Controllers & Music Services

Since V12 of Sonos S2 I have no end of problems. The first and most obvious one is that the software doesn’t even recognise it is at the latest version. I have a Samsung Note8 and the Sonos S2 System version I have downloaded is 12.1.2.Ok - go to add a music system and it comes up with the attached message. Obviously hit the update button (even though the software reports it is at Version 12.1.2) and it checks Sonos for updates and ‘there was a problem during the update of your system’ message appears - now before any Sonos guru replies yes I have reloaded, rebooted every possible software, speaker, boost and router I have - the default goto answer for any Sonos problem - just shows how flaky this software is!!!If the software doesn’t even recognise its own version level there has got to be some basic programming issues going on rather than blaming wireless/ethernet connection issues  

Hi So I purchased the Arc recently and realised that my android phone will not support trueplay and I've already owned iPad pro gen 4 which that didn't work either. I went and bought iPhone 12 pro only to find out that still not supported??!!?? I've spent £1500 on the Arc and the sub and on top another £1k on a new iPhone 12 pro only to find out an old iPhone would work only.  Come on guys please sort this out. Can someone from Sonos team get in touch and tell me how long this will take???? Thanks

Hello, The Sonos apps do work properly for sure but I have just a UX question : do you think you can design something even smaller??? :-))For example the seek slider on the desktop app for Mac  This gives the feeling that the very tip of the mouse pointer must be at the exact pixel where the slider bar is. This is not the case actually but still.The buttons next to it are bigger but not big either.Looks like you’re shy :) Make huge buttons and sliders! Don’t hesitate. Think UX and accessibility.The same applies on the mobile app (even worse for seeking). Thanks 

No, not the usual problem hopefully.On my Iphone I can go to YouTube and listen to an audio/video direct to Sonos via the icon that appears on the actual video screen’If I do exactly the same thing on my PC  the icon does not appear.I’m running latest Windows edition.Does anyone know why please?

I was a big fan of Santos originally; I had eight of the play fives in my house along with a few beams. But I tried to add some more speakers, and was forced to migrate to the Sonos 2 platform which seems flat out terrible. It only seems to work about 20% of the time, and keeps asking me to add things that I’ve already added. Is that other folks experience? Any tricks to make the thing salvageable? I certainly would never advise anyone to buy that house now; to the contrary I would tell them to look for a better option, but I’m stuck now

Hello - I own a Sonos Play:1 (bought June 2019( and a Sonos ONE (Gen2) (new) and a LG HDTV - one of the inputs on the TV is DLNA and both Sonos speakers show up; however, I cannot establish a connection or interaction - are these speakers compatible w/ DLNA? Thanks. Dave

I bought into Sonos because it provided hassle free music throughout my house.  Over the years the term, "hassle free" has gotten less and less accurate due to the app "upgrades".  Today I attempted to address my issues with the app and found the support address listed on the Google play app page is no longer functional.  So I waited until 10am when I could use chat (who provides only 1 way to contact them and have it not be 24/7?) Where I got a very unhelpful associate.  He was probably good at trouble shooting system issues but that wasn't what I was looking for, it was just the only way I find to contact Sonos. And to cap it all off, the chat app stopped working after just a few minutes of chatting.

Having previously updated to the new Sonos app. - all devices were fine but now new iPhone update means the system is only now recognising the Beam and not the Play 3 and 1s

I have sold my system after years. Good sound but not user friendly for family. Not interested in updating every 2 weeks. I don’t care what the excuse is. Doesn’t happen on any other system. Sorry and happy to see it go. 

Hi, How can I add my iTunes library to Sonos? At the moment I have iTunes master file on my MacBook backed up onto a TimeCapsule. Sonos then reads then Time Capsule to get the music. My MacBook is not always available which is why I chose this route. Everytime I add music to iTunes I then have to copy it through Files to the TimeCapsule and update Music library. There must be a better way of storing the music and auto updating whenever I add to iTunes? Thanks

I use Apple Music (my reasons don’t matter) and I have a number of older Sonos products - mostly the the 5 Sonos Connects that I paid a lot to have installed to stream music throughout my house. Since these older devices cannot support Apple Airplay2, I cannot stream from the Apple Music app to them. So, I am stuck with the horrible, terrible, bordering on useless Sonos app and its poor, poor, poor integration with Apple Music. Can someone recommend a solution to this? Sonos support suggested grouping rooms with my other devices that do support Airplay2, but of course that does not work in my house, for a reason I cannot figure out. After trying 5 times even Sonos support gave up. I need some hope and a better solution.

Love the Sonos Radio Channels.How does one request new “Local Stations”.My pick is WLIR-FM (wlir.fm)Thank you!

