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IOS 11 and TruePlay

Forum|Forum|9 years ago
September 20, 2017
93 replies
11576 views

After updating to IOS 11 TruePlay doesn’t work!

iOS

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Best answer by Ryan S

We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.

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BoredofBalham

Prodigy II

Hmmmmm.....seriously. Apple provide developers with early access to iOS 11 surely to allow companies to get their 'ducks in a row' for when it's released. Sonos should first take care of their exiting 'valued' client base and have their Trueplay update for iOS 11 for existing users, and then do the necessary due diligence for the new iPhone releases after that. All I am hearing is excuses not reasons!!!! Come on Sonos you really need to do better on the customer satisfaction side, and not assume we are all morons who don't understand the finesse of upgrades and enhancements.

And how would they do that given that all phones use the same iOS?
Of course, you may wonder why betas exist because they are always the final version. Aren't they? Unless you know what changes to sound processing were made in beta and you know definitely, through your crystal ball, that those changes were to be included in the final version.

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BoredofBalham

Prodigy II

You don't need to be a developer to have access to the beta software. Any person with Apple hardware can join their public beta program and have access to the beta software (usually they get access 7-10 days after the release to registered developers). And it only costs $99/yr to become a registered developer.

iOS 11 has been in testing since the annual Apple developer's conference in June.

I don't recall this delay when iOS 10 was released last year, but do recall it took some time for the then new iPhone 7s to be added as devices that could be used for TruePlay tuning. So I understand why it will be some time before the iPhone 8s, just released to the public, will be approved hardware (if in fact they meet the requirements) but not why iOS 11 broke the functionality for previously approved hardware.

Flame suit on....

How do,you,know iatmdidn’t break it?
You don’t need to apply much brainpower to understand the difference between beta and final. What changes did 11 bring to your phone? Do you know? Sound processing perhaps?

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BoredofBalham

Prodigy II

All I can say is goodness help us if we want Sonos to support Trueplay on the iPhone X any time soon after it's released. Better keep you old iPhone just in case :D

Oh, panic. Let me practice tearing my hair and chewing tneough a few tables in disgust.

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BoredofBalham

Prodigy II

I just fell into it as well! Hard to believe

Why is it hard to believe? iOS changes require Sonos to re-certify the Trueplay tuning algorithms to any changing software and/or new hardware. That requires time to get correct, as stated by the Sonos rep above. In the meantime, Trueplay still works for any device not running iOS 11.

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It’s hard to believe because they will get beta and developer releases in advance so they can be prepared for it! I have a big family party bought two more play:1 and a play bar and are unable to tune them so yeah people will me miffed

Would it help if someone tickled your tummy for a while?
Maybe your family of hyper critical audiophiles will forgive you for being extremly silly by upgrading to 11 far too soon.

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lindros2

Trending Lyricist I

The fun I’ve got is I have a playbar Sub 2 Play 5 2nd gens and 2 Play 1s I just got and can’t tune them grrr every room has a red dot

And in the past week you decided to use Trueplay?

I just got (1) a Sonos Play:5 and (2) iPhone 8 in the past week. So, yeah.

jgatie

Because how long has the beta been out? Did SONOS start developing/testing for iOS last week?
Your answer is nonsense.

You do know that iOS 11 was released in conjunction with the new iPhone 8, right? Sonos needs to configure the tuning for the new hardware in the iPhone 8, and Apple never gives those out for beta testing.

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lindros2

Trending Lyricist I

Because how long has the beta been out? Did SONOS start developing/testing for iOS last week?
Your answer is nonsense.

You do know that iOS 11 was released in conjunction with the new iPhone 8, right? Sonos needs to configure the tuning for the new hardware in the iPhone 8, and Apple never gives those out for beta testing.

Huh?
One word: wrong.
They give sizes for cases, and dummy units for hw+sw solutions like Sonos.

Do you work for sonos? Or Apple?

Airgetlam

Interesting. I was aware they share sizes for makers of cases, but this is the first I've heard of dummy hardware units being shared with anyone. Can you point me to more information about that, please?

Bruce

jgatie

How exactly would "dummy hardware" be useful to test actual hardware like a microphone? :8

Stuart_W

World-Class Superstar

I suspect "dummy" is the operative word................

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

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