Controllers & Music Services

I’ve requested this of Sonos but I always get the standard reply we’ll look into this. Suppose it’ll ever happen?

I just updated the SONOS V2 app to V14.0 Build 67125130 on an iPhone 8 and iPhone 8 Plus and they both will randomly not show the playlist that have been previously created. If we force close the SONOS V2 app then it will some time show the playlist. Both iPhones have been updated to iOS 15.3 and have been rebooted numerous times. All music has been ripped to the FLAC format and is stored on a SYNOLOGY DS1821+ NAS running the latest DSM 7.x operating system.   

If you select an album the music that plays is not the album of choice and album contents (songs) not shown

Sonos released another minor patch 14.19.1. No details are provided yet.  Has anyone updated? Any feedback?

I Sonos planning to fix this or is my Play 5 now junk?

Dear Sonos, You make great speakers, but your app sucks. It doesn’t just suck, it sucks a**. I have loads of gadgets and apps to control them: routers, switches, smart home devices, smart speakers, etc. But never have I seen such a poorly designed app and associated hardware integration. I don’t even know where to start. Installation, adding devices, removing devices, adding services, vanishing speakers, vanishing services, things magically appearing after being absent for days. Honestly, just start from scratch and give us a world class app to go with your world class speakers. It’s not gonna be easy, but it will be worth it in the end. Thanks.  Moderator Note: Modified in accordance with the Community Code of Conduct.

I am currently trialing Tidal Hifi and playing it on a stereo pair of Sonos Ones.The Tidal App on my Android phone lets me stream to Sonos and I have the streaming quality set to the highest available. I can also use the Sonos app to select Tidal music. What I would like to know is whether there is a difference in the music quality using one or the other. I find the Tidal app better to use.Thanks in advance for any of your insights.Andrew 

sick to the back teeth with Sonos messing around with updates think of selling up and trying someone els, one week it sounds ok the next it sounds terrible

I accessed Spotify premium through my Sonos app and created an extensive Sonos playlist. While I can easily access my Sonos/Spotify playlist while running my Sonos app at home, there is no way to see/access my playlist solely through Spotify while I am away from home. Since I can access Spotify through Sonos, and visa versa, while on my home network, I should be able to access my playlist through Spotify while away from my home network. Per Sonos support, there is no way to do this. Does anyone know how to access a Sonos playlist, created through Spotify, using the Spotify app when I am away from my Sonos system?

I’m a brand new Port user coming over from the Squeezebox/Logitech Media Server world after 10 years. I’m aware of others that maintain their own digital music collection locally saying that Sonos seems to be abandoning that market segment, but is the S2 controller really that limited that it can’t see the ARTISTSORT tags in my extensive FLAC library and sort by last name instead of first name? Also apparently I can’t set it to NOT show artist names associated with songs in compilations so my Artists list isn’t so cluttered? I knew I’d be trading off some customization options by moving to Sonos and I’m glad not to have to spend so much time tinkering with my SB Touch just to get it to work with my network, but I thought there’d be some flexibility for displaying my music the way I want it to. The Music Library options in the S2 app for iOS (Settings > System > Music Library) are ridiculous! What do others do? Are there 3rd party apps that work well with lossless libraries? Any s

I use Sonos on Android and want to play music from my device.Please add a feature to allow the Sonos App to scan specific on-device folders rather than default to only the “Music” folder.Use case: Amazon Prime Music no longer allows playing specific songs. As a workaround, I purchased and downloaded music to my device. The Amazon download folder is “Android\device\com.amazon.mp3\files\Music\Purchased” but Sonos only scans the “Music” folder and doesn’t recognize the downloaded music.If I could specify on-device folders to scan, it would solve this issue. This solution seems universal as it would allow playback for all downloaded songs from any streaming service.Thanks for your consideration.

Hey all,I’ve had a Sonos system for 7 years and this is the first time I’ve had this issue over the last week or so.Whenever I search under Artists, the top default result is Sonos Radio showing 1-3 genre station recommendations, followed by my streaming services with artist results if I scroll down below. Using both Apple and Spotify. Ideally I don’t want genre station recommendations listed first, I’m searching for an artist specifically to listen to which has always worked fine in the past.I’ve updated and re-installed my app, re-authorized, removed and re-added my streaming services, which puts them back at the top of my search result for the first search I perform, and then defaults back to Sonos Radio results again under the Artists tab.When I reached out to support I was told, “It’s a system feature, that’s how it is” but have never had to experience this feature before. Anyone have any insight?

