Controllers & Music Services

Hello,For the past few days my sonos Beam (gen1) has not worked with my tv (samsung QLED 2021).For 1 year everything has been working very well with the eARC output then overnight nothing.. I tried everything, no way. The only solution is to plug it in optically.Do you know where the problem comes from? Thank you

Beyond the subject line, the email says “Check the Sonos app for an exclusive offer.“I opened the app and no offers were visible. I then went to the Settings page of the app and clicked on “Inbox & More -- Messages and special offers” and there is nothing there.This is the problem with being so coy in the email -- I don’t even know if I should care that this isn’t working for me, because I don’t know what the offer is.

I have just tried to save to a new playlist and got a message that I have hit my limit.I am still on s1. Does S2 provide more space?

I am still using a bridge which prevents me from upgrading my system to s2.The upgrade wizard tells me that my system will work fine without the bridge. But if I accept this and upgrade what happens if it doesn’t work well? Is there any way back?

Happy Sonos user here. Trying to migrate away from a world of “my music takes up my entire hard drive” to one where I can still listen to my decades of MP3s but via streaming. I’m considering a few options including Apple Music and YouTube Music which both support “upload your own songs and then stream them”. I can’t tell from the “Apple Music and Sonos” page — does Sonos with Apple Music support playing these songs specifically (the ones you upload) or just the ones that come in their streaming service? (And the same question for YouTube music too, I guess.)

When streaming Qobuz FLAC with Roon to Sonos One and grouping in S1 that Sonos One with a stereo pair of Play 5 Gen 1 what quality do you get from Play 5 Gen 1? Roon Signalpath shows 48/24 for signal to Sonos One. But what quality do the grouped Play 5 Gen 1 play? For local files Play 5 Gen 1 are capable of 48/24 FLAC. But in this streaming scenario? Thank you

I see this question was posted over a year ago, but no one seemed to know the answer (unless I missed it?). So I figured I’d ask again!  As an example, if I go into the Tidal Android app or the Tidal desktop app and look up Elvis Costello’s King of America, it is listed exactly one time. But in the Sonos app, it lists three times, and each one looks identical:Clicking on them, there is no difference in track listing. On Tidal, this album is listed as “Master” quality. So one possibility is that Tidal, behind the scenes, has three different steam types available for this same album. Perhaps, that’s why Sonos shows it like it is three different albums? Maybe each one sound a bit different? I’m curious if Sonos or Tidal has addressed why this is happening. (I realize this is probably Tidal’s issue, but since it makes it harder to use Sonos, it would be great if Sonos could pressure Tidal to fix -- or at least tell us what is broken so that Tidal users like myself could approach Tidal to f

Hi team.  I have been given a sealed CR200 and was wondering if it is still possible to add it to an existing S1 system?It will be running the original software it was built with (2013).  Is it possible to add and update like a normal player or would it need support intervention? Or possibly not work at all….. I would rather keep it sealed as a collectors item if it is not going to be possible to use it in my S1 system. 

I’m at a rented villa for a month that has two Sonos speakers. I can play their music but want to play mine and understand that I will need to use airplay. My question should all Sonos speakers be discoverable on  a given wifi network?  I’ve tried I think all the troubleshooting tips I’ve seen in this forum but have still had no luck. Anyone have any tips/tricks?.  Thx. 

The problem nr. 16 since i bought this software mess. How to access my library again?

Brand new NAS drive, 3800 tracks, Sonos fails the initial update after about 10 minutes, saying the drive is no longer available. Except it is, to any other device on the network. Permissions are wide open.Not sure where to even start with this...

Hi team, Can i pair a Arc or Beam Gen 2 with Play:3 surrounds and get Amazon Dolby Atmos music?From what i’ve read the Play:3s wont do Ultra HD but no mention of Dolby Atmos Music. Cheers

Hi.I have a Sonos system in my house use by all the family members (using both by App and by PC).I now would like to implement a second Sonos system in my working office, but I do not want that my family members can access the Sonos Office location.Is it possible? In other words, can I create a two separate system that only myself can manage both, whilst my family can continue to access only the house system?many thanks.

Is there a way to quickly level all the rooms/zones in a group without having to adjust the volume of each one individually? For example, I start playing music and select “Everywhere” and the volumes of each speaker/zone will be at a different level after their last individual uses. Then when I adjust the group volume they adjust proportionally from their individual starting points. I’d like a way to quickly normalize them so they are all at “volume level 15” rather than 11, 22, 19 & 28. If there isn’t a way, there should me (in my opinion)

Can anyone tell me what is supposed to be included under the “My Music” heading within the Apple Music service in the Sonos app? I assumed it would show me music that I’ve added to my Library from within the native Apple Music app, but it’s empty (all sections within My Music are empty — artists, albums, playlists, etc). All other aspects of Apple Music that the Sonos app supports work fine. 

Hello, ...I just saw that in the Sonos S2 (13.4.1) application on macOS, in the Preferences –> Music Library –> Music Library Settings, in “My music folders on Sonos”, we could point to several folders . In my case, and since I have a Sonos system, I specified a “Music” folder located on my Synology NAS.My question: is the limitation to 65,000 files imposed by Sonos calculated on a single shared folder or on all the shared folders?...If so, it could blow up this incomprehensible limitation of Sonos!…If not, is this limit 65000 units or 65536 units (2 to the power of 16)?…Finally, does this limit take into account folders and image files (cover)?…Thank you for your answers...   ;-)

Hello, I’m looking for a way to lock my Apple Music account with a password so no one else on the Sonos account can use it. The issue isn’t people on the account but people on my personal Apple Music. Is there a way to password protect personal music streaming accounts? 

Can someone explain to me the logic behind the annoying “feature” S2 app has that wakes up my PC every time a new piece of music starts playing?I explain. I have S2 running on my PC. I select a station I want to play. Then I put my PC to sleep (so it turns my computer and the monitors off so it doesn’t use energy) and go downstairs to do my stuff or to stay with my friends. The music plays and the moment a new song comes on, my computers comes out of sleep mode and is “ready” for something. I was told once by support guy that this is so in case you want to change the music, it’s already there. Why on Earth I want this to be ready if I’m downstairs (or far away) from the machine? Do they know that people can do the same from their phone app?It’s just plain stupid and a waste of energy. My PC has some LED lights so I can’t use it when I want to have a relaxing nap. I have to make sure that I shutdown the app first before putting my PC to sleep.So annoying.Anyone has the same problem? 

I am running on S1 system 11.3 version.I am being invited to update automatically which I usually do, but I like to know the nature of any updates before updating so as to avoid any reduction of services either hardware or software.Sonos never offer details of updates.How can I find full details of updates before accepting the update.

Hi What is the best/simplest way to play local files on my sonos system, without having to turn on a computer? I have 10-15 CDs (mp3s) stored on a usb stick. My current router (Deco x60) doesn’t have a USB input. Can I upload my files somewhere and access them from the Sonos app? I have Spotify premium. Install  a (virtual) media server? Any ideas?  Thanks a lot! E

Having upgraded S2 to latest versions the EQ icon is not appearing in now play window.  Any suggestions?

A few of my Sonos Radio stations when opened identify as Tune In and play ads. 

What is the error message that is displayed when one reaches the maximum number of tracks?Or, if there is no error message, what indicates that the limit has been reached?

Is the feature in the backlog?

I’m korean and I’ve problem with playlist on S2 I use synology nas and I take it to the sonos S2 sucessfullyThere is no problem to play with file name  but text seems to be broken in the playlists It is just only playlist and tags there is no problem with file name. How can I fix this problem?