Controllers & Music Services

I have had all kinds of issues with my Sonos. First, it wouldn't find my iTunes music library. Then, not sure how, started finding it. Maybe it was when I shortened my computer name? It worked for a day or so.. Then it started not connecting to my macbook.. I submitted a question, Sonos said try to restart the Wifi. I did that and restarted the Mac and that worked for a day, day and a half. Now it's back to "can't connect to Robs-Macbook pro/music. " Once in a while I get a "1002" message but not consistently. I restarted the WiFi and my computer again and that fixed NOTHING this time.. I have done the Firewall procedures. The controller will let me add music into the que but will not allow me to play it. That's when I get the "cannot connect.." error message after a short time of (not sure what the technical name for it is..not pinwheel but..) the little thing that spins, looks spikey, basically saying it's thinking.. get one of those those on top right of controller as well as somet

Hi There, Newbie Alert !! I have an Amazon Echo and a Synology NAS running PLEX which stores all my media, I am able to control PLEX from the Echo. My question is will PLEX be able to play direct to the Sonos with out having to have Laptops or tablets open and running ? Thanks in advance

I deleted my Spotify account from the Sonos app in order to add a new Spotify account (I couldn't find an easy way to change the account). But now Spotify doesn't appear as a choice under "Add Music Service". I can't find Spotify under any of my controllers, PC, other phones, etc. System Diagnostics number 7369575.

I was instructed to update my Sonos desktop controller software on my laptop running Windows XP. However, following the download I was told that my OS did not support the Sonos desktop. Is it correct that XP is not supported? Thanks. Andy

Hi all, I know from @Chris that you can lock an iOS device to just one app but would like to do this on the Samsung Galaxy Tab 3 Lite. If you can how do you do it and if not can I make a android widget that just displays the sonos app. I got the Samsung Galaxy Tab 3 Lite to solely use as a family controller.

Sonos app does not recognise podcasts downloaded on my android phone (kitkat), I've tried downloading both recommended apps Beyondpod and Pocketcasts neither work! I've also tried moving files to podcasts folder in the root . What happening sonos? This worked perfectly on my previous iphone

I have my music in ITunes on a Mac Mini. This used to work ok until 12 months ago when Sonos coul not find the music library. I have tried adding the music folder again but get the same message "Unable to add the shared folder to your Music Library (900). I am able to play online radio overmy Sonos system and play music from other devices eg from a smartphone with Sonos controller installed. I have checked my Ststem Preference > File Sharing and added the Music folder and Itunes Music folder to Shared Folders but this has not resolved the issue. Any suggestions welcome?

My Sonos system sometimes plays all the songs on an individual playlist without a hitch but there are times when it starts a song and never finishes it before going onto the next then the next song will play through fine and the it starts short cutting songs again. It's very annoying ! What is up with that?

Hi all, new poster on here. I've just bought an Echo dot so I'm playing around with it like a mad man. However, I can't listen to the radio through the Sonos speaker I have. I can play Spotify playlists, turn it on and off, I've downloaded the Yonomi app and have added it to my skills. Can someone give me a step by step method of how to listen to the radio through my Sonos? Thanks in advance.

Hi, I have a Cr100 that I'm trying to add to my system and it won't connect to my system. I have a bridge directly attached to my router, with a Play 5, ZP90 and a Ipod dock using the sonos wireless system. Can anyone offer some help with this please? Many thanks Mike

Hi. I really like Sonos and Sonos App...but I wonder why all we users, do not have an updated volume showed in numbers or (volume bars) Example: My daughter have a speaker upstairs.(Play 1) If she wants some music upstairs in her room, controlled from an iphone downstairs. How Do You know what volume level to play with? Do i really need to walk to every room, to hear each volume level??? My home has levelmeters showed on: Philips Hue lights have % Light volume Apple products have volume bars and battery % Samsung TV's with number volume ...and I can see how fast my car are going:)🆒 , and also the volume on the car radio? ...Can You control that little dot in sonos app. with your much larger finger?:) How can You control the music volume in the bathroom, when You have guests, without going into the room??? ------ QUESTION: Would You like to have the next Sonos App. Updated with volume levelmeter? Bars/Numbers ------ Kind regards Morten Wickstrøm, Denmark

