Controllers & Music Services

I cannot create a new playlist, when i press the edit, there is no option of creating a new playlist, what do i need to do? SO frustrating

When playing an album from my music library, sometimes it doesn't move to next song. The 3 bars next to the song still move up and down to indicate that it is playing, but the song has ended and the timer is on 0.00. If I  manually select another song, then the app will still show the original song.

Hi, I have all current gen 2 paired 5   sub which is grouped fine. I just paired 2 Ones which are in another group. Is there a way to group all together and sync? Not used for home theatre, just music. TIA

Can anyone please tell me what was changed in the S2 App update issued on March 2, 2021 and was there any problems regarding the update ( i.e. dropping speakers, glitches, etc)? Thanks in advance for any answers 

Hi, apologies if this has already been asked and answered, I could not find it in the forums.  We have numerous Sonos products in the house and myself and my daughters have Spotify accounts.  What I would like to achieve is as follows:If I set it up so that each person in the family has a Spotify premium account, via a family account, is the the following possible:Person 1 using Spotify account A via device 1 (say laptop) is listening through Sonos app and speaker in the kitchen.Person 2 using Spotify account B via device 2 (say smartphone) is listening via Sonos app and speaker in the basement.Person 3 using Spotify account C via device 3 (say iPad) is listening via Sonos app and speaker in the bedroom.All three of these listening sessions are occurring at exactly the same time. Is that possible or is it that one sonos network can only be actively playing back 1 Spotify account at a time?

All radio program titles have stopped updating. The music currently playing updates correctly but the program doesn't. So when I start Sonos in the morning I see last night's show title but today's tune! This happens on all providers, TuneIn, Radio player etc. It started some time ago on Sonos v1. I updated to v2 but it's the same. If I re select the same station it gets the correct program but never changes.Any ideas appreciated!

Hello,I find often that if I start a new queue say for example on my Macbook (e.g. let’s say Spotify Playlist B having previously played Spotify Playlist A, on another device, say my iPhone, it will show on now playing the correct song but when I go to the queue it will still show Spotify Playlist A as the queue even though B is playing.  If I force close app and reopen it then shows playlist B correctly. System is S2, all updated, no connectivity issues as far as I can see.

I use my Sonos system (a bunch of Ones, Beam, Sub) throughout my apartment for both TV and Music. I always have to make volume and EQ adjustments when I switch between the two. Is there a way to create different default settings for TV vs music? If not, I guess this is a feature request 🙂

I’ve seen this problem in the community a few times.  I have a completely S1 set of hardware working fine with Android and MacOS controllers.  The Windows 10 controller on a laptop stopped working (see two screenshots - the installation suggests that the existing system has been found, and then “Sorry, we can’t connect” back in the app).  Has anyone got a routine way of addressing this?  I’ve uninstalled the S1 controller, downloaded from Sonos.com and installed again - same issue.  It used to work fine on Windows 10, but sometime last year it stopped working. 

I normally use spotify to stream music. Now I need Apple Music instead. But when i stream as I do with spotify, I cant leave the network. I hve set up the apple music the same way as with spotify. what am I doing wrong???

As per title.  On my laptop I can delete the queue but only able to when I click top right of a song.  But same happen with next choice?

My copy of the iOS iPad app no longer has a “Playlists” category on the My Sonos screen. Is anybody else having that issue? I can’t figure out how to fix it. My playlists are still showing up in the iPhone app, and on iPad I can still add songs to my playlists. I just can’t access them.Note that these are not imported playlists. There were created via the Sonos iPad app.

Hi,Is it possible to add/import a sonos playlist into spotify ?Thanks for your helpGuy-pierre

With Roam I won’t always be on my WiFi thus reaching my NAS-based library will be tricky.  I could use the remote app that comes with my NAS but it’s clunky.  I would prefer to define my music library in S2 and thus reach it via 4/5G.   Is this possible?  If so, how to set up?

