Cr100 wont connect

Hi Guys, I have the same issue with CR100's not connecting. My Diag info confirmation number is 7216599. Thanks Rick

Hi Guys, I have the same issue with CR100's not connecting. My Diag info confirmation number is 7216599. Thanks Rick

Hi rhsc,

Your Sonos component's wireless antennas are jammed with interference. They're all wired via ethernet but the CR100 needs a wireless signal to connect. Can you try changing the wireless channel?

It may also help to look around your Sonos units for any third party electronics that could be causing interference. Try moving any such device away from your Sonos units and see if that helps.

Hi Jeff, Thanks for the quick response.

Wireless interference was easy to find as i had the units in the office, along with laptops,printers etc while trying to set them up. I changed the wireless channel & moved them around the house. This rectified 2 of the 3 controllers and they now connect fine.

The 3rd controller still won't connect. When I try to link it, the display shows "connecting" as soon as I push the buttons on the connect amp but then displays a message "This controller was unable to connect" . Do you have any other recommendations ?

Thanks

Rick

Hi Jeff, Thanks for the quick response.

Wireless interference was easy to find as i had the units in the office, along with laptops,printers etc while trying to set them up. I changed the wireless channel & moved them around the house. This rectified 2 of the 3 controllers and they now connect fine.

The 3rd controller still won't connect. When I try to link it, the display shows "connecting" as soon as I push the buttons on the connect amp but then displays a message "This controller was unable to connect" . Do you have any other recommendations ?

Thanks

Rick

Has the third controller been connected to your system before?

It may help to reset it by holding down the top left and top right buttons for a few seconds.

Hi Jeff, The 3rd controller has not been connected to the network. It was a recent purchase. Resetting the unit using the steps above didn't fix the connection issues. Regards Rick

Hi Jeff, The 3rd controller has not been connected to the network. It was a recent purchase. Resetting the unit using the steps above didn't fix the connection issues. Regards Rick

In order to get the CR100 connected to your network you'll need to work with our phone team so they can properly patch the unit. Please call us up and reference case number: 170324-002626, Our phone number and hours can be found here.

Is there an Australian based support number? Thanks Like others here I have moved and just reconnected my Sonos network only to find the CR100 controllers won't connect.

Hi Fatboydave

Welcome to the Community!

You can call our Australian support number on the details below :

Australia: 1800 680 234

New Zealand: (06) 833 6925

Monday to Sunday 9am to 5pm AET

Many thanks

So, here's what I did on 5/2/17, and it seemed to work: (1) I set up my new system wirelessly (non-boost, and no hard-wired router connection), using the app on my PC. Trying to connect the CR100 did not work in this configuration. Then (2) I plugged in a hardwire connection to my router from one of my boxes and waited a minute. I think this automatically converts the system to a boost system. Then I reset the CR100, and asked it to connect, and it did.