Controllers & Music Services

Cómo saber si estoy escuchando dolby atmos ?

I am having continued problems with my Sonos system. I cannot select or play any of my speakers using the app despite having reset the entire system and started again. I have also updated the network on each product.  in the system screen the products shown have no volume slider and don’t display the last thing played. I used to be able to use Alexa to play my speakers instead of the app, but now Alexa repeats my request and says the content is playing but the speaker remains silent. also a NEW issue today is that the Roam I have in the kitchen is not showing. I have done a factory reset and gone through and completed the whole process is adding it as a new speaker which the app said was successfully completed, but amazingly it still does not show as part of my system. what is going on !!! It is shocking that supposedly premium plug and play consumer products can be so buggy they are unusable. I am using the IOS version of the app (fully updated) and my system includes: One, Beam Gen2,

HalloIn der alten Version der App konnte man bei gesperrtem Bildschirm die Musik anhalten und die Lautstärke regulieren. Ebenso wurde in der Statusleiste diese Möglichkeit geboten. Die App hat alle Freigaben erhalten. Wir kann man das in der neuen Version der App realisieren, um schnell Musik ausschalten zu können? Es stresst wenn man angerufen ist und am anderen Ende des Raumes ist. Da ist es oft einfacher zur Box zu rennen um sie auszuschalten statt sie über die App zu steuern.Weiteres Thema: Wenn man die Musik über den Button am Gerät startet ist es umständlich die App erst zu starten und dann den umständlichen Weg zu finden wie man den richtigen Raum anwählt. Gibt es da einen besseren Weg? Kann man die App im Hintergrund auf den eingebundenen Geräten automatisch starten wenn die Bos eingeschaltet wird am Gerät?  Zudem den richtigen Raum vorwählen? Wenn man dann noch schnell die Musik über den Sperrbildschirm kontrollieren kann, wäre die App perfekt.  Moderator Edit- Translation by

I do not see a topic with the same question. So I am wondering if I only have this issue with the new app (Android release 80.07.05). I cannot search within all services. In case I select a single service like Deezer or Soundcloud and then do a search, I then get the result from that service. But searching within all services results in an error showing the “Check service status”. Odd though, I did a clean install and the problem was solved. The next day the same issue occurs. The tested the search all service option on https://play.sonos.com and it works as it should be.Unfortunately the app still doesn't.

I’ve connected my Move 2 via the MacOS app and am able to play music from my Mac.  I can’t seem to get it to connect on my iPhone using the iOS App.  It was working and was playing Spotify from my phone onto Move 2 but when I closed App and went back in it’s now showing Not Connected and has options to Add Speaker or Component or joint an existing system.  I can’t get either of them to work.  This has been a nightmare set up for something that should be so straightforward.  Not a good start for Sonos.

I have connected my Sonos Beam gen2 to my phone. All good. How can another member of the family control the device streaming and adjusting equalizer from his own phone?

Hello everyoneIs it possible to switch between work configurations?For example - to work in a surround configuration with 3 speakers (gen bem 2 + 2 era 100) **and at the push of a button** play stereo on 2 speakers (the same 2 speakers from the previous configuration, 2era100)

Several of my compilations (stored for many years on a NAS) now show up ‘empty’ like this in the new app (also missing album art)… I am not able to play them thru the app. However, with the pc controller I can play them normally (even though the order of songs is random). (With SonoPhone I can play the whole compilation but not the songs individually?). What is going on… miss the old app so much. (‘Error - try again’ it says in Danish). I enclose tags from Mediamonkey.  

Hey all!Can I save settings for different usage in the iOS app? Like a preset for “Music”, “Movies”, Podcasts” etc?How is that done so I don´t have to go into settings each time to adjust the settings for each usage. 

Tripped over this (minor) issue whilst fighting a different problem: SETUP:   Mac running Sonos Controller 16.4.2.music (nee iTunes) library lives on the Mac (Users/dan/music/iTunes)iTunes library exported to "iTunes Music Library.xml"Mac iTunes file structure entirely copied to USB drive hanging off router (\\NASMOUNT\iTunes)Sonos library location only knows \\NASMOUNT\iTunes. This has been working for years. I recently noticed that Sonos had a couple of extra imported playlists: Library and Music. They each appear to contain all songs. Reading posts here, it sounds like Sonos no longer needs the XML file, so I tried different variations. 1) updating library after deleting  xml file on the NAS:library and music are created in imported playlists, my imported playlists are there.xml file on Mac was modified. this was surprising, as I wasn't aware Sonos knew about the Mac iTunes location. 2) updating library without xml file either on NAS or Mac iTunes libraryMac iTunes XML file is creat

I am trying to downgrade S2 to S1. I hit “switch to s1” and nothing happens??what now?

