Controllers & Music Services

My music was all on an external NAS drive which failed.  Data recovery company restored the NAS content and I re-downloaded to new NAS and redirected my Sonos from MacBookPro and controller on iPad and iPhone.  However now, if my Mac is ‘asleep’ neither controller will work.  I get error message 1002 which seems irrelevant as I don’t have the device the error message refers to. Another error message is “Unable to play ‘track x’ - unable to connect to //Lois-[sirname]-MacBook-Pro/Music.  I deleted the Controller app and reinstalled it.  It played one album and when attempting to play a second album - the following long error message popped up:  Unable to play ‘Album X’ - the file //Lois-[sirname}MacBook-Pro/Music/Music/Media.localised/Music/Jamiroquai/Jamiroquai - Travelling Without Moving/13 [Hidden Track].m4a cannot be foundWords fail me.  Help!

Maybe one day these will be fixed ? Every time the PC is restarted this is loggedEvent 0 SonosLibraryService - Service cannot be started. The handle is invalidEvery time the Windows app is closed this is loggedEvent 1000 Application Error - Faulting application name: Sonos.exe - Exception code: 0xc0020001

I just spent over $2000 on this system, loaded up my music… And it couldn’t finish. I see from past posts that it has something to do with a memory limit of older devices. I have this 32-bit application called Winamp that hasn’t really been updated since before Sonos released its first product. It handles hundreds of thousands of songs with no problem.What’s the work-around? I see support posted a link in a previous thread, but the link doesn’t work anymore. If I pare back my indexed folders, I can live with this, but this feels like it’s going to be the first of a series of software issues for something that’s supposed to be a premium product.

As per the title, nice to just let it finish rather than either stopping or waiting around to end of track because you’d like to hear it anyway.

Hello; I’m using a Samsung TAB A for my Sonos 2 controller, version 13.3. I want to upgrade to a Windows 10 or 11 Surface Pro 7 Notebook, so will the Sonos 2 controller load and work on a WIN  10 or 11 device? The online results are contradictory & not clear, nothing new there! Thanks, Stef 11

Hi there.  Just wondering if there is anyway disconnect from Tune-In Radio and just add internet streams with out it?  I've got all kind of urls I use with JRiver and on my phone.  Stream quality is higher, delay is shorter and no ads.Thanks

I have the following equipment, on three different floors of my house:Room A: 2 Fives (stereo pair)Room B: 1 OneRoom C: 1 Play:5 (gen 1)Rooms A and B are controlled by S2 (iPhone)Room C is controlled by S1 (iPhone)Everything has been working perfectly, exactly as expected, for quite some time. Last evening, though, though, I experienced a particularly annoying issue --Room A was active -- streaming from TuneIn Radio. Rooms B and C were inactive. The S2 controller suddenly popped up a message that an additional Sonos system had been found and was incompatible with S2, and it asked how I wanted to proceed.That is, the old Play:5 had been discovered by S2. I had the choice of adding the Play:5 (which of course would not be allowed) or taking additional action. ‘Taking additional action’, as far as I could tell, involved resetting the S2 system, which of course I also didn’t want to do.I was stuck in an infinite loop. Closing/reopening S2 by itself did not make the message go away. I final

Just over 2 weeks ago, my Sonos controllers have all stopped working correctly.They all say “No music selected” and the play/pause buttons are greyed out.  The queue sometimes is empty, sometimes shows an old playlist.  I actually found today that one of the controllers was telling me that it was playing something I was listening to a few days ago via Spotify Connect (but not any more). This is a problem on Android, iPhone and Mac.Also, the volume controls are weird - on the Mac, some of them are unusable, on the Android they are all positioned at 0.  (But on Android they still work when I change the volume.))I can play new music fine, but just not pause it once it starts!  Voice control from both Alexa and Google works normally and is the only way I can really control the playback.  Occasionally, after replacing the queue I can select something from the queue to skip to, but not always. Some other things work OK, like displaying and changing room groups.  I can also use Spotify Connec

How can I listen to old recent radio shows on Sonos. I can access them on my phone from the radio station web or app but I am unable to transfer to my Sonos sound system. 

The Apple Music App doesn't allow you to to play shuffle for all the songs/albums when you're in Sonos, like it does when you're not in Sonos.  Is there a plan to change this?  It's such a great feature and would really like to see Sonos incorporate that feature. 

Hi, I've recently upgraded to the Sonos Beam gen 2, mostly for the Dolby Atmos, I'm thinking of upgrading my Amazon Music Unlimited to Ultra HD for the improved bit rate, will Sonos support the Dolby Atmos tracks available within this upgrade?

