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BMF
BMF
Prodigy III
Dec 7, 2021 8:49 AM UTC
Answered

iOS Dark Mode disappeared

I have had Dark Mode working on my iPhone 13 Pro Max, but yesterday everything just turned light.

 

The option to enable it in the App Settings menu has disappeared. I have restarted the app, deleted and re downloaded but it is still missing.

 

It is still working fine on my M1 iPad Pro.

 

Grrrrr it’s just reappeared when I was going to get a diagnostics report.

 

once again …… grrrrrrrrr 

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James L.
James L.Answer
Retired Community Staff
Dec 7, 2021 8:57 AM UTC

Hey @BMF,

 

This can happen if your iPhone is unable to connect to one of our servers in time. A diagnostic would let us confirm that, but I’m glad that darkness has returned to your device :slight_smile:

Please do let us know and attempt to grab a diagnostic if this happens again.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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Ken_Griffiths
Ken_Griffiths
Jan 26, 2022 10:48 PM UTC

Hi @James L. 

 

still getting this issue, on S2 14 and iOS 15.3 (latest)

 

diagnostics 478372309

 

In an earlier reply, Staff mention the need for the App to be able to connect to one of the Sonos servers. Are there any security Apps on your mobile(s) or firewall on the router etc; blocking connections perhaps? If so maybe see what happens when you switch off those features temporarily and try closing/opening the App fully (once or twice) to see if the feature shows up in the App under ‘Settings/App Preferences’. 

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    BMF
    BMFAuthor
    Prodigy III
    Jan 27, 2022 8:37 PM UTC

    It’s really odd, I don’t have a firewall or parental control as such.

     

    I do have nextdns that filters trackers… BUT I have tried using Google DNS and cloudfare which do not do any filtering.

     

    I could not see anything obvious in the nextdns logs that record the requests that are made…. Which is why I tried Google DNS and cloudfare, but is the same no matter what dns I use.

     

    I have tried force closing the app many, many times, reinstalling etc.

     

     

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    BMF
    BMFAuthor
    Prodigy III
    Jan 27, 2022 8:40 PM UTC

    Huh. Just opened up my S2 14.0 on both my iPhone 13 running iOS 15.2.1, as well as my iPad Pro (11 inch), which is running iPad OS 15.2.1 , and both are operating in dark mode.

    Let me download and install 15.3 and see if I can reproduce this :) 

    Which iOS device are you using? 

     

    Edit: Is it just the Pro Max that you’re having issues on, or all iOS devices?

    iPhone 13 Pro Max and now my iPad Pro 11 inch M1

     

     

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    Mr. T
    Mr. T
    Jan 27, 2022 8:55 PM UTC

    Well, it looks like I jinxed myself.

    An hour ago, the Sonos app on my iPad Pro 2020 (4th gen) just turned light, with no Appearance option available!

    My iPhone 13 Pro Max and an iPad Pro 2018 still have Dark Mode enabled on Sonos.

    Rebooted router, deleted and reinstalled Sonos app, but unable to return to Dark Mode on iPad Pro 2020.

    Not yet got around to rebooting all sonos devices, will try that next.

    Diagnostic from affected controller: 720272632

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    Mr. T
    Mr. T
    Jan 27, 2022 9:12 PM UTC

    Now gone Light on iPhone 13 Pro Max… 😭

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    OscarD
    Lyricist I
    Jan 27, 2022 9:14 PM UTC

    Hi, happened to me too. Was working with no issues till today. I am on Android 10. 

    Browsing this issue and found this post. Glad i am not the only one. Must be Sonos side.

     

    Please SONOS help us out. Ty.

     

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    BMF
    BMFAuthor
    Prodigy III
    Jan 27, 2022 9:37 PM UTC

    Anyone using google WiFi?

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    BMF
    BMFAuthor
    Prodigy III
    Jan 27, 2022 11:10 PM UTC

    Just checked my wife’s iPhone 11 which is on the same WiFi network and Sonos setup.

     

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    skullc
    skullc
    Prodigy III
    Jan 27, 2022 11:50 PM UTC

    OK on my ipad pro but option for dark mode on my iPhone 13 pro has gone 

    Both running 15.3 diagnostic number 912037269

     

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    Network= livewire cpe pro 3 +eero 6 pro wireless
      terryuk
      terryuk
      Enthusiast I
      Jan 27, 2022 11:59 PM UTC

      OK on my ipad pro but option for dark mode on my iPhone 13 pro has gone 

      Both running 15.3 diagnostic number 912037269

       

      Same here. iPad still has dark mode but both my iPhones have lost Dark mode in the past hour. The option in the app settings has also disappeared on the phones. All running iOS 15.3 and the latest Sonos S2 v14.0

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