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BMF
BMF
Prodigy III
December 7, 2021
Answered

iOS Dark Mode disappeared

  • December 7, 2021
  • 36 replies
  • 686 views

I have had Dark Mode working on my iPhone 13 Pro Max, but yesterday everything just turned light.

 

The option to enable it in the App Settings menu has disappeared. I have restarted the app, deleted and re downloaded but it is still missing.

 

It is still working fine on my M1 iPad Pro.

 

Grrrrr it’s just reappeared when I was going to get a diagnostics report.

 

once again …… grrrrrrrrr 

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Best answer by James L.

Hey @BMF,

 

This can happen if your iPhone is unable to connect to one of our servers in time. A diagnostic would let us confirm that, but I’m glad that darkness has returned to your device :slight_smile:

Please do let us know and attempt to grab a diagnostic if this happens again.

36 replies

James L.
James L.Answer
Retired Community Staff
December 7, 2021

Hey @BMF,

 

This can happen if your iPhone is unable to connect to one of our servers in time. A diagnostic would let us confirm that, but I’m glad that darkness has returned to your device :slight_smile:

Please do let us know and attempt to grab a diagnostic if this happens again.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    BMF
    BMFAuthor
    Prodigy III
    December 7, 2021

    Hi @James L. 

     

    ahh, ok. Thanks, 

     

    If I see it again, I will grab a diagnostics report

    BMF
    BMFAuthor
    Prodigy III
    December 7, 2021

    Just happened again….

     

    diagnostics 678727555

    James L.
    James L.
    Retired Community Staff
    December 7, 2021

    Just happened again….

     

    diagnostics 678727555

    Thanks for that.

    Looking at the diagnostic, I’m not seeing any specific errors in connecting to the server, but there are some network timeouts when launching the controller.

    I’m not quite sure why these are happening, but I did happen to notice you’re running iOS 15.2, which I believe is still in beta. Since we can’t officially support beta software on controllers, it’s entirely possible that there’s something in this version causing this issue.

    Do you have any iOS devices running 15.1.1 (current at the time of writing) that are experiencing this problem?

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      BMF
      BMFAuthor
      Prodigy III
      December 7, 2021

      Hi @James L. 

       

      will check on my wife’s phone as she will be running the latest “official” iOS.

       

      Odd thing is, my iPad is on the same version as my iPhone and does not show the same behaviour. 

       

      will report back 

        BMF
        BMFAuthor
        Prodigy III
        December 13, 2021

        Hi,

         

        now running the latest general release 15.2 (released today)

         

        still no sign of Dark Mode on iPhone 13 Pro Max

         

        latest diagnostic 395029413

        BMF
        BMFAuthor
        Prodigy III
        January 26, 2022

        Hi @James L. 

         

        still getting this issue, on S2 14 and iOS 15.3 (latest)

         

        diagnostics 478372309

         

         

        Airgetlam
        Airgetlam
        January 26, 2022

        Huh. Just opened up my S2 14.0 on both my iPhone 13 running iOS 15.2.1, as well as my iPad Pro (11 inch), which is running iPad OS 15.2.1 , and both are operating in dark mode.

        Let me download and install 15.3 and see if I can reproduce this :) 

        Which iOS device are you using? 

         

        Edit: Is it just the Pro Max that you’re having issues on, or all iOS devices?

        Bruce
          Airgetlam
          Airgetlam
          January 26, 2022

          Still working on both my devices, after the iOS upgrade, which suggests to me it’s either an issue with Sonos’ identification/programming for the screen size of the Pro Max, or possibly a local setting. I’ll leave you to discuss with the Sonos moderators, and shut up now. 

          Bruce
          Mr. T
          Mr. T
          January 26, 2022

          Still working on both my devices, after the iOS upgrade, which suggests to me it’s either an issue with Sonos’ identification/programming for the screen size of the Pro Max, or possibly a local setting. I’ll leave you to discuss with the Sonos moderators, and shut up now. 

          I have a 13 Pro Max and dark mode has always been fine within Sonos app since it first launched, even with 15.3 update today.

          Works under both system default appearance mode and Dark Mode options in the Sonos app, but that’s no use if the OP doesn’t have the Appearance option visible in the app.

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