Controllers & Music Services

Yesterday, my daughter set up an alarm with a music playlist for the speaker in her room, to play on weekdays. But both this morning (a Saturday) and this evening the speaker started playing an alarm (the chimes).It’s a Saturday (not a day for which her alarm was set), and it played at 7am and 9.45pm, not the time for which her weekday alarm was set. This makes no sense. How did the alarm get there? I obviously deleted them immediatly. But we don’t want this issue to come back.

We are writing summer 2019 and still Sonos only supports SMB version 1 for the Music Library share. This is not acceptable. A file share running SMB1 is extremely vulnerable to all the variants of cryptolocker virus that exists today. File share servers (NAS, Windows, Apple OS) can only support one version of SMB - so you cannot from the same box have one file share (for Sonos) using SMB1 and the other file shares using SMB2 or SMB3. This way Sonos puts each and every file share at serious risc - just because they don’t update their file share protocol to comply with this century. And for the record - the “solution” through PLEX is not a solution. Unstable at best.

Has anyone installed this yet?

Before I start, I like Sonos a lot - I’ve been using it for more than 15 years and have (too) many speakers, but I’m frustrated with the Controller. Given that Sonos is premium brand and has a price point to match, who thinks the Controller is inadequate and unintuitive, to the point of being, quite frankly, pants, and needs an overhaul? A few examples:Clunky - no buttons - akin to ‘favorites’ or ‘presets’ (on-screen short cut buttons like today’s cell/mobile phones or Hi-fi systems) - to have to search each time you want to play something is time consuming, and ridiculous  No customisation allowed, for example, your own colour scheme/skin, etc.  No customisable sleep timer - one of the oldest complaints and one of the simplest things to have in an app!  Not to forget and bit too ‘buggy’ - e.g. random volume/mute loss of functionality when speakers are part of a group Ads!?I’ll stop there but please share your thoughts, and the pain, on the Sonos Controller/Interface/GUISonos CEO Patri

Hello!I have several Sonos Play:1, some in single mode, some in stereo mode, and some in 5.1 mode with Playbar and Sub. All the devices are connected through Wi-Fi.Some rooms are missing and some stereo configuration are broken in the Android app 14.18; macOS and iPadOS controllers are working, so I think the issue is related to the Android app only. I have already cleaned the cache, deleted all app data and reinstalled the app from the store.Any hint, please?Thanks,Alessandro

I see this feature request, or similar ones, have already been asked for. But the problem still persists. Currently, in order to get TruePlay, you must restore to an iPhone/iPad, so those users having Android are simply ignored (no, borrowing it from neighbours or friends is not a serious option).However, many Sonos devices have mics nowadays: Sonos Roam, One, Move, etc. Why not use that to perform TruePlay calibration of other Sonos devices? This could even improve your sales figures. For example, I’d rather buy a Sonos Roam for my existing ecosystem than an old iPhone via eBay.Are you considering to implement such a thing? If not, please consider. 😉

First & foremost Im no techy, so a big bear (or is bare ?) with, please.Have had my Sonos set up for at least 8 years (currently running version 14.18 (is that what I’m ‘sposed to say ?!)I have 4 x original SL’s (none of this Alexa malarkey) and a beam of one form or another.My issue is more about the app which I now run off an ASUS laptop (Zenbook, if it helps)So, two points that have been bugging me forever and frankly should have got off my chest years ago - but only now found the time...1...The app slide bars are so faint...it sometimes is just so difficult to see the the slider when looking at what’s on my Queue….and almost impossible to see the top and bottom up/down arrows.I've tried adjusting the lap top screen settings - to no avail and to be honest this has been the case wiith previous p/s’c I've used anyway, so I dont think this is a hardware issue.   So any answers - has this been addressed before...surely it cant be too difficult and wont affect the cosmetics of the di

Hello,Curious to know, I have a Fluance RT84 turntable connected to a Cambridge Audio Alva Solo Moving Magnet Phono Preamplifier connected to a Sonos Five. It sounds great and I get lots of enjoyment listening to various genres of music. The connection from the preamp to the speaker is RCA to 3.5 using a cheap £8 cable. My question is should I buy a more expensive cable? And will I notice any difference in sound quality if I do?Many Thanks Simon 

Hi allRecently purchased an iPad mini 6 as my old iPad mini 2 no longer supported any new iOS updates.I have made sure the iPad mini 6 has the latest software updates for itself and the Sonos app but it will not complete the Sonos trueplay procedure for my Arc, play 1’s and sub.The room is completely quiet but it won’t get past the first stage of trueplay due to sound interference yet if I use my iPhone XS trueplay is completed with no issues.Anyone have any ideas why this would be the case.Thanks Jason. 

I’d like to be able to utilize the Sonos app more frequently when working with my Plex music library.Currently, the biggest barrier to doing so is the lack of controls for rating songs that are playing.This functionality exists with the Pandora integration via thumbs up/down.Would you please consider adding such a function to your Plex integration?