Hi - We have a nexus 7 running the sonos controller (version 3.8.3 build 19459140). Everything looks pretty good except i cannot "share track with facebook". I can share with google/gmail/google+ no problem! please help thanks

I'm really struggling to see a lot of the buttons on the PC controller window. It's almost impossible to read any of the grey-on-black. I have no idea where the volume is because I can only just see the slider but not the bar. It is difficult to see most of the other buttons too because they are grey on black. Where are the accessibility settings please? I have normal vision (tested recently, no problems with anything else) and I have tried looking at my screen from various angles and tried other screens/computers (other programs are fine) so it's Sonos. This website is bad too - I can hardly see the 'find a store' or the 'sign in' on the top bar. This makes me feel like I am disabled! How on earth do partially sighted people manage with Sonos if it's nearly impossible for me? Please help. How do I choose a better more visible setting?

I'm trying to figure out how I can shuffle my entire music library located on my Nas? I've been looking at this, and so far it only looks like I can shuffle an album at a time, but would really prefer to shuffle everything.

Never had this issue until iOS update 10.3.1 on iPad Air . But still plays perfect from my iPhone 7 on iOS 10.2.1. Controller software is 7.2

Why can't voice memos be played via Sonos?

A week or so ago my Sonos Favorites disappeared and I am unable to add anything. Can anyone suggest what I can do to troubleshoot this? I have the Android app and a Play:1.

The iPhone volume buttons used to work with the ios app but now don't seem to be working? Anyone else having this issue?

I'd like the Apple Music app to work like the Spotify app, contoling the rooms an music level from the Apple Music?... Any idea if that's in the pipeline... 😉

I never really had this problem. I like using the Google music app over the Sonos app. I think after the update, this started happening where I can play Google music through Sonos app, but once I cast to the Sonos it will skip and not play I've cleared cache, data and resigned in from the Google music app and still having issues casting to Sonos from the Google music app. Need help

sonos on my iMac appears to have stopped my computer/screen sleep & screen saver functions i.e. the display is permanently on. I've tried all the usual system preference options. Any ideas on how to switch the sleep function back on?

Is there any possibility of having a 'custom' option for duration times associated with Alarms and Sleep Timer?

I'm not referring to the capabilities of casting from Play Music, I'm referring to being able to cast from ANY application that supports casting in general. This would also allow pairing of Google Cast devices with Sonos devices, and open up the ecosystem for Sonos to many more apps and services. In addition, the hardware already exists, as the setup process is identical to non-Sonos devices. This would be a huge boon to me, as I'm an all-out Google person and will be switching to Google Cast devices if support isn't added.

Our two young girls (6 and 😎 love using Sonos, but I'm concerned as to what they have access to, in terms of content, and also settings. It's also quite easy to get lost. We have Sonos through the house, except their bedrooms, for obvious reasons. I think Sonos should consider developing a child friendly app that has certain permissions (for example can only play music from a local NAS, or stream music from Spotify that is child related). Alternatively, and probably easier to develop, a permissioned adult could create fix/locked playlist/s that the Kids App could access and play from, but nothing else. Limits on volume levels would also be a handy feature!

I have the Harmony Ultimate remote that I'm using with my Sonos Playbase which for the most-part works really great! The issue I'm having is when the TV is first turned on there is a delay of several minutes before the volume becomes controllable with the Harmony remote. I've checked and rechecked my connections several times and still have the issue when the TV is first turned on. I get TV sound immediately, but I don't get control of the volume or mute for several minutes. Any ideas? Thanks in advance for any information you can pass along.