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sjoholm
Avid Contributor I
September 20, 2017
Answered

IOS 11 and TruePlay

  • September 20, 2017
  • 93 replies
  • 11576 views
After updating to IOS 11 TruePlay doesn’t work!
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Best answer by Ryan S
We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.

93 replies

Lyricist II
September 28, 2017
The fun I’ve got is I have a playbar Sub 2 Play 5 2nd gens and 2 Play 1s I just got and can’t tune them grrr every room has a red dot
Lyricist II
September 28, 2017
Hmmmmm.....seriously. Apple provide developers with early access to iOS 11 surely to allow companies to get their 'ducks in a row' for when it's released. Sonos should first take care of their exiting 'valued' client base and have their Trueplay update for iOS 11 for existing users, and then do the necessary due diligence for the new iPhone releases after that. All I am hearing is excuses not reasons!!!! Come on Sonos you really need to do better on the customer satisfaction side, and not assume we are all morons who don't understand the finesse of upgrades and enhancements.
KenS
Enthusiast II
September 28, 2017
You don't need to be a developer to have access to the beta software. Any person with Apple hardware can join their public beta program and have access to the beta software (usually they get access 7-10 days after the release to registered developers). And it only costs $99/yr to become a registered developer.

iOS 11 has been in testing since the annual Apple developer's conference in June.

I don't recall this delay when iOS 10 was released last year, but do recall it took some time for the then new iPhone 7s to be added as devices that could be used for TruePlay tuning. So I understand why it will be some time before the iPhone 8s, just released to the public, will be approved hardware (if in fact they meet the requirements) but not why iOS 11 broke the functionality for previously approved hardware.

Flame suit on....
Lyricist II
September 28, 2017
All I can say is goodness help us if we want Sonos to support Trueplay on the iPhone X any time soon after it's released. Better keep you old iPhone just in case 😃
testcard
Prodigy I
September 28, 2017

b) Only private individuals are eligible for beta testing; Sonos, however, is a so called legal person.


Err app developers have had access to the ios betas, rc and gold master all along.

Yes, small third party developers; freelancers.

Right. Small third party developers like...er...Spotify and Twitter.
BCM
September 28, 2017
Not having TruePlay isn't the end of the world. Everything else still works, including the speakers. The sound as delivered is stellar, and chances are you won't even hear the difference after tuning. Enjoy them as they are for now.
Lyricist II
September 29, 2017
I just fell into it as well! Hard to believe

Why is it hard to believe? iOS changes require Sonos to re-certify the Trueplay tuning algorithms to any changing software and/or new hardware. That requires time to get correct, as stated by the Sonos rep above. In the meantime, Trueplay still works for any device not running iOS 11.

——
It’s hard to believe because they will get beta and developer releases in advance so they can be prepared for it! I have a big family party bought two more play:1 and a play bar and are unable to tune them so yeah people will me miffed
Airgetlam
September 29, 2017
As has been stated before, the likely issue isn't the software that they would have had their hands on, it's the hardware, which Apple wouldn't share with anyone at all.
Bruce
Trending Lyricist I
September 29, 2017
I just fell into it as well! Hard to believe

Why is it hard to believe? iOS changes require Sonos to re-certify the Trueplay tuning algorithms to any changing software and/or new hardware. That requires time to get correct, as stated by the Sonos rep above. In the meantime, Trueplay still works for any device not running iOS 11.


Because how long has the beta been out? Did SONOS start developing/testing for iOS last week?
Your answer is nonsense.
Prodigy II
September 29, 2017
The fun I’ve got is I have a playbar Sub 2 Play 5 2nd gens and 2 Play 1s I just got and can’t tune them grrr every room has a red dot

And in the past week you decided to use Trueplay?