Controllers & Music Services

Apparently with this new failed update came with play.sonos.com.  I do not consent to my devices being remotely accessible.  Sonos doesn't even support 2FA.  Why on earth would I want them remotely accessible across the whole internet?  WTF.

Hi all Initial thoughts on the new play.sonos.com. Good concept, I love the idea of having a web app that I can control from any browser. I used slimserver for 20 years and was used to doing this in a browser anyway. But it’s sooooooo slow. Really slow to navigate and to actually do anything, and you have to refresh the page to see what’s actually playing based on what you’ve chosen on other devices.I uninstalled the Windows app last week. Today I reinstalled it.Just my 2p.  Jim

S2 app updated and now can not get anything on Global Player. I have tried removing the Global Player and reloading signed in to Global still no change. Removed the Sonos app and reloaded nothing. Tried restating the system, router , iphone still nothing. Please can you tell me how I can resolve this as the new app does seem to have limited tools in settings. The only thing that has changed is the update to the S2 app ever thing worked correctly before the change.

I use the audible UK library.   This is accessible using the old S2 app.  Using the new Web app, this defaults to Audible.com and my library is no longer available.😝 Best descriptor for this catastrophic update: car crash, dumpster fire, piss up in a brewery.  You choose!   

As is evidenced by all of the posts here, the new App is not fit for purpose. This means that we, the users, need a plan of action to deliver all of the functionality we need. We need this in hours/days not weeks/months.The obvious solution is to backout the New App and redeliver the previous one.Please can someone from Sonos explain why this has not happened already?   

Where is the alarm?

I now have the new app  i quire like the interface and it is not "laggy". Ideally So os should have waited until sleep timer, alarms and music library index were properly integrated. Puzzling to understand their thinking - bad PR is Bad PR. I have one music service not working but I do believe this is a step forward.

I use an iPad for controlling my digital music. I would like to revert back to the previous S2 version for the time being.

How dare you call this an update.  Don’t you people ever check anything before you roll it out.Most of my playlists have disappeared. Navigating is 100% more difficult.I want my old version back otherwise ALL my costly Sonos gear is going straight in the small electrical recycling bin at the local tip - because that’s pretty much all it is worth now.You treat customers with contempt.

Despite my best efforts, the Sonos App has updated (WTF!). It's pretty awful.... Lots of missing or half-arsed features (eg. Playlists - you can only play from track 1 on to end - no way to reorder). It's sluggish with creaky sliding/Pop-up panels.   Aesthetically, it's gaudily awful with a mix of hard and overblown round edges. It's 'horrible. The sliding tiles induce a feeling of nausea after a while. Horizontal lists are edged with a strange mist-like effect - quite bizarre!Compared to other modern app interfaces, such as BLUOS, Roon, etc it has a long way to go. What a relief to return to the pure Material interface (a sort of modern Bauhaus of app design) of LMS. 

Please can someone tell me what I’m doing wrong because even though I believe I’ve turned off auto updates, both my iPad Pro and now one of my Android phones have been infected with this mess of a new version.I turned off auto updates in the app and also unchecked the option to allow auto update in the google playstore but this morning I now find that my main Android phone has this new version.I daren’t turn on the other phones in case they auto update and I’m left with a system that is totally unfit for purpose for my needs.

OMG!! What have you done Sonos. This new update is horrendous. Heads must roll and the old features reinstalled. The Sonos system is almost unusable. Awful.

Hardware approx 10 years old, running the S2 OS. The old app works absolutely fine but the “new Improved” app on either the iphone or iPad refuses to recognise any of them. Luckily my better half has not updated this awful app on her devices or she’d be marching straight to Sonos HQ. For now, having to control every speaker in the household via her device(s) or via a Windows laptop. Sonos should get the team that tested this application to issue a grovelling apology to everyone affected and sort this one out asap.

Have a few playlists that have more than 100 songs. in the new app when I recall those it seems only 100 are displayed. is this an error?

The new app shows my named groups, but I don’t see any place to add or remove them? Plus as the Desktop apps have never supported them, that’s not a work-around either.

Hello!It’s nice with a new face on the app. Good work!But one thing I’ve noticed is that when you change the volume, it no longer show the “amount” of volume. The numbers are gone. Why?We use that a lot to set the volume on the system in different rooms. We hope it’s just something you missed, and that you will add later? Or is it a setting somewhere in the app?

I can't believe I just received this email from Sonos 😱  

Catastrophe !!!!HonteComment ce naufrage est-il possible pour Sonos ? C'est très inquiétant pour ses clientsQue Sonos remette vite l'ancienne version a disposition. Cela ne dispense pas d'explications et d'excuses de la part de Sonos Moderator edit:Google Translate- Disaster !!!!ShameHow is this sinking possible for Sonos? This is very worrying for its customersSonos should quickly make the old version available. This does not excuse explanations and excuses from Sonos

Just a quick, probably stupid question. We do have a Sirius account associated with the cars. However, my question is, how do we get the various services provided on our system, is it all through Sonos and the internet or is it somehow related to our subscriptions?We just don’t want to be paying “double” for services. So far, other than the installation of our Sonos system, I don’t pay anything. So not sure how this all works. Rick

Lost my radio stations and the app sucks like f* hell!how can I downgrade??

I just read an article at ZDNet which says that desktop apps are going away and there will only be the web app on desktops in future, with device config only possible in the mobile apps. That seems really bad news for local library support. The article seems so deferential to Sonos that I guess it is basically an op-ed.

My Bandcamp subscription to Peter Gabriel just dropped two more tracks onto the “Lunatics in the Big Room” bootleg he issued us. I can get the album up in the web player, but there is no way to play an individual track - all I can do is play the whole album and then skip the tracks I have already heard. What am I missing? The tracks look clickable, but clicking them does nothing, and the dot-menu is greyed out.  

My Sonos system is now 10 years old and i purchased a NAS drive to store my music collection on and to use with my Sonos system. I am now having problems accessing my NAS drive using my laptop running windows 11 which i have resolved by changing the SMB settings but it creates potential security issues. Also my NAS drive will not last forever and this is an example of it becoming unsupported and obsolete. So i either need to buy a new NAS drive or move all my music and files over to Cloud storage subscription such as my Google drive or MS365. I have considered using Spotify but it is too much each month for the amont i would use it plus i have already purchased a lifetime of music and have it stored on my NAS drive. My questions are;Do Cloud storage subscriptions work well with Sonos or do you experience drop outs and failures? What new NAS drives would the community recommend? Does anybody use Plex media server as this was recommended by Sonos support?

The new app seems to no longer have an associated widget for home screen. This is a significant drop in functionality that is now missing. Anyone else calling for return of the widget?  Not to mention loss of some content services that I previously enjoyed 

I am new to Spotify but not to Sonos. When setting up Spotify I selected a bunch of artists as artists I liked.  On the Spotify web player I can bring up a list of all of my favorite artists to play, review discography, etc. That is all under ‘Your Library’. On Sonos (both on the Sonos 2 app and the android app), I can’t find the list of artists anywhere, and under ‘Your Library” it says No Selections Are Available. How can I find the music? (For what it’s worth I can use voice controls on my Sonos Move to play through Spotify).