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sjoholm
sjoholm
Avid Contributor I
Sep 20, 2017 9:35 AM UTC
Answered

IOS 11 and TruePlay

After updating to IOS 11 TruePlay doesn’t work!
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Sep 20, 2017 9:06 PM UTC
    We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

    If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

    Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.
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    BoredofBalham
    Prodigy II
    Oct 4, 2017 7:01 PM UTC
    Sure, assuming that they wanted to release two different updates. I can certainly see someone taking a decision that said "let's wrap it all up in one single release", with the expectation that it would be fairly quick to resolve, and then running in to a bug that caused it to be delayed. Shoot, I've run in to situations in software releases like that, too. And I was the one who was making the decision about what would be included and what could wait. It's certainly frustrating, but I'd suggest the difference between non-TruePlay and TruePlayed speakers is not a life changing event, it's an adjustment. And frankly, all Android users don't have the ability to do it at all.

    Do I want it out ASAP, sure I do. But I also recognize that software releases are frequently not as easy to QA and release as we, the public, want. I just moved a pair of speakers, and want to TruePlay them. But I can wait, it's a rather minor annoyance.

    Well said
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    BoredofBalham
    Prodigy II
    Oct 4, 2017 7:03 PM UTC
    And now wait for the overly self-entitled to complain that is is now available.
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    Bradanzig
    Lyricist I
    Oct 5, 2017 1:36 AM UTC
    Update for 10/4 days that Sonos 8.0 update enabled trueplay tuning via iOS 11, but my iPhone 8 Plus says it’s not available for my device still. Is there another update coming soon to enable it for the iPhone 8 series?
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    owg582pdu
    Lyricist I
    Oct 5, 2017 11:22 AM UTC
    Fixed for me IOS 11.0.1 and SONOS Version: 8.0 (build 371245270)
    Hardware Version: 1.20.1.6-2
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    Thathenderson
    Lyricist I
    Oct 7, 2017 9:10 PM UTC
    Update for 10/4 days that Sonos 8.0 update enabled trueplay tuning via iOS 11, but my iPhone 8 Plus says it’s not available for my device still. Is there another update coming soon to enable it for the iPhone 8 series?

    Same problem here, also with an iPhone 8 Plus running iOS 11.0.2 and with the 8.0 version of the Sonos app. I get the “Trueplay tuning is not yet supported for this device.” error.
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    solidstate
    Lyricist I
    Oct 8, 2017 12:26 PM UTC
    iPhone 8 Plus here as well running the latest OS update. It says it's unavailable for my device despite the support in this thread indicating otherwise. The FAQ page about tuning states otherwise as well.
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      Anthockey00
      Lyricist I
      Oct 9, 2017 9:27 PM UTC
      iPhone 8 Plus here as well running the latest OS update. It says it's unavailable for my device despite the support in this thread indicating otherwise. The FAQ page about tuning states otherwise as well.

      Same here. Have an iPhone 8 (iOS 11.1 and latest Sonos controller) and get the message “ Trueplay timing is not yet supported for this iPhone.”
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      Ryan S
      Ryan S
      Retired Sonos Staff
      Oct 9, 2017 9:35 PM UTC
      iPhone 8 Plus here as well running the latest OS update. It says it's unavailable for my device despite the support in this thread indicating otherwise. The FAQ page about tuning states otherwise as well.

      Same here. Have an iPhone 8 (iOS 11.1 and latest Sonos controller) and get the message “ Trueplay timing is not yet supported for this iPhone.”

      This is correct. The latest software update has support for iOS 11 for Trueplay, but we're still working out the last details on the hardware side for the newest iPhones. It'll be ready soon, we'll make sure to let you know what it's ready.
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      Cdrridg
      Lyricist II
      Oct 10, 2017 4:17 AM UTC
      I have an iPad Pro and iPhone 7+ - Trueplay does not show up as an option on my app for either of my rooms.
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      Airgetlam
      Airgetlam
      Oct 10, 2017 4:31 AM UTC
      Using iOS 11.02, iPhone 7 Plus, Sonos App 8.0. Open up Sonos, Click on three dots labeled "more" at bottom of screen, Click on Settings, Room Settings, {name of room}, the top two items on that screen are "TruePlay Tuning (on or off), and Retune. Ah, I have a room that I need to tune, the first thing on that page is TruePlay Tuning.

      Is this not your experience?
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      Bruce
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