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sjoholm
sjoholm
Avid Contributor I
Sep 20, 2017 9:35 AM UTC
Answered

IOS 11 and TruePlay

After updating to IOS 11 TruePlay doesn’t work!
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Sep 20, 2017 9:06 PM UTC
    We're working on getting the iOS 11 software certified for tuning Sonos players for Trueplay. We haven't announced a timeline just yet, but it shouldn't take too long. We'll be getting it out as soon as we make sure it's all set and ready.

    If you've already tuned your players, they will be just fine after you update to iOS 11. Otherwise, you'll need to use a device that hasn't updated to that version to run Trueplay tuning for the time being.

    Edit: 10/4 As of Sonos 8.0 iOS 11 is working for Trueplay.
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    Insertusernamehere
    Insertusernamehere
    Sep 22, 2017 6:42 PM UTC
    (which, as I said, I'd have thought certain developers would have had access to).

    Yup they would have had access to releases to prepare their app since the first developer release. Whether it's an alpha or beta doesn't matter.

    Sonos waiting for the iPhone 8 release is pretty f'd given they could have been working on ios11 +current hardware for months and have just run a successful sale where customers would presumably like to tune their new speakers now.
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      Skelton
      Prodigy I
      Sep 22, 2017 7:55 PM UTC

      Sonos waiting for the iPhone 8 release is pretty f'd given they could have been working on ios11 +current hardware for months and have just run a successful sale where customers would presumably like to tune their new speakers now.
      My company always cautions our Apple device users upon the release of a new OS version because many (most?) apps are not immediately updated.

      All things considered, it'd be nice if the app was ready, but if we sanity check this situation... there is no one who has to have iOS 11.

      *yawn*

      Agreed. I simply lack the energy to have such trivial things upset me.
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      BoredofBalham
      Prodigy II
      Sep 22, 2017 10:03 PM UTC
      And what is your opinion on Sonos having free access to all the new Apple devices before their offical release day?

      The OP question was about trueplay and ios11 on their current apple device, not an unreleased iphone .

      Which is the iPhone 8 which launches iOS 11. Trueplay does not work with 11. New devices released coinciding with that. The point stands. Sonos will have to test new devices for Trueplay.
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      BoredofBalham
      Prodigy II
      Sep 22, 2017 10:09 PM UTC
      (which, as I said, I'd have thought certain developers would have had access to).

      Yup they would have had access to releases to prepare their app since the first developer release. Whether it's an alpha or beta doesn't matter.

      Sonos waiting for the iPhone 8 release is pretty f'd given they could have been working on ios11 +current hardware for months and have just run a successful sale where customers would presumably like to tune their new speakers now.

      And 11 was released on Tuesday...!!!!!!!!

      So that would only affect customers well after their sucessful sales campaign.

      It will be here. Patience.

      Or, in the space a two weeks there is a release to keep Trueplay happy, then another for Alexa, then another for...

      What do you think works best?
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      Insertusernamehere
      Insertusernamehere
      Sep 22, 2017 10:37 PM UTC


      And 11 was released on Tuesday...!!!!!!!!

      Yes, did you know that


      It will be here. Patience.


      Something something Audible Alexa third party app support
      :8
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      stevensedgx
      stevensedgx
      Contributor II
      Sep 26, 2017 6:09 PM UTC
      After updating to IOS 11 TruePlay doesn’t work! I am just unlucky, updated to ios 11 this morning, got a Play 3 this afternoon and cant tune!
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        sjw
        Local Superstar
        Sep 26, 2017 6:59 PM UTC
        Yes you're not yet able to tune the speakers as you have the new iOS.
        Although some here appear not to understand that having iOS on devices other than a new iPhone still means you're unable to use Trueplay too.
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        GeraldFuchs
        Lyricist I
        Sep 27, 2017 10:59 AM UTC
        After updating to IOS 11 TruePlay doesn’t work!
        Looking forward to get it, since I just moved to a new home
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        BoredofBalham
        Prodigy II
        Sep 27, 2017 12:02 PM UTC


        And 11 was released on Tuesday...!!!!!!!!

        Yes, did you know that


        It will be here. Patience.


        Something something Audible Alexa third party app support
        :8

        Yes I did know that.

        Maybe I would be really, really annoyed if Trueplay on my new iPhone 8 gave really, really poor results. Or would you be quite happy about your phone doing that? Can I wait a few weeks...or possibly longer for when the X arrives. Yep. No problem.

        And herein is the basic, very simple lesson. Do not upgrade any software until you know it will work with what you want it to do. Standard life rule. Or just be patient and dial down the “I want, I want”
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        BoredofBalham
        Prodigy II
        Sep 27, 2017 12:02 PM UTC
        After updating to IOS 11 TruePlay doesn’t work! I am just unlucky, updated to ios 11 this morning, got a Play 3 this afternoon and cant tune!

        Then you haven’t missed anything.
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