Controllers & Music Services

Hi Team, When I wanted to add service, I cannot find qq music in the option while I found on your website that QQ music should be supported by Sonos device. Could you pleaes advise how I can add it? Regards, Scott

A good number of Sonos folks have their music libraries on WD NAS drives so I’m sharing this tip here.https://community.wd.com/t/action-required-on-my-book-live-and-my-book-live-duo/268147 WDC Tracking Number: WDC-21008Product Line: WD My Book Live and WD My Book Live DuoPublished: June 24, 2021 PRODUCT SECURITY BULLETIN UPDATEWestern Digital has determined that some My Book Live devices are being compromised by malicious software. In some cases, this compromise has led to a factory reset that appears to erase all data on the device. The My Book Live device received its final firmware update in 2015. We understand that our customers’ data is very important. At this time, we recommend you disconnect your My Book Live from the Internet to protect your data on the device. We are actively investigating and we will provide updates to this thread when they are available.Product Security Bulletin: WDC-21008 Recommended Security Measures for WD My Book Live and WD My Book Live Duo | Western Di

Hi there,   I just bought the Sonos Amp to connect it to my speakers (which are from a different company). My speakers are quite big, but for the sake of my neighbors I do not use them at full volume. However, when I try to use the touch bar on the Sonos Amp, the sound effects are incredibly loud! It is like the sound effects are blasted at a significantly higher volume than the actual music and this makes the touch bar unusable for me. Actually I do not care for the sound effects in general, but there seem to be no option to disable only the sound effects, but only the buttons in total. I disabled the buttons now, because I simply cannot use them this way, but this solution is not really satisfying. I found some topics on this questions and it seems like there used to be no option, but these threads were rather old and the topics are closed. Thus, I’d like to know if there is any update and maybe now there is an option to do this? Or is Sonos at least planning this feature? I am

I am having issues establishing Apple Music / I-tunes from an I-phone on the Sonos Move. During set-up, when trying to add Apple Music the menu asks if I’m already a member. After clicking this button, instead of showing the “Apple ID” password login, a screen asks if I want a free trial. After clicking “not now”, the screen disappears. Any suggestions. Thanks. 

If you have an old Airport Express v2 (or off eBay) you can connect the headphone jack to one of your Sonos Connect/Port  inputs and have Lossless Apple Music today without waiting for official Sonos support.You just AirPlay (AE2 supports Airplay2) and you will see Lossless on your iPhone / iPad with some cool audio quality.It’s Lossless only (huge amount of content already available) not Atmos as inputs are just stereo...

I have had a Sonos system for around 12 years, I have the 2 x AMPS and a Sono’s PLAY 5.All been working okay but at the weekend my Play 5 had disappeared off my network.  So I went to add it back on, the phone app told me I needed a system update, so all my Sono’s barring the Play 5 got updated.I then went to add the Play 5 to my network and was told the phone app needed updating, which I did.Then I went back to my updated app to add the Play 5 and was told ‘OS on this device is no longer supported!!  version of app isn’t compatible with the Sonos system!!’What the heck!  My android OS is up to date, and the Sono’s app is now telling my I can’t add MY play 5 back onto MY network!!!!To cap it all the windows 10 app no longer allows the user to add speakers to the network either.Given the amount of money I have spent on Sono’s to play music from MY NAS on MY speakers I’m very disappointed when things like this happen.  I’m expecting to have perform a full factory reset to get everything

Depuis ce matin, 23 juin 2021, TunIn interrompt régulièrement la diffusion de la radio et j’entends un jingle TuneIn. Extrêmement désagréable et de nature à me pousser à me débarrasser de mon matériel SONOS s’il n’y a pas de solution rapide pour supprimer ça.Depuis un certain temps TuneIn m’envoie de la publicité à la mise en route de la radio. Je n’aime pas ça non plus. Pendant plusieurs années ce phénomène n’existait pas.Très déçu de SONOS.

