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sjoholm
sjoholm
Avid Contributor I
September 20, 2017
Answered

IOS 11 and TruePlay

  • September 20, 2017
  • 93 replies
  • 11576 views
After updating to IOS 11 TruePlay doesn’t work!
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    Best answer by Ryan S
    We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

    If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

    Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.

    93 replies

    Show previous replies
    Chay
    Lyricist II
    October 2, 2017
    As has been stated before, the likely issue isn't the software that they would have had their hands on, it's the hardware, which Apple wouldn't share with anyone at all.

    Which has absolutely nothing to do with why Sonos could not be prepared for Trueplay tuning to continue working on existing hardware (like an iPhone 6S) once updated to iOS11 (as has been stated before.)
      Airgetlam
      Airgetlam
      October 3, 2017
      Sure, assuming that they wanted to release two different updates. I can certainly see someone taking a decision that said "let's wrap it all up in one single release", with the expectation that it would be fairly quick to resolve, and then running in to a bug that caused it to be delayed. Shoot, I've run in to situations in software releases like that, too. And I was the one who was making the decision about what would be included and what could wait. It's certainly frustrating, but I'd suggest the difference between non-TruePlay and TruePlayed speakers is not a life changing event, it's an adjustment. And frankly, all Android users don't have the ability to do it at all.

      Do I want it out ASAP, sure I do. But I also recognize that software releases are frequently not as easy to QA and release as we, the public, want. I just moved a pair of speakers, and want to TruePlay them. But I can wait, it's a rather minor annoyance.
      Bruce
      mookster79
      Lyricist I
      October 4, 2017
      After updating to IOS 11 TruePlay doesn’t work!

      I tuned my playbase and then ios 11 dropped, now I have 2 PLAY 1's that won't tune. How affected will the sound be? I'm not sure how to control the volume of them, do I need to manually use the volume on each one or are they paired together?
      Stuart_W
      Stuart_W
      World-Class Superstar
      October 4, 2017
      After updating to IOS 11 TruePlay doesn’t work!

      I tuned my playbase and then ios 11 dropped, now I have 2 PLAY 1's that won't tune. How affected will the sound be? I'm not sure how to control the volume of them, do I need to manually use the volume on each one or are they paired together?

      Trueplay is a process that optimises the sound of your speakers with the surroundings. The Play 1s will work perfectly well and in ALL other respects function is not affected by whether or not Trueplay is performed
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
        Skelton
        Prodigy I
        October 4, 2017
        Sonos v8 re-adds TruePlay support for iOS 11, so the nightmare ends for the Apple early adopters.
        Ryan S
        Ryan S
        Retired Sonos Staff
        October 4, 2017
        Sonos v8 re-adds TruePlay support for iOS 11, so the nightmare ends for the Apple early adopters.
        That's correct, as of now, iOS 11 should be working great for Trueplay.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        iamguido
        Lyricist I
        October 4, 2017
        In my 5.1 true play don't work! iOS11 sonos app v8
        Ryan S
        Ryan S
        Retired Sonos Staff
        October 4, 2017
        In my 5.1 true play don't work! iOS11 sonos app v8
        Did it give you an error other than "not available on this device"?
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        iamguido
        Lyricist I
        October 4, 2017
        there is not "room" option in setting menù In my 5.1 true play don't work! iOS11 sonos app v8
        Did it give you an error other than "not available on this device"?
        BoredofBalham
        Prodigy II
        October 4, 2017
        As has been stated before, the likely issue isn't the software that they would have had their hands on, it's the hardware, which Apple wouldn't share with anyone at all.

        Which has absolutely nothing to do with why Sonos could not be prepared for Trueplay tuning to continue working on existing hardware (like an iPhone 6S) once updated to iOS11 (as has been stated before.)

        Now then. Let’s sit quietly to enable you to engage your brain.
        Ready. OK, tell us how you know that the sound processing has not changed from iOS10 to iOS11.? Have you even bothered to look through all the settings and noted the differences?
        As has been stated before, please do,pay attention, iOS11 has changed the sound processing from the microphone. Or has it? Do you know?
        How would you like your 6S to give you really nasty results from your sudden urge to Trueplay a speaker? Would that make you happy?
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