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sjoholm
sjoholm
Avid Contributor I
Sep 20, 2017 9:35 AM UTC
Answered

IOS 11 and TruePlay

After updating to IOS 11 TruePlay doesn’t work!
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Sep 20, 2017 9:06 PM UTC
    We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

    If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

    Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.
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    Cdrridg
    Lyricist II
    Oct 10, 2017 5:02 AM UTC
    That is not my experience - Trueplay does not show up at all
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    Erwin I
    Erwin I
    Trending Lyricist I
    Oct 10, 2017 5:40 AM UTC
    That is not my experience - Trueplay does not show up at all

    I am also using an iPhone 7+ running iOS 11. As stated by Airgetlam, I can confirm the same instruction for me to retune my TruePlay. Following the instruction, can you show use a screen shot where TruePlay should be at?
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    ? Playbar, Sub, 2 Play:3, and Play:1 ?
    Cdrridg
    Lyricist II
    Oct 10, 2017 5:55 AM UTC
    IOS 11.0.1 - Sonos V8

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    Erwin I
    Erwin I
    Trending Lyricist I
    Oct 10, 2017 6:56 AM UTC
    IOS 11.0.1 - Sonos V8



    Oh that is wierd, TruePlay should be working fully since Oct 4 for iOS 11. Hopefully, an employee will be able to see this post ASAP.
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    ? Playbar, Sub, 2 Play:3, and Play:1 ?
    Ryan S
    Ryan S
    Retired Sonos Staff
    Oct 10, 2017 4:30 PM UTC
    Oh that is wierd, TruePlay should be working fully since Oct 4 for iOS 11. Hopefully, an employee will be able to see this post ASAP.
    The reason it's not showing up is due to that "?" where SUB should be. Looks like the player might have dropped or is having trouble. Can you restart the SUB and see if it's showing up again there?

    Once all of the players as part of that room as listed fine, you'll see Trueplay again.
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      Airgetlam
      Airgetlam
      Oct 10, 2017 4:56 PM UTC
      Beat me to it, Ryan. That "?" was a glaring thing to see 🙂
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      Bruce
      Cdrridg
      Lyricist II
      Oct 11, 2017 3:35 AM UTC
      I had to reset the entire system a couple of times before it would start recognizing all the parts. Once it was all reset I was able to balance - finally.
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      mjcmimic
      Lyricist I
      Oct 14, 2017 4:21 AM UTC
      IPhone 8 / iOS 11.0.2 / Sonos Play 5 - Sonos app tells me iPhone is not supported. Can anybody advise?
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      Paukenist
      Lyricist I
      Oct 18, 2017 7:47 PM UTC
      I would like to tune my new SONOS installation; when can I use the iPhone 8
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      jgatie
      jgatie
      Oct 18, 2017 7:51 PM UTC
      I would like to tune my new SONOS installation; when can I use the iPhone 8

      Sonos has to calibrate for the new hardware in the iPhone 8. It will be here soon. In the meantime, Trueplay is available on any other iOS device and will give you the same results.
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