This is a community question.  My wife found an internet site, trees.fm, that offers forest sounds - birds chirping and such. I was able to add it via the URL to my “TuneIn”, but it would not load.I can accept that. Question: Does anybody have such a site on their Sonos? Don’t want rain, or oceans, or babbling brooks or running water.sorry for the goofy question. Thank you if you can guide me. Sonos S1 Play:1 Tracy

As I previously discovered in another thread, streaming to Sonos using Airplay 2 causes the existing Sonos groups to be immediately ungrouped.Assuming we have a hypothetical setup of 3 groups Sonos speakers, which have been grouped in the Sonos app, the following behaviour is exhibited:Starting an Airplay stream to Speaker A will cause speakers B and C to immediately ungroup. Playback will continue on Speaker A only. While Airplaying to A, grouping A, B, and C, will allow the Airplay stream to be propagated from A to B and C using the Sonos protocol so the stream stays in sync across all speakers.  After Pausing or stopping for a minute or two, playing the Airplay stream will again immediately ungroup the speakers. The speakers must again be regrouped in the Sonos app. You cannot use multiple Airplay streams to stream to multiple speakers. For some reason, Sonos speakers will drift out of sync when doing this. The only way to use Airplay with multiple speakers is to regroup using the S

This has probably already been asked, but I tried putting "The OS on this device is no longer supported" into the search tool and nothing came back so I’ll ask anyway…I still have a couple of old devices which I manage using the S1 app on my phone, which is an Android-based Moto G4, running Android 7 (kernel version 3.10.84).When I start up the Sonos S1 app, I get a banner at the top saying "The OS on this device is no longer supported", and providing a link to a Sonos article that says that the S1 app requires Android 5, 6 or 7.Any suggestions how to resolve this? I also have the S2 app installed on the phone, but even if I make sure that none of the S2 components are running (by rebooting the phone before running the S1 app) it still gives me the message.It’s not an entirely trivial error report, because it stops me from doing most of the things that I want to do, such as adding a radio station - that is not allowed by the app if your phone is deemed to be “too old” - even if it isn'

Have had Sonos for years, they have always been finicky with clumsy software, but the S2 app is an abomination.Wanted to add a Play One to my system, then out of blue it decides it can no longer find said system. After multiple attempts and resets I was thankfully able to set everything up, and since I use airplay I could then circumvent the horrid app and uninstall it.Hopefully I won’t have to deal with Sonos software again for a very long time, I was close to trashing everything if it asked me to unplug my router one more time.Great sounding speakers but Sonos you guys suck at software!

Not a major issue, but the Rova Service “station” picture displayed against Sonos Favorite stations is missing from the latest Win10 V2 Controller (13.1.2). It displayed OK with previous versions of the Win10 controller and also appears fine on the current IOS V2 controller (13.1.2) for I-Pad or I-Phone.Ross.  

I’m considering paying for the Sonos radio subscription. I already pay for ITunes streaming. I like the Sonos stations. My one hesitation is that there doesn’t appear to be a way to listen to Sonos radio outside of my house. Is there an app that would allow me to access my subscription while on the road?

As anyone used one of the many automation apps on Android to toggle the TV Autoplay setting?I have a Playbase set up in a 5.1 setting.  Since the Playbase only has an optical in I connect my components to my TV and then run the audio to the Playbase.  Since my TV controls my input device I leave my Sonos set to “TV Autoplay”.  That way if I’ve been listening to music through the Sonos App it automatically shuts off and switched back to the TV input whenever I turn on the TV.  Works great!But, sometimes when I’m gaming I prefer to continue to listen to music through the Sonos app and that means I have to tap SYSTEM, then MY ROOM, then scroll down, then turn off TV AUTOPLAY.  And I have to repeat this when I’m finished gaming so as to avoid the rath of my wife when she tries to watch TV and doesn’t get any audio.I’d like to use Tasker, or Automate, or IFTTT, or some other tool to set up a one tap item on my phone to complete all of the steps to toggle this setting thereby hopefully makin

HiI have yet to find an elegant way of getting podcasts onto my sonos system.My latest attempt is to stream from my android device but Sonos seems to require that the podcasts are stored in a specific folder. But no podcast apps on android seem to use that folder to store the actual podcast file. So again I am struggling to find a way of getting this to work.I tried linking my sonos account to my pocketcasts account but that never seems to refresh the subscribed podcast list.Why is it seemingly so difficult to get podcasts on sonos?

