Controllers & Music Services

I have an array of S1 compatable speakers and amps. I just purchased a Move speaker (not the Move2) as you can convert it to be compatable with ios S1 app. The problem is the option to downgrade within the app seems to be unavailable at the moment. How can i downgrade the move speaker?I have tried setting up the speaker in S2 thinking i might be able to downgrade it there and then delete the app and seach for the speaker but can’t find the function in the S2 app either.Any help of advice greatly apprciated.

Sonos, did you fire your UX Designer on your most recent update.  It is a horrible.  I’m not sure it even works.  Still trying to get my system working. It’s difficult or impossible to play the same music on all speakers. 

My system has worked fine since the upgrade but this morning I’m unable to connect via the App or manually.I deleted the App and reinstalled but still doesn’t connect, no support available till Monday. 

I have some audio tracks that I made for a project I’m working on and I want to hear them on my Sonos system. I know that the tracks are fine because I can put them in “Local Files” on Spotify on my iPhone and then play them in my car. But no matter how I export the audio files, the Spotify speaker icon shows my Sonos speakers grayed out with the message “Can’t play this track”. It would be extremely helpful if it actually explained *why* it can’t play the track, but it doesn’t do that. So, what does this message mean and how can I bounce my tracks from Logic Pro so that they will play on my Sonos system? Thanks!Best,Jon

All is n the title. Thanks in advance.

Is there a EULA to cover the change in the way the New App manages and exposes our speakers to the Cloud and Internet?I have not knowingly agreed to a EULA that allows my speakers to:Be managed from the Cloud  Be accessible from the InternetTo the best of my knowledge what I have agreed to is that:My speakers will communicate with the Cloud for essential maintenance tasks like registration and updates Be accessible by me on my private WiFi.This paradigm shift in the way that our speaker and data is accessed should have been clearly communicated and agreed before the New App was installed. 

The S2 update is one of the worst music control systems I have ever used! Please make the last version myself and over 200 of my Sonos clients loved and enjoyed available again!!! Thanks Please stop sucking!Thanks

How do I fix this?

I am sorry if this has been raised elsewhere, but prior to the release of version 80 of the Sonos app I was very pleased and happy with my system as it worked very reliably and was a welcome upgrade to my previous Libra tone.However, since the release of version 80 of this app many features have disappeared but most importantly, my Sonos move 2 is often apparently offline even when it is continuing to play streamed music, and when trying many functions I often get the message an error something went wrong, but when trying a few seconds later the error goes away. An excellent system has been turned into an absolute waste of time money and space!All of my absent my systems are up to date and my internet connection is provided by Virgin Media and my whole system is managed and controlled by a comprehensive and fully managed Ubiquiti UniFi. 

Not going to re-hash the omni-shambles the recent app updates has been but we’ve been re-assured that we can keep searching Music Library on desktop controller. Well yesterday I could search my NAS stored Music Library and today Music Library as a source has disappeared. I am seeing an update Now option. Really Sonos? Why would I do that? Music Library disappearing from Desktop controller has been a long established bug but always has re-appeared if I close and re-open program on Mac. Not now. What else will break if I update controller on Mac? Also Mac updates haven’t worked for over a year meaning had to update manually by downloading updater.

Hi Sonos Team and Community,I really like the new App and just discovered the WebApp which is a really cool additional remote control option. However the “Now Playing” screen is nor working for me - not on Chrome and not on Edge (see Screenshot below). BTW: Please also add a AppleTV App which should be quite simple now leveraging the WebApp..ThanksJesko  

I don’t want to repeat what other users already posted about missing functions (playlist,…..). Just want to add one function I am missing when you play music is the mute all button. Secondly I was hoping that in the settings for each room the “Sound” settings would be moved on top since it is more likely to change these settings more often. How often do you add or remove a speaker or rename the room? Probably never. I suggested this long time ago but Sonos is ignoring this request.It would be nice to have the quick settings like the equalizer back. I was hoping that with the new version other settings would be added when the system has it available (e.g. surround). With the new app it is very cumbersome to get there. The room list is confusing too. Especially when music groups are used and when I want to assign a different station to one of the rooms in the groups. New app seems to be very slow sometimes too compared to the old one. The volume sliders are sometimes lacking, and moving

Hi, Where in the new app do I find the favourite radio stations? I used this extensively in the old. And myTuner does not work anymore. The stations provided cannot be played, I get an error. I have a device with the old app and everything still works fine.

Bitte stellt die alte App im AppStore (iOS) wieder zur Verfügung!! Die neue App hat sich installiert und seitdem funktioniert gar nichts mehr!! Mein System wird nicht gefunden-neu einrichten geht auch nicht!das ist wirklich das Letzte!!!! Moderator Edit - Translation by Google:Please make the old app available again in the AppStore (iOS)!! The new app was installed and nothing has worked since then!! My system cannot be found - I can't set it up again either!this is really the last one!!!!

I just installed the new app and at first sight it‘s totally crap :(First thing I want/need to do is set a new alarm clock for tomorrow morning… hard to find the function at all. Easy access is something different… setting new times is not possible - function will be available with future updates… honestly????please tell me this is not what you really release! Give me back the old app! Now!!!

Hi, Unfortunately I've just updated to the terrible new app and can’t find where to change from Dark Mode to Light mode. Also, the recent AMA, the Sonos staff kept referring to being able to customise the home screen layout to how you like it, but i can’t find any option to do that. i’m just stuck with this awful mess. regarding the light mode, sonos give instructions in the link below, but under my app preferences settings menu, i only have general and product setup, nothing about appearance.https://support.sonos.com/en-gb/article/enable-dark-mode-or-light-mode-in-the-sonos-app Thank you in advance :)

How can I disable Trueplay, my iPhone 7 is no longer supported, the new app just crashes and refuses to open on my chrome book, there is no option on the new app on my amazon fire tablet, and I cant seem to find it on the windows 10 desktop app?

Hey all,  Any idea how to block updates to the Windows Desktop app?   Can’t find the answer anywhere.  Thank you!!!

I posted issues about the Android app and the non-performance of the web app in the post linked below   , unfortunately with no progress yet. Today I just updated the new release, it opens a little quicker now but fails to show many graphics and artwork. Even if you leave it, the images never arrive. Here’s some screen shots showing the issue…. It also says “unable to load content” under Amazon Music….  

I’m a collector of live music.  I have all my music stored in iCloud using Apple Music.  After upgrading to the new app and setting Favorites flags on several albums, most of the album art is missing and won’t load.

Just updated the firmware to 16.2 and now using the latest Sonos app the audio output always wants to default to my Beam in the bedroom, if I select my Era speakers only in the living room then at the bottom of the app it’s still set to the Beam in the bedroom and has changed itself back as well in the output setting.i thought the app update was bad enough but now I can’t control the living room audio via the app :-(

The Sonos app on our two of our S22 phones changed from brown to black. Obviously updated. Since then they are both stuck in a cycle - Check for Update and Sonos is updated. We cannot get past these screens. I have uninstalled and reinstalled several times as well as reset the Amp and Move. Notably, the Sonos system can still be controlled by the iPad and laptop. Did they change the app? How do I get past the check for update and updated already screens?

The new app doesn’t know where it is when I move from my Home to my Office.  It always asks me to log in. Once I do it can’t find my systems.  The old one always knew where we were and could always find ALL my products.  The new one lost, confused and can only find a few of my sonos speakers.  How do I re-install the old app? 

Sliders are just gone. Tapping on the speaker icon does nothing 

I have a ray and an amp.  The amp is hard wired to outdoor speakers.   Can i set up the am p and ray to play the same music but with separate volume control