Firstly, let me say the the sound quality is fantastic. But, the Sonos App literally has the worst search feature I have ever used. For a service that cost so much money, it is absolutely criminal that the search feature is so terrible. I have used both Spotify and Apple Music, and regardless of service you use, the Sonos platform is ***. No most popular songs, entire albums missing, mixtapes or compilations coming before important or famous albums, and just straight up not having the same search results as when you use the Apple Music or Spotify interface. I am THIS close to selling my Sonos system and getting something else. I am a fairly relaxed person, but HOLY COW does my blood pressure rise when I use the Sonos platform. DO BETTER! I PAID SO MUCH MONEY FOR YOUR PRODUCT. MAKE AN APP THAT IS ACTUALLY WORTH BUYING YOUR SPEAKER. PLEASE!

My Sonos app doesn’t run in my iPhone 11 Pro 

Here’s a wild idea : I have three wireless Sonos speakers, one in the office where I’m at, one in an adjoining bedroom and a third in an adjoining bathroom.I’m in the office - I’d like to flip a switch on my Sonos app and using my phone’s microphone make a rough approximation to balance the volume across those three speakers.Now if you want to get really crazy, I’d like to have the volume continue to adjust regardless of where I take my phone until I turn it off.

Bought these to play music on from my iPhone in my home yet a year later you claim there’s a technical problem with the iOS system or some other s***** s* yet my phone can play music on every make model and brand of car I rent at the airport when on vacation but I can’t play my iPhone list of music on $400 worth of two Sonos speakers in my house, I don’t know who got greedy about what but they are getting thrown in a garbage I won’t do someone else a disservice of giving them some thing that is worthless.   *Moderator Note: Modified in accordance with the community guidelines.*

I recently bought a cheap system for my garage, significantly cheaper than Sonos 5.1 system. That cheap system really surprised me. It has Chromecast and Airplay. Yes, Chromecast and Airplay.  Now I start wondering why I spent so much more money on Sonos system, and Sonos doesn't even support Chromecast. I think it is time for me to ditch the Sonos, due to its lack of Chromecast. SONOS, please add Chromecast asap, otherwise you will loose many existing customers and future customers.

Aug 9, 2020, 11:06 AMSo Google has ended Google Play,which is still on your app, and transferred to YouTube Music, which I don't see on your app. Trying to find out if I'm still going to be able to play my own music on your speaker given that Google is holding my entire library hostage and won't even allow me to play my own music on their own speakers.  Don't see how to add YouTube Music on the new app either.  Doesn't seem like Sonos responds to direct messages since they havent responded to a question sent months ago 

When starting the Sonos S2 app, all the speakers used to play in unison. Now, in order for them to play music, I’d have to click the main volume button and individually adjust the volumes for each of the speakers. Why is this happening now? Was there a system update that affected this? I have 10+ speakers with a boost system in the middle of all of them. 

I live in family of four and each one of us loves to listen to different kind of music on different platforms. Some like to listen to radio and some like to listen to music from Spotify or Apple music for example. Sonos did great job with flexibility. We can make queue from music that is on different platforms and you can even combine it with music from your computer.  I personally listen to music using sonos everyday at particular time. It became a habit for me. But when you do this everyday , the selection of music is not new everyday, so I add the same songs to queue everyday for some time. And it is annoying to do it everyday since my whole family is using that one device and the queue is constantly changing.  It would be awesome to do something like pre-selected queues that you can customize and add as much as you want and just replace the whole current queue with your personalized queue with just one click so you dont have to click through all that stuff to make your same queue e

Is it possible to stop controller access to music stored on my android phone. And play only music stored on my pc?At the moment sonos seems to pick up anything stored on my micro sd card on my phone. I would rather it didn't. 

Bit confused reading several threads on subject. I have a few empty playlist under "on this mobile device" I can't remember how I made them I'm afraid, but just cannot seem to delete them, also they are empty. Its possible I imported them. Also the "genre" search on "this mobile device" show many genres, but again are all empty.... Album/artist ect shows all as normal.I can't find the names of the empty playlists anywhere on my phone or on my pc.I believe i have an identical copy of songs on both my pc and mobile phone.Can anyone point me in the right direction to delete the empty playlists permanently, and restore if possible the genre folder to show my music. 

why isn't there a possibility when you push the same botton twice(play button for example) you can switch between the last 2 played playlists(radio/playlist, for example).If there is a function like this I'd would like to hear how to set it up!, 

Hi,So this might be just me and my OCD but, I’d really like a (mostly pointless) feature within the controller apps to be able to click a button (double-tap or something, I’m not saying _how_ it should be done) and have all the volume levels lined up across all grouped speakers.When the family all leave the house and it's just me home, I like to crank up the volume across all speakers but the thing that I find annoying (it really is trivial) is having the volume levels not quite all the same.  Forget the relative volume of each speaker, I just want to have the levels all lined up.Cheers

I know Sonos does not currently support high quality Flacs. With S2 being a thing for a while now I am curious if there are any plans to start supporting higher quality Flac files? I guess this is mostly a question to Sonos staff, and I know it has been asked before. Just curious if anything has changed since then.