When if ever will i be able to play DRM again. Trying to convert my library isn’t easy and it hasn’t worked with Apple music like the articles say. Sometimes it creates a new version of a song that  might play . Sometimes it doesn’t. Problem not solved. I want to know who else to use because I have friends about to invest in Sonos and i told  them not to buy  whatever else is on the market. I’ve probably wasted 10k. There should be an option to use old software of away. I want my money back. I’ve been conned. 

Hello I need to update my system to use a new WiFi network. It has just two speakers, a 'One SL' and a 'Play:1'I understand I should first update the network settings for the 'One SL' via the app but, as this process is not supported for the 'Play:1', I need to do 'Factory Reset' for it before adding back to the system. Is this correct?If I do this, do I keep my Sonos playlists, Spotify service connection etc? In other words, are they all kept on the 'One SL' unit after it's reconfigured and later synchronised with the 'Play:1' once the 'Play:1' is added back to the system?Thanks 

I have been using the Sonos 1 app for over ten years on my Android phones. I have been quite happy. Recently I selected Pandora (it's been authorized for years) on the Sonos App. A screen appeared instructing me to "reauthorize Pandora." I followed the instructions and was informed the account had been reauthorized. However, when I attempted to post Pandora I received the same message to reauthorize Pandora. Multiple attempts yeielded the same result.Steps. Taken:1.Removed the Pandora service from Sonos and attempted to add it again - same problem.2. Uninstalled and reinstalled Sonos on my phone and then tried to add the Pandora service - same problem.3. Checked my Pandora Premium account - no issues. Everything works fine when I use Pandora as a stand alone app. 

The function to shuffle a selected playlist for an alarm is missing from the new app.  As a result, my alarm plays the same songs every day instead of playing different songs from my playlist.  Can this change be included in a future update please?

When will Spotify and SONOS Fix the alarms so Music playlists or radio plays on alarm chimes? Losing the will we first reported this in 2021. This function is still not working on my Sonos. I used to play perfectly with free Spotify account.I bought Sonos speakers for this reason. I feel like I’m due a big refund. Everything has been discontinued over the years. One ceo apology letter this year mass produced for all email subscribers and it still not working.At this point I need a timeline of fixes which is completely normal in the tech world. All these new speakers are being released with inferior software or apps.I can set the alarm to different songs or radio and nothing works but the chime. 3 years later and no progress on this fault 

I can’t get my Sonos to unstick from my radio station to source TV instead.  Help!

How can I add a song to my existing playlist

I have sonos 1 and I want to listen to BBC sounds and it has stopped working.  Says I must update Sonos app but I can’t because then it won’t work with my Sonos anymore.  What can I do to listen to BBC sounds on my existing speakers? 

I've got the Sonos Web App on my Mac.  I have a system at work, a system at home, and one in my summerhouse. I've got connected to my home system, but can't find a way to change back to my other systems. I can logoff and on again, but it is inconvenient.

Is there an app that will allow me to get along my playlists from s1 to s2? I saw an answer from @Controlav but can't find the app on my Pixel phone

I have a Sonos Port, with firmware updated to latest.It is being used to play songs stored on a Synology NAS.I use the Android version of the Sonos app; it is updated to latest.Recently -- maybe with the last firmware update -- songs played from the local library have about a 50% probability of cutting off partway through playback, after which the music resumes at the next song in the playlist.Wifi signal is consistently showing “Fair -- 35 dB”Any thoughts?  Anybody else seeing this?  Is this a firmware problem, or could it be my own issue somehow?

I have the Sonos Arc Ultra, Sub 2nd Gen, x2 Era 100 speakers, and Sonos Ace Headphones. App is on Google Pixel 9 XL App Version: 80.11.35-release+20241030.5ee5370When I go to the settings, open the settings, click the “add speaker or component”  i get the prompt to update the app. I click to install and i am taken to a google chrome page to download a BETA version. Could not add products using the newest Android app.  Can’t add my Sonos Ace headphones to the app to use with my phone. Only way to use the headphones is via a USB C cable. I also have an iPad Pro with m1.App Version: 80.11.51When I go to the settings, open the settings, click the “add speaker or component”  i get the prompt to update the app. I click to install and i am taken to a google chrome page to download a BETA version via Test Flight. I was able to download and set system up using my iPad and test flight Beta Sonos app. 

I thought I would give Sonos Radio a goI am into Soundtrack/Cine/Film music but cannot find any stations that suit this genre Any suggestions?

Hi- for about a week now, when I play a playlist it will play the same song on repeat, move randomly to another, play that repeatedly and over and over again. Any suggestions? The queue only shows the one song that it’s currently repeating