When in the SiriusXM Favorites view on the Windows 11 Controller (Sources > SiriusXM > Favorites > Channels), the song currently playing on each favorite channel is displayed, however after playing music for a bit, the songs do not update.

Hi I had the dreaded Java Script error and while sonos says that it's your phone or router it's not. Apples 2FA blocks the android platform.  If you use another iPad or iPhone and log in, it logs in no problem.  It's 100% not you. It's CrApple 

After all the bitching about the 14.12 update, myself included I think a thank you is in order for fixing this issue with the 14.18 update. I know a lot of comments are going to be about that this should not have happened in the first place, and I somewhat agree but I have to give credit for the latest update because I think my system sounds better than ever before now. Really balanced and even the surrounds are way more pronounced. You don’t have to agree but this is just my opinion. So Thank you Sonos!

depuis la mise à jour 14.18 en octobre avec windows la commande individuelle  du volume des haut parlleur n’est plus possible ,seulement commande volume du groupe au complet.  merci

Are you kidding me? after spending $1000’s of dollars to make my entire house sync together I now can not link my new with my old? I use to tell everyone that this is the best system ever and now you have just lost the trust of all your customers….. this is the most ridiculous thing I have ever heard of! not supporting your products when they are the most expensive out there is amazing. I hope there is a fix to this and if not shame on you!

Is there any way to arrange your speakers in the app.  I’m assuming I could possibly rename them but I was hoping I could just drag and drop them into a new order. 

Just updated to 14.12 only noticed 2 things Truplay had to be redone for my arc,sub and surrounds not my 5's and sub Also volume level seems lower on the  arc

Hello any HK Sonos fan here? 🙋🏻Any idea on supporting more HK local music service Moov/Joox on Sonos? Is there anyway we can send feedback to the Sonos team?A bit frustrated that some of the most common local music service cannot be found in the app. Though Sonos has amazing sound and user experience. 

With your time with your Sonos setups, what would you like to see Sonos add in future software updates that Sonos currently doesn't offer via software?

Is there a maximum number of times a single song can be repeated? I have a track which I want to loop and play all night. The track is stored on my device (android).Every night I start thr track and set it to repeat loop, it plays for 4 hours or so and then just stops. Same thing happens if I play the track through sound cloud. Does the Sonos app impose a maximum plays limit? 

I am trying to figure out a way to get a Spotify playlist by an artist to show up in the native Sonos app so I don’t have to play it from the Spotify’s app. Absolutely driving me insane. Accidentally did it once but have no idea how I actually did it. I am an Apple Music guy so this is foreign. I have a Spotify free account. Went on the Spotify app and added the playlists to my library. They do not show up anywhere in the Spotify account on my Sonos app. It’s just generic Spotify generated crap. Adding it to Profile does nothing. I can Airplay it to the speakers and then it shows up as Recently Played in Sonos under Spotify. From there I have to add it in as Sonos Favorites and finally have access to it. That is about 4 steps to long. Any way to clean this up would be helpful.

It appears that the recent Sonos update, 13.1, is broken with regards to non-ASCII characters in files when updating the library. I have a job that daily generate 30 playlists, and the format of the name of the playlists is Pnn Artist - Albuim.m3u. They are located on a NAS from Synology that I have had for quite a few years.For instance, there is a file of which the name is P05 - Järngustav - Tiden läker inga sår.m3u. But in the Windows controller, this appears as P05 - Jrngustav - Tiden lker inga sr.m3u. In the Windows controller I see a square with a cross in instead of the å and the ä. Another example is P23 Cicala Mvta - Live at 磔磔- 結成20周年記念.m3u. Here all Kanji characters comes out as question marks. And it is not only matter of prettiness; when I open the list, there is nothing there, and I can’t put it into the queue.This was working without problem until yesterday, until it was broken. It obviously needs to be fixed - and fixed soon! 

Hi I play Spotify on my phone or laptop and stream this to the Sonos Beam (is also connected to hdmi arc connected to my Sony android tv). When I stream from Spotify directly to the Sonos setup everything is ok.But when I play audio from the Sony android tv and play the Android tv app from Spotify it only plays the beam. And not the obeying the Sonos beam + stereo Sonos one group setup.    Also the sound quality is also less on the beam only (android Spotify to Sonos beam).I want to display the current song on my Sony in my house. And Spotify online displays a tiny rectanglewhen I play and manage this from phone or laptop.Any suggestions? 

I have devices in several rooms and control everything from my iPad. If I am listening, for example to music or a podcast, I have full screen display however if I change listening rooms the display invariably drops down to a narrow band at the bottom of my screen which I have to tap to restore full screen display. Although not a great problem, I do find it annoying particularly if I change rooms several times during listening.I contacted Sonos support and was told that this is the way the app is designed to operate!!! I replied simply , “Why as it’s very annoying?” “What is the reason for the app being designed to do this?” The only response I have received since are two customer satisfaction emails! Not very satisfactory to say the least.Anyone else find this frustrating?

There are many occasions where I listen to audio within a tab on my Chrome browser. It would be nice to be able to capture the audio and stream it directly to Sonos. Same with YouTube.