Hi, I have got Play1 and I am thinking about switching from Spotify to Apple Music, which means I would need to upgrade to a speaker, which supports Apple Music. My question is can I use the old speaker in a pair (with the one supporting Apple Music) or do both speakers need to support same streaming services in order to work in stereo? Hope I am making sense :) Thanks for the tips in advance.

RESOLVED - See first replyMy stereo pair of Sonos One has been working fairly well with the music library on my Synology DS218+ for years.Suddenly, a couple of days ago, when I tried to play a song, the Sonos app said “Access to the shared folder is denied - check the username and/or password.” See screen shot below.Troubleshooting steps taken:Re-enter login credentials Verify that smb1 is enabled on the NAS (it was, or it wouldn’t have worked previously) - see screen shot below Remove the NAS from the Sonos app and start over Re-start Sonos Re-start NAS Use IP address number instead of alphanumeric name for the NAS (even though the latter worked previously) Create new user account on NAS Try logging in via Sonos app on another device: iPad Pro running iOS 14, 2012 MacBook Pro running latest Catalina, and 2017 iMac running latest Big Sur.I’m still able to access the music library on the NAS via Synology’s mobile apps (DS Audio, DS File) using the same login credentials which previously

I saw the announcement recently of the new Dark Mode being available on the S2 App.But it’s not visible for me…I am using the Android S2 App, v13.3.2. I go into Settings > App Preferences. There’s no option called ‘Appearance’.I did a Logout/Login on the app, but that didn’t change anything.What’s going on? Is the Dark Mode only for Apple OS?

While on a Samsung Galaxy S9 with Android 10 I was able to at least resize the Sonos widget to 4x1 this no longer works on a Pixel 6 with Android 12. So I am left with a widget that takes almost half the screen for no reason. Please provide additional widget sizes or at least allow resizing.

My brother has an old Magnavox Grand Classic. I’m curious if there is a clever way to integrate this into the Sonos ecosystem. All I can come up with is tearing everything out of the inside and replacing with a One or maybe a Symfonisk. Is there a better way to integrate with more of the existing hardware?

Hi,The latest update brought some significant UI bugs. When I move mouse over UI controls they disappear (see attached screenshot). It works for all controls including menu and text boxes. Items may reappear if I move mouse very slow. But it’s unpredictable. I tried to reinstall the app with no success. I must mention that I’ve been using the Windows app for quite some time and it was always working fine. I use the latest (fully updated) Windows 10. Please help.Thanks,Dmitry 

Hello Community, Sonos,I was wondering if other people would find it usefull that you would recognize a full album vs a single in the Artist overview.example; you see 10 items below the “artist radio and Top Tracks. it would be handy if you could navigate to the full albums by recognizing them or if they were grouped? Thanks,first time question-askerToni

I have 3 Sonos amps that are dedicated to 3 separate rooms.  As of now, my speakers are hardwired to the amps.  I can’t figure out how to play different musical tracks via Spotify Premium in separate rooms.  I can play a track in one room or a group of rooms, but not two different tracks in two different rooms.  This should be easy.

How can i listen to my own recordings saved on Google drive in my sonos?

I have some local  .Mp3 music and am unable to save a que as a Playlist.  I find the Playlist process awkward. I simply wish to create Playlists from my locally stored music within Sonos that persist. I found several pre-made lists I would like to remove. 

Hi,Sonos has discontinued support for Windows 7. I have my Sonos library on a Windows 7 PC. I am concerned that if I update the iOS app, it will no longer work with my PC/library.Do we know that updated iOS apps will retain compatibility with my “Sonos Controller for PC” v13.2?I would prefer not to update this PC as it does everything I need it to. We all know that Windows updates can cause problems. Thank you,Morty

On my PC i have a folder for all my music. iTunes uses that basic directory, some tracks are in their own sub directory, and some are listed as normal files with the main Music directory.Whatever the previous version of the Sonos S1 software (SW), I updated to the latest v 11.2.12.Playing music using my iphone Sonos app and PC S1 app works fine.However, upon downloaded the latest the PC S1 SW, the cover art is messed up.Almost all the tracks, which had their own cover art, have been replaced by a SINGLE cover art image.I have no idea why.The songs and cover art all in the same Music folder (I don’t manage the cover art, whatever comes with iTunes is what I have). Nothing has changed for years actually.The music folder and my PC w/the S1 SW are on the same computer. So I have no idea what the hell happened. Any suggestions- it’s annoying as hell. 

Hello,I can not add Tidal as Service to my Sonos. It simply is not there as option when I search for it, while other similar services as Deezer are there. What I am missing?

In Australia, The Macquarie network radio stations have developed their own digital radio app’s and have deleted access from Sonos radio and all other radio apps, They want you to use their own APPS to here the stations, so how can I add these stations to the Sonos APP so I can play through our speakers