Is there anyway I can stop my wife and kids from connecting to my sonos even though they are on the same network?

WEYV showing as working fine on the Sonos Status page.  Great!  However, WEYV doesn’t appear to exist anymore, lol.  No app in the app store, no plugin for Sonos, their web site is dead, no mention of them on the web since 2019.  Good to know that Sonos shows them up and working, though!   

Seriously Sonos.  Read the forums...Decomissioning our Connect Amps is just BS….we know you need to sell new products...and btw I have a ton of S2 compatible stuff….but this is just too much.  My son did the update not knowing what he was doing so now im stuck on S2. On to my questions.  I started using SonoPhone to control all of my S1 and S2 devices in one app and it works good...ugly...but at least it works.  Are there any others that people like? For my Mac, im using the native Spotify app instead of the Mac controller as it doesn't care about S1, S2 and treats all the speakers equal….is this what everyone else is doing?  Is there another good App for Sonos that is ambivalent to S1/S2? for the Mac?

I amplaying Apple ALAC lossless streams on Sonos 5 speakers with my Apple MacBook Air. It sounds great!

When playing music from the local Android device everything plays fine up until my phone has been closed got about 5 to 10 minutes.  The now playing will show the old song and all the buttons become unresponsive.The song now playing also doesn't match to what was supposed to be next in the queue. Any suggestions? 

Hey All,  Apple Music & Amazon Music is about to support Dolby Atmos, does anyone know if playback through the Sonos app will allow for Dolby Atmos content or is it just via HDMI? 

I wasn’t aware of Sonos Radio HD until this last week. Noticing that they offered a free 30 day trial, I was going to activate it and try it out but decided against it after I read the minimal feature list and couldn’t determine if it had the features I wanted or not. In my opinion, if you want to launch a premium “radio” music service today, the service you have to beat is Stingray Music. Thus you need your features to at least match and hopefully even exceed theirs. In a nutshell, Stingray Music is optimized for discovery. Thus the whole user experience is centered around making this process as simple and effective in determining what you like and dislike, so as to offer a better music listening experience overall.What this means is going way beyond just the ability to skip a song. It’s means the ability to dislike / block a song or an artist, so you don’t hear them again and thus have to continue to manually skip it. Having both is essential, as I may love an artist but hate one of

Hello.  Maybe this can be useful for more people using Apple Music lossless via Airplay 2. I listen to my music with Sound check >  ON - all the time, but I noticed that the sound from Apple Music is not so clear as the sound from Tidal integration in the Sonos app. By clear, I mean not so bright highs, not so defined lower frequencies, and also mids.  Well, not anymore. After applying in the Settings > Music > Sound check > Off AND  Settings > Music > Dolby Atmos > Off (if it was on Automatic, or On) The sound will immediately pop-up, as it should.  (The change of Dolby Atmos settings is important here, because turning Sound check On or Off will not change the setting immediately). I was surprised how the change is audible on my basic speakers.  My setup:  iPad 2019Ikea Bookshelf Symfonisk after Trueplay calibration in the stereo pair Tested with several records - Abbey Road from The Beatles, Diana Ross, etc. All in Lossless, or Hi-Res Lossless.  Now, there is an

My sonos app on my iPhone has betone very aloe to start up and find my speakers.  The same for everyone in the family.  Have tried to delete and reinstall App and reset all speakers and set up as new. Still the same.  seems to have started since last update. 

Apple Music is now offering dolby atmos sound. Will this sound be available when you have added the Apple Music service in the Sonos app, or is it only available through an Apple TV device?