Controllers & Music Services

Help please: I have the Arc, a Sub and 2x Fives for my surrounds in my 'Living Room' zone (Arc+Sub+LS+RS) connected to my television.Can I switch the 2 Fives for use in stereo with my turntable (yes, I have a preamp) so I can listen to vinyl as well (not at the same time)?Thanks in advance.

This sucks that I cannot log into my Tunein premium service! Now I have to listen to adds each time I want to listen to a radio station. Get with it sonos, your system sucks. Looking for a new home audio system. Sonos is not a user friendly product!

I used to get lock screen controls on my iphone to control the sonos system. Now they are gone. Not sure exactly when they disappeared, as I’ve updated both Sonos and IOS devices numerous times. A super convenient feature, which I’m really missing. I can see this issue has cropped up before, and the solution was to delete non-sonos airplay devices from the ios device. To me, this isn’t a solution. I would like to cast my phone audio to other devices. This WAS working. I can’t get a concise explanation as to why Airplay and Sonos aren’t working well together! Anyone know how to get this working?

I have a Sonos Five, Beam, and Symfonisk satellites in my living room. The Five is purely there to connect my turntable, so I do not want it to play when the TV is being used. Is there a way to accomplish this without having to manually toggle speakers every time we switch from the turntable to the TV?

Hi there. We privately sold our Sonos Bridge and Play 1 speaker yesterday but have not unlinked these products from our account. Can anyone help with any instruction on how best to go about fixing this oor will we have to ask the buyer to return so we can reconnect to our WiFi system?

I have both sonos one and play one using S1 app and has been working fine until recently. Cannot use spotify in S1 app as it is saying I need to update app for it to work - link then wants me to update to S2 app despite the play 1 being incompatible. I am left being unable to use spotify for my system which is what I mainly use it for.I have reset apps, deleted and downloaded, restarted system but no joy. Anyone have any tips?

Hello. Before I return my speakers - I thought I would check here for advice/ideas. I have 2 kids who do not have tablets/phones in their rooms. They do have their own Spotify accounts on my family plan. I bought 2 gen 2 Sonos One speakers hoping I could put then in their rooms and set speaker 1 to leverage Alexa to play Spotify account 1, and speaker 2 to leverage Alexa to play Spotify account 2. I see that I am able to associate multiple Spotify accounts within the Sonos app, but it appears that I can only able to select 1 account to play on either given speaker. Further, when 1 speaker plays music, the other speaker is not able to play different music. For example, if speaker 1 plays song A, and speaker 2 starts song B, then speaker 1 stops playing song A.  My goal is to allow kid 1 to listen to Spotify account 1, and kid 2 to listen to Spotify account 2 at the same time, without conflict, and to have this able to be controlled via voice controls. Do I have any options here? If not

I contacted Sonos 3 separate times to find out what devices support Trueplay (please do NOT send me links to Trueplay compatible devices on Sonos site. I’ve seen it and it doesn’t tell me anything.) I was told that the iPad gen 8 WAS compatible with Trueplay so I bought a used one and come to find out it doesn’t work. I was also told by others on forums etc. that it would work also. Between this and the last update I’m at my wits end. Why can’t Sonos put out a complete list of every individual ios device that supports Trueplay. Now I’m out hundreds of dollars. No, I don’t know anybody that I can borrow a device from. Can anybody tell me exactly which iPads (not iPhones) support Trueplay please!!! 

The Sonos Controller for PC app keeps grabbing focus.  This happens while minimized and while not minimized.  I am experiencing this behavior across multiple PCs in the house.  Is anyone else experiencing the same thing?I’m using controller version 11.5.  

Sonos app on iOS (currently 14.12, but this issue started sometime before that): touching an existing alarm in order to view/change its settings freezes the Sonos app. Have to kill/restart it. Can toggle existing alarms off/on, can create a new alarm, but can’t get to the settings to change the time or volume. I know that I could access these settings as of late February, so the problem crept in after 14.2. I can access these settings through the desktop app -- but (for example) the volume control is an uncalibrated slider, so I can’t tell whether I’ve set the weekend volume the same as the weekday volume. So it’s not ideal.

