Controllers & Music Services

Realme X50 Android phone.Interaction between MS Outlook and Sonos app was fine until yesterday. Whilst using my phone to listen in my Beam 2 every time I receive an email the app would switch off the radio. I've had to turn off notifications as a fix but far from an ideal solution.What are the chances Sonos will fix this bug?

Situation: I come home, Sonos is silent. I think, “I’d like to hear <song x>”; I search for it, press play, I enjoy the song, the song finishes and then immediately after whatever the hell it was I was listening to the previous time I used the Sonos starts playing.How do I make it not do that? Ever? I never want that to happen. Do the thing I ask you to do, and then just stop doing things.

I’ve come back from holiday to find that some of my newer speakers (play bar, play3, play1, move) are no longer compatible with the Sonos s1 controller, only the s2 now works.  This is frustrating as I now have speakers which don’t all work on the same controller (which was the s1!).  What can I do to sort?thank you for your response in due course.

The recently played area of the app (Android) never changes when I play new tracks.Can someone advise how to troubleshoot this?

Hello,Curious to know, I have a Fluance RT84 turntable connected to a Cambridge Audio Alva Solo Moving Magnet Phono Preamplifier connected to a Sonos Five. It sounds great and I get lots of enjoyment listening to various genres of music. The connection from the preamp to the speaker is RCA to 3.5 using a cheap £8 cable. My question is should I buy a more expensive cable? And will I notice any difference in sound quality if I do?Many Thanks Simon 

Hi there,When I Open the windows APP, no speakers are showing and it asks to update.I click update.On the PC (Windows 11) the update says it has failed.I check the IOS app and it says there is no updates available.I have uninstalled and reinstalled the PC app. I still get the same issues. Any ideas ? Many thanks.

Hi allRecently purchased an iPad mini 6 as my old iPad mini 2 no longer supported any new iOS updates.I have made sure the iPad mini 6 has the latest software updates for itself and the Sonos app but it will not complete the Sonos trueplay procedure for my Arc, play 1’s and sub.The room is completely quiet but it won’t get past the first stage of trueplay due to sound interference yet if I use my iPhone XS trueplay is completed with no issues.Anyone have any ideas why this would be the case.Thanks Jason. 

Hi, Have an old iPad that I would like to use the XM streaming app to play over my Sonos system. It works on my newer iphone and 3rd party app but because the iPad is so old the Sonos app refused to run on it and thus can not connect to the system with that iPad. Is there a manually way to get the iPad to recognize the system? Thanks

I’m using the latest version of the Sonos app on my iPad and my iPhone. My Sonos system is up to date as well. I’m logged into my Sonos account on the app. I have Apple Music as my main source, but also Amazon Music. If I search for an artist, like CAIN and from Apple Music choose the station, “CAIN & Similar Artists Station”. It plays just fine and like it should. If I come back another day and select that choice from the list of Recent Searches within the Sonos app, it always shows “No results” or doesn’t even show Apple Music as an option. If I then delete everything and just search for “CAIN” and then select stations, the “CAIN & Similar Artists Station” appears as available and under Apple Music.I don’t understand why a recent search wouldn’t bring up the exact same results as what I originally selected for that search. Could this be a bug since it does it on both my iPad and iPhone? Here’s a screen recording showing how Apple Music doesn’t appear even though it was the or

I’d like to be able to utilize the Sonos app more frequently when working with my Plex music library.Currently, the biggest barrier to doing so is the lack of controls for rating songs that are playing.This functionality exists with the Pandora integration via thumbs up/down.Would you please consider adding such a function to your Plex integration?

Is it possible to enter your own URL? It would be nice if you can play a radio station that is not in the list!

Ever since updating the app on ios (iphone 12), whe i touch/tap the volume and it makes a significant jump down in volume without me sliding it.  For instance, I am listening at a volume of 20 and want to adjust it upwards a bit,. I tap on the volume and it immediately jumps down to a volume of 14.  What gives here?  This is not a one time thing , it is now happening constantly , on all my sonos speakers. starting to get pretty annoying

While you can launch lossless music via the Sonos app (ie Amazon Music Unlimited), I’ve yet to see a Voice Assistant be able to do this yet (ie Alexa plays lower quality non-lossless music from Amazon Music Unlimited). I even thought Sonos Voice would solve this issue but it doesn’t. Has this been resolved yet in the last couple of months or so (on any combination of Voice Assistant and Music Service)?

I have a Playbar, sub, and two Play 1s. They are missing from my system. The Playbar is connected to my Roku TV. The Playbar and Sub play through the TV and when I press the play button on either one of the Play 1s they play as synced with the Playbar and sub. I have tried the recommended process for missing products and have not been successful. Any help would be greatly appreciated.

So I am listening to spotify with the tv on or off and I cannot control the volume with IR remote.This can’t be how its designed???I mean my guests do not have the app installed. and the buttons are not obvious way to control a sound bars sound.  

When in the SiriusXM Favorites view on the Windows 11 Controller (Sources > SiriusXM > Favorites > Channels), the song currently playing on each favorite channel is displayed, however after playing music for a bit, the songs do not update.

Hi I had the dreaded Java Script error and while sonos says that it's your phone or router it's not. Apples 2FA blocks the android platform.  If you use another iPad or iPhone and log in, it logs in no problem.  It's 100% not you. It's CrApple 

When will boomplay be included in Sonos?

Please enable Google casting - in particular for YTmusic.The Sonos app is not good enough for this - most features from the YTmusic-app are missing. 

Hi,I have set up my Sonos Arc and set up ran smoothly, however when I switch TV or Music off, the Sonos Ark disappear of the app and I need to reboot the ARC to be visible on the APP again, if TV or music is on it seems fine only when we switch TV off and switch on later does it disappear. Please advise if someone has similar problem and how to resolve. Thank you  

After all the bitching about the 14.12 update, myself included I think a thank you is in order for fixing this issue with the 14.18 update. I know a lot of comments are going to be about that this should not have happened in the first place, and I somewhat agree but I have to give credit for the latest update because I think my system sounds better than ever before now. Really balanced and even the surrounds are way more pronounced. You don’t have to agree but this is just my opinion. So Thank you Sonos!

depuis la mise à jour 14.18 en octobre avec windows la commande individuelle  du volume des haut parlleur n’est plus possible ,seulement commande volume du groupe au complet.  merci

Hi , after waiting for what seemed ages for Sonos to fix the sub issue I was really happy after installing 14.18 as my Sub came back to life and the system sounded great again until today that is after running Trueplay and now it's back to where it was before and very frustrating as nothing I try fixes it , I ran Trueplay on an old ipad and it got me to update first which then said 14.18.1 but on my phone app its 14.18 .....has anyone got any ideas before I spend an hour on the phone to Sonos getting know where......

Just updated to 14.18 and now I see there is a dot under each room. I don't think it was there before. At least I don't remember. What does this mean?   

Who knows exactly what the grey dots are under each named room that were not there before 14.18 update..so many people asking on fb and no one knows ..everyonejust throwing out guesses.