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mfdbob
Contributor I
September 19, 2023

IOS 17 and trueplay

  • September 19, 2023
  • 33 replies
  • 3575 views

Well i just updated to ios 17 and Sonos sent an update earlier today and still cannot perform trueplay.

 

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    RemClio
    Lyricist I
    September 21, 2023

    After installing IOS 17 I couldn’t use TruePlay and Sonos didn’t showed the connected speakers ?+?+? After a restart from my iPhone 11 Pro everything is oké now. 

    CMO
    Lyricist III
    September 23, 2023

    As of today, Sept. 22, Trueplay is NOT working on either the iPhone 13 or either of my two iPad Pros, all with the latest version of the operating system.  The OPTION does come up in the Sonos App, but when you actually try to RUN it, it just says “coming soon.”

    ag78
    Lyricist I
    September 25, 2023

    iOS version 17.0.1 on an iPhone 11.

    Sonos app 15.8.1

    Sonos OS S2

    Trueplay Tuning is not working anymore; message says: “Trueplay tuning coming soon” so can’t tune Beam + sub-mini.

    Restart of the iPhone didn’t work.

    Dory
    Contributor I
    September 27, 2023

    Oh well at least I’m not alone it would seem. Just received an ERA300 to compliment my array of Sonos speakers and am unable to run true play after having updated my iPhone 12 to iOS 17 with Sonos at 15.8.1. :(

    CMO
    Lyricist III
    September 27, 2023

    As of today (Sept. 27) it is working again on the ERA300, including stereo pairs.  

      Dory
      Contributor I
      September 27, 2023

      Still no joy for me CMO, but then nothing seems to have changed so I wasn’t expecting different results. I’m still on 15.8.1 on Sonos and when I check for updates it says Your Sonos system is up to date. I have received a minor update on iOS for my iPhone 12 to 17.0.2 but this has had no effect. 

      To be clear my issue arises when I select Advanced tuning on the Choose a Trueplay tuning option: screen. Selecting this brings up the Trueplay tuning coming soon page. If I select Quick tuning then this does work.

      Airgetlam
      Airgetlam
      September 28, 2023

      Sonos has yet to release an update that suggest that this issue has been addressed. You’d want to keep your eyes on the release notes. 

      Bruce
      Mic111
      Lyricist I
      September 30, 2023

      Sad this isn’t working. Just picked up my first Sonos system and can’t tune it with my iPhone 15PM. 😠

      Bumper
      Bumper
      September 30, 2023

      Sad this isn’t working. Just picked up my first Sonos system and can’t tune it with my iPhone 15PM. 😠


      Sonos will likely support true play on iOS 17 before they add support for the new iPhones. IIRC iPhone 14 support was added in Dec 2022. 

        CMO
        Lyricist III
        October 6, 2023

        I spoke to soon.  As of today, Oct. 10, it seems to be out of service again.  I wanted to retune the Era 300 (the original tuning effort went badly and actually boosted the already boomy, hollow sounding bass) -- only to find Truplay wasn’t available on my iphone 15 Pro Max or ipad Pro, all with the latest versions of ios and the latest versions of the Sonos app.

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