L’arrêt du service peut interrompre les notifications..

Hi I have just picked up my first Sonos one. I intend to build on them in the future.I thought I was logged on it but now realise I’m not fully I don’t think. I’ve entered my email and password etc but this unit was used in the shop so sometimes asks for a password with a different email I don’t know. how do I change it to mine 

I have a Sonos mixed estate one and two every time there is a change upgrade or even a change to terms and conditions my Sonos one kit stops working requiring a lengthy and helpful call to their helpdesk it takes a long time to sort this out every time please can the tech team sort something out as soon as possible thank you? 

Why Amazon music it's not enable in Sonos for colombia if the service it's available in this country ?

Is there a way to download a listing of my music library which identifies which resource (e.g., NAS drive, PC folder, etc) is associated with a song?

On my iPad, using latest version of Sonos 14.18.1 controller, when I want to adjust the volume and touch the volume button, all grouped speakers diminished their output by 2-3 increments before I apply a change. This is a strange and weird behaviour never noticed before. Other’s get this same behaviour? 

Hi, I have just acquired a gen 1 beam for my tv. I have a pair of play 1s that I use as a stereo pair in another room.  I don't want or need surround with the beam 90% of the time, what is the simplest solution to enable a quick switch.  I am happy enough to just have them true played for one location then turn off the trueplay option in the other room but am not sure if this is wiped when changing from surround mode to stereo music?The system is on S1 as I have an old zp90 that I still use but would change to S2 if it offered some advantage. Thanks in advance.  John.

Sonos confirms that the 5.1 issue that came in 14.12 is still present in the 14.18 update. 

Hello,I have a CD transport connected via the Sonos optical-to-HDM adapter to the HDMI input on my Sonos Amp. This works great (and allows me to control the Amp volume with the CD transport’s remote control) but it’s odd to see this input called ‘TV’ in the Sonos app. I understand this is the primary intended use case for the HDMI input but I can’t be the only person using the optical-to-HDMI connection to get a digital audio input into the Amp. Please Sonos: Could we have an option to rename the HDMI input to a custom name in the app, like you can with the RCA input?

As stated, I'm just trying to add the Google assistant to my Sonos arc. When I'm in the app, it has me sign in, then redirects to Google home. Cool. Google home wants me to sign in to Sonos. Ok? It redirects me to the website. I log in and the Sonos website says the Sonos app needs to update with 2 buttons. Go to Sonos App or I've fixed the problem. The first option does what it says, the Sonos app comes back up but it's currently trying to link with Google. I can try again or cancel. If I try again, please start reading this paragraph again. If I cancel, I can go check for updates. Checking both the devices individually and the system itself says there's no updates available and the versions appear to be the latest version. Back to where the Sonos website tells me I need to update, if I choose I've fixed the problem, it just refreshes the page. So. That's where I'm stuck.Everything else works fine, I can stream music via the app itself, I can use Bluetooth, I can use the HDMI with my

Has anyone updated yet any idea what it does?

There are a couple of old topics relating to this issue with several hundred views and no solution. I am sharing my fix for it. In the tags on the files, I replaced the space after the word The with a unicode non breaking space.  This has done the trick for me.  It makes the index show the band under T and all the search functions still work as you would expect.  Changing the tags in MP3Tag is fairly quick if you have the files set up by artist.  Just select the artist folder and change all the Artist and Album Artist tags to replace the regular space with the no-break space.  After the changes are made run the Update Music Library Now function.The unicode no-break space is created in notepad by holding down the alt key and typing 0160.  When the alt key is released the no-break space is created.

I can successfully connect to my Sonos system from my iPhone via Spotify but when I try to connect the phone’s current general audio output via AirPlay to Sonos, I get an AirPlay error “Unable to connect” with no other details. This has only started happening recently. I have tried all of the obvious things such as power cycling the speakers, modem, router and iPhone but this has not resolved the issue.