My wife and I just set up our Arc+Sub in our living room, and One SL’s in each of our our offices. Everything was set up perfectly using my account/email via the Sonos App on my iPhone.  Now my wife would like control on her iPhone so she can manage her office speaker independently.  Can she create her own Sonos email/account and link up to our system at the same time as me?  Or, does she need to use my email/account within the Sonos App on her iPhone?  Thank you!

Greetings’’ Can anyone please tell me that , how many speakers we can connect over Airplay 2 , max I have connected 14 Speakers can we connect beyond that like 25/30 speakers.  And can we make groups on Airplay 2 ?  Please suggest your answer will help mes loving a bigger project form me.  

Please let me know how to “Accept” terms and conditions as button is greyed out so will not work.

When enjoying a song in a playlist, you used to be able to click on the down arrow and see the related album a track came from and then start playing that. This option has been removed in the latest update. WHY?! Seems a mad removal. 👇 

My system is not compatible with S2. The app demands that I upgrade to S2 and won’t let me open S1. How do I open the S1?

Random tracks/artists are not showing up on my Sonos system, so I’m wondering if I’m at/over the library limit. May I submit a diagnostic to find out?

Since we cannot play youtube if we are not premium, i purchase the youtube premium specialy for sonos… Now why i cannot cast directly from youtube premium app like amazon music, spotify, tidal etc…  

My ex boy friend’s security cameras still connect to my sonos and send alerts all the time. “Someone devoted one XXX Street side of the house”how can I remove his security cameras and stop these annoying alerts please?

Hi all,It has been a while since the Ipad Air 5 has been released and it is still not supported by trueplay. Do we know when the Air 5 will be added?Sorry if this has been asked before, I did try to look for it but I couldn't find anything.Kind regards,Laurens

Dear, I try to contact the customer support without any ansmwer since several month.I had a good opinion about the sonos but now I’m ready to says that the customer support be a casper!I really disappointed because since I use the windows application to control my sonos I have problems… Appication don’t fucntion properly. I reinstall many times without success to increase the start of the application…Now, since the last windows update the application doeasn’t work anymore even if I reinstall the application. I have a message: dcomp.dll error!!!If someone have a solution. Every idea of someone will be best than sonos customer services.Thank you in advance

Hi, folks. I have a few Sonos devices and have overall been very happy with the system. But I do find one bug/limitation extremely annoying. It seems like if you have “too many” files in a local music library, Sonos just can’t cope with it, and shows “No selections are available” any time you try to use it. You have to delete some files to make your library usable again.I don’t use streaming services. I only play my own music, that I own. It’s pretty ridiculous that I have to delete parts of my library or move them to places where Sonos can’t see them (and so I can’t play them on Sonos!), just because Sonos can’t write proper database code or something. I've seen discussions of this problem before, for years, and always assumed this would get fixed with a regular update because it’s such a ridiculous limitation. But I’m starting to lose patience (and would like to be able to buy more music!)My library isn’t even *that* huge, anyway. I’m sure some folks have more music than me. I seem t

Sonos app seems to be draining a lot of battery while my iPad is idling. It says 2 min on screen but 23h 19m background. Weird thing is I disabled the background app refresh for Sonos specifically.this has both happened while the iPad was at home at same Wi-Fi as Sonos and away on another Wi-Fi. I have submitted a diagnostic at number 412593457. I need my Sonos app to not kill the battery while idling. 

I have the Arc w/ 2 gen 3 subs and 2 One SL’s and a Beam in another room. I don’t have access to an Apple product for Trueplay anymore and wanted to know what is the best Apple device to buy for Trueplay? Thank you. 

I have been using my Sonos products with S1 Controller as I have a Play 5 that isn’t compatible with S2 app so I cannot migrate. The Play 5 is a perfectly good speaker, working fine, and I don’t see why I should pay to replace something that is working fine. All good for months and months.Today I try to start the S1 app and I get the attached, which I cannot dismiss other than close. I can no longer play any Sonos device. What have you done Sonos to the S1 controller app, and how can I resume using my system as it was yesterday. 

Is there a way to set up a master favorites list in the Sonos app?  Or if this already exists, can you tell me how to access it or which feature it is?Right now, my favorites come from multiple sources … youtube mixes … sirius radio stations … and playlists from Apple Music.  I often see these listed together in ‘recently played’, but they can drop off there if I play other things and don’t come back for a while.What I’d like to do is be able to pin certain items to a master list that only changes if I change it.  Any help appreciated and cheers!