Hey Sonos Team: will you guys ever be adding subwoofer level controls to the main screen of the app. I find and I’m sure others find it takes a lot of steps just to adjust subwoofer if say watching a movie at home etc.  thank you,George

Hi All,I can see that Sonos just pushed out version 13 of the S2 Sonos controller app.Does anyone know what the new features are of this major version upgrade? I looked at the Sonos change log and the last information posted was about v12.2.2 

Hello,A suggestion for the sonos APP: capability to browse folders.Currently, the APP (at least in Android), in the “Browse this device”, the available options are:Artists Albums Genres Songs Playlists PodcastsI suggset the addition of the option to browse folders. Why? Because not al files have the correct data to be identified, so if I look for a band (for example), not all songs are showing up. So, if I could browse to the folder containing all the files for the band (and the subfolders containing albums) and was able to play (recursively so to include any subfolder in the folder) from this folder, it would not matter whether the files have the correct data or not. Thanks!

Prior to the S2 app I had no problems.   Since that app upgrade I have routine connection issues.  I have called tech support multiple times and they say the speakers are connected to the system fine, so I’m convinced it’s comm between the phone and the system.  We have an EERO mesh system in the house for WiFi.   We have a lot of speakers.  On the order of 20. I am running a boost controller and we are using IPhone 11’s to communicate with the system.  This issue can be very sporadic.  This morning I was getting the cannot connect message and the 10 minutes later it connected fine.  Then 5 minutes later no connect.  Sometimes it only shows my move speakers and then later they all show up.  I’m running the latest IOS version on the phones and everything is up to date.  This I very frustrating after spending thousands to not be able to use the system.  Any help is much appreciated.  

BBC say “contact your supplier”. Can’t see anything about this on BBC or Sonos websites. Anyone know what’s happening?

Hello,I use the Sonos app 12.2.7 on iOS, mainly in conjunction with Apple Music.To play a specific song or album, I use the 'search' icon at the bottom of the screen. It works well enough to find anything available on Apple Music.However, when I want to set an alarm to a specific song or album, the 'search' function is no longer available - I must select a song or an album that has already been added to 'my music' on Apple Music. As a result, the procedure is long and inconvenient. First, I go to the Apple Music app and add the song or album to 'my music'. Only then, I return to the Sonos app and set the alarm. Often, when the newly added song or album is not recognized immediately my Sonos, I must close the app and wait for a bit before trying again.Is there a simpler, more direct way that I am missing ? I would like to be able to search all of Apple Music when setting up an alarm, just as I can when I am looking for something to play on the spot.Thank you in advance for your replies

Has anyone noticed a sound quality difference when listening to Spotify started directly from the Spotify app vs from the Sonos app.   The message “Started from Spotify” will appear in the System section of the Sonos App.

Hi,I recently bought a Western Digital (WD) My Cloud Home in hopes of using it in conjunction with Sonos to stream a collection of live recordings that I have saved on a hard drive. The only option is to play these files from a hard drive as they are not recordings that exist on streaming services.I got the My Cloud Home set up and connected to my Sonos system and I can play files using the “My Cloud Home” music service that can be added to the Sonos controller.The problem I’m having, though, is that the Sonos My Cloud Home service only recognizes a some of the files in my collection, and many of the others don’t show up and are thus inaccessible.Does anyone know if there is another way to stream music files from a WD My Cloud Home device without going through the Sonos My Cloud Home music service?Thanks,Jon

I’m new to Sonos so maybe I’m missing something.In the Sonos S2 app for iOS is there a way to click on a single song and reveal the entire album this song is on? This would be very handy when listening to playlists if I want to jump to the album of the artist I’m listening to.  Seems cumbersome to leave the Sonos app, go to Apple Music, find the song/album, add to my library, then re-enter Sonos app in order to listen to it. There must be a better way! Thanks. 

I have a 5k sq ft restaurant and I want to hang 8 Play 5’s from the ceiling and install one Playbar on one of the 12 tv’s. I want to be able to switch from tv audio to Spotify via my phone and the app. Is this feasible? 

Hello, I am trying to sign into my SONOS from the iphone + ipad and it won’t let me. Unfortunately,  It will only let me sign in through the desktop. When logging in through the phone it tells me my password is incorrect although I am typing the password in correctly. I managed to change the email as well to see if that works but when trying to log in it still gives me the old email. Need help please.