Cr100 wont connect

I've submitted a diagnostic code if that helps: 6383219

It generally seems to be necessary for Sonos Support to assist with getting these things added to a system. I think you will have to give them a call. You are aware that the CR100 no longer has full functionality?

Hi John,

Thanks for the reply. I'll send them a ticket.

What's been dropped from the controller? I'm assuming you can still use basic functions...?

Mike

Hi John,

Thanks for the reply. I'll send them a ticket.

What's been dropped from the controller? I'm assuming you can still use basic functions...?

Mike

Hi Mike,

The CR100 will have limited functionality but should still work for basic controls. In order to get your CR100 connected you'll need to work with our phone team. I've created a support case for you: 160725-001767. Please give us a call and reference that number. You can find our phone number here.

Hi John,

Jumping in with my tuppence worth and hoping you got your controller connected. I'm about to call with same issue.

The CR 100 is still my go to controller and I haven't found it lacks anything I need so far. Can select sources and rooms etc, control volumes and play / pause and shows what's playing etc etc. Saves grabbing a phone, entering code, going to app, then doing whatever needs done.

There that feels better.

Is there a trick to this? I had a sonos system for many years and I recently moved. When I set up my sonos in the new house, I did set it up as a brand new system since I had added new equipment that I set up first.

I also love the cr100s as we all use them or the sonos alarm function and quick volume pauses. When all you want to do is snooze, picking up the phone, dealing with the security login my work forces on my portable devices, launching app, and then hitting a button is far inferior to the cr100.

I tried to add my cr100s and when I donthe standard mute/volume up on a unit, the controller still cannot find it. What is the trick to add cr100s?

Is there a trick to this? I had a sonos system for many years and I recently moved. When I set up my sonos in the new house, I did set it up as a brand new system since I had added new equipment that I set up first.

I also love the cr100s as we all use them or the sonos alarm function and quick volume pauses. When all you want to do is snooze, picking up the phone, dealing with the security login my work forces on my portable devices, launching app, and then hitting a button is far inferior to the cr100.

I tried to add my cr100s and when I donthe standard mute/volume up on a unit, the controller still cannot find it. What is the trick to add cr100s?

Hi clemenke,

In order to get your CR100s connected to a fresh system you'll need to work with our phone team. Once they're able to patch the CR100s you won't need the patch again unless you reset your Sonos system. Please send in a diagnostic report from your system and reply here with the confirmation number. I'll create a support ticket for you and help get you in contact with our phone team.

Sorry this took so long, I read a had to hardwire the system as well, and I finally hit around to doing that.

I just ran the diagnostics, my confirmation number is 6879794.

Thank you

Is there a trick to this? I had a sonos system for many years and I recently moved. When I set up my sonos in the new house, I did set it up as a brand new system since I had added new equipment that I set up first.

I also love the cr100s as we all use them or the sonos alarm function and quick volume pauses. When all you want to do is snooze, picking up the phone, dealing with the security login my work forces on my portable devices, launching app, and then hitting a button is far inferior to the cr100.

I tried to add my cr100s and when I donthe standard mute/volume up on a unit, the controller still cannot find it. What is the trick to add cr100s?

Hi clemenke,

In order to get your CR100s connected to a fresh system you'll need to work with our phone team. Once they're able to patch the CR100s you won't need the patch again unless you reset your Sonos system. Please send in a diagnostic report from your system and reply here with the confirmation number. I'll create a support ticket for you and help get you in contact with our phone team.


Sorry this took so long, I read a had to hardwire the system as well, and I finally hit around to doing that.

I just ran the diagnostics, my confirmation number is 6879794.

Thank you

Is there a trick to this? I had a sonos system for many years and I recently moved. When I set up my sonos in the new house, I did set it up as a brand new system since I had added new equipment that I set up first.

I also love the cr100s as we all use them or the sonos alarm function and quick volume pauses. When all you want to do is snooze, picking up the phone, dealing with the security login my work forces on my portable devices, launching app, and then hitting a button is far inferior to the cr100.

I tried to add my cr100s and when I donthe standard mute/volume up on a unit, the controller still cannot find it. What is the trick to add cr100s?

Hi clemenke,

In order to get your CR100s connected to a fresh system you'll need to work with our phone team. Once they're able to patch the CR100s you won't need the patch again unless you reset your Sonos system. Please send in a diagnostic report from your system and reply here with the confirmation number. I'll create a support ticket for you and help get you in contact with our phone team.


Sorry this took so long, I read a had to hardwire the system as well, and I finally hit around to doing that.

I just ran the diagnostics, my confirmation number is 6879794.

Thank you

Hi clemenke,

I've created a support ticket for you: 161219-003367. Please give us a call and reference that number, we'll get you up and running. Our phone number and hours can be found here.