Controllers & Music Services

Just bought one of your products and installed the app. A nasty unpleasant surprise realizing you guys think a tie-in on a payed service/product is a smart move.

How do I remove devices (speakers, boost, etc) from my account if I plan to sell them?

The Now Playing widget shows Album, Artist and track title. It doesn't show the Composer name, even though Sonos has this information in its indices. Many classical albums are a composite program of works by various composers. When a track is queued, or playing, there is no way whatsoever to discover who the composer is. The titles given to classical works often give little clue; eg. "String Quartet No. 8 in E minor, Op 59.2: I. Allegro" ... pick the composer? It is very disappointing that this feature hasn't been implemented after 5+ years of requests from customers who enjoy classical music. I can't see why it isn't self evident that feature is required. In most instances a Sonos improves upon playing music from a physical cd; ie. I don't have to find it, and then put it away. This is an instance where the use of a Sonos degrades the experience; ie. I am listening to something, but I can't tell what it is, as I have no longer have access to the cover.

Hello sonos I could really use that sonos could be put in jukeok's mode and there is only one mobile / ipad on system and when you press the song that song is in line and does not start and play the song and delete the queue! thinking it might be possible to put a code that locks the system to a certain function (jukebox)

I talked to SiriusXM about this but they couldn’t help. Does anyone know how to make a channel a favorite in the SiriusXM section of the Sonos app? I’m on the new iPhone 11 Pro, if that makes a difference. Thank you!

I have nearly $2000 of Sonos equipment. I love Sonos. Now comes Trueplay for tuning my Sonos speakers. What? Only iOS? Does anyone else here have an Android phone? I have used a Yamaha 4000 sound bar for years with speaker tuning and I love it. I really think Trueplay would improve my Sonos experience so I guess I better get an iPhone? :S:?

Anyone know the maximum number of songs, albums, playlists, etc. that can be stored in My Sonos?

Does Sonos support the new 360 audio format available on Tidal and Deezer?

so I’ve recently signed up on the family plan with Apple Music. When I go to use Sonos my music and playlists are visible, but when other family members try to play their music choices on the same device, its only my music and playlists that are shown!? I can’t see a way to change this in settings. Surely this can’t be right? If they link via Bluetooth it’s ok, just not via WiFi!?

I have increasing scepticism about the extent to which the current control mechanisms are getting in the way of using my Sonos (and, to be fair, other devices around the home). If I break down the basics of listening to music: Choose some music to play... I want this to be screen based with sufficient screen estate to see an array of choices. Mobile phone and tablet is OK but the Google Nest Hub as a primary interface better still. Voice control is limiting - I can never remember what playlists are called... In-play control (volume, start, stop, skip, etc)... I want this to be hardware based - a simple remote control with actual buttons and knob or slider for volume. Affordable to have a few around the house so one is always at hand, perhaps with cradles so they can be wall mounted but removable too. On this count voice control is too unpredictable and, again, requires remembering, for example, "stop" instead of "off" - the latter does not work... Mobile devices are a pain... FInd

Hello. Im making a semi audiophile setup for my pc. I'm going for KEF LS50 or maybe a used pair of KEF R300.For the amplifier im looking into Sonos Amp, but my concern is, can I use wireless for pc gaming for example? I Want to leave my onboard sound card for my headphone. Any sugestion on how to use Sonos Amp as my pc amp once it dont have USB in?

Morning All. I bought the 820 with the explanation that I could integrate my existing Sonos network with the Onkyo. I have yet to see the Works with Sonos option via the menu. I am running the latest Onkyo firmware and still no option. Anyone have any insight on this? THanks in advance!S

I opened the sonos app on the iphone 11 and it asked me if I wanted to connect via bluetooth. I wasn't logged in so it was just the raw sonos app. I chose yes and it connected to the speakers. Still wondering how that happened considering sonos Play 1 is not known to have bluetooth capabilities.  I then checked on the iphones settings and bluetooth was off.  It might have connected via wifi but still baffled. Aomeone, please help.

Playing music from my cell phone it says (Amazon Music HD)Track Quality: 16-Bit / 96 KHzCurrently Playing at 16-Bit /44.1 KHz Is it just not possible to play at the 96 KHz (im assuming that’s better than 44.1KHz)

I appear to have enabled the recently played feature but find it to be not useful for me.  I want to disable it but can’t find a way. I’ve been through all the Settings options.  Surely there is a way?

Why do the Sonos controller apps constantly lose connection ? The last 6 months or so both the iOS and Windows controller apps have been buggy as hell, never connect properly, buggy as hell. Don't tell me it's my network, all of my speakers work 100% fine when controlled via Alexa and stream audio from TuneIn, Apple Music and Spotify which wouldn't be the case if it was a network issue. Can you stop adding pointless features and work on stability please !!!!

I have a Play 5 (2nd Gen) and Play 1 and since I was notified last night that an upgrade had happened I now struggle to get any playback at all. My Bluesound devices and airplay devices all work fine so it’s not a Wi-fi strength issue (around 25mbps) so I’m wondering if anyone else has experienced this issue since the update? I get a few seconds of music and then it cuts out and regular disconnection issues with the speakers (cannot locate a speaker) and ‘unable to playback’ messages. Any help would be appreciated! Thanks!

Have 1 beam, 1 sub-woofer and 1 play5. How can I listen music without buying another expensive unit. Sonos DID NOT answer my question. Thanks.

There have been recent posts on pairing issues with the Move (in a second instance) which came down to just understanding how the Move works.In both instances the user was trying to pair the Move to a second device. Once the Move is paired to a device it remembers that device automatically. So it you first paired your Move to your cell phone and later want to pair it to an iPad it may not pair; if both devices are in range. Meaning it will pair to the cell phone and ignore the iPad.The solution is to turn off the BT on the cell phone which will force the Move to recognize in this case the iPad and pair with it. After the successful pairing with the iPad you may turn the BT back on for the iPhone.The Move going forward will always pair first with the last device it was paired to if both devices are in range. If the last device is not in range it will select the next remembered device.You might say that that logic might be problematic in a household with multiple devices pairing to the M

Can someone please confirm the following points,I am confused with coments on the subject.I am currently using Amazon music unlimited on my system.(a play 5 and two play ones in stereo grouped to kitchen and living room.)If I upgrade to Amazon hd, will the higher quality stream take affect.Do I need to delete and reinstate the Amazon music service from the Sonos app.Confirmation would  be much appreciated.

My main phone broke recently so as a stop gap till I can afford a new one I have gone back to using my old HTC desire of about 8 years vintage. This runs a lowly version 2 of android. I also have a sightly newer tablet that runs v4. The sonos app wont work on these devices it says it isn't compatible and that I should upgrade my operating system. This is obviously not possible. How can I operate my sonos with these older devices. It is currently sitting there dead as I cant use it. Is there an older version of the sonos app that I can download to use on these devices even if it doesn't have all the modern functionality so at least I can turn the system on and off an select something to play? Thanks. Keith.

Playing my CDs via Sonos Connect has been problematic ever since I bought it 2 weeks ago. First it would not work and then one day it did work. Although the Sonos app on my iPhone SE showed the CD player running, there was no sound - Sometimes! On one occasion it was playing my CD and suddenly went silent even though the app still showed it playing. Next I re-installed the Sonos app on my iPhone SE but it did not fix the fault. Then I installed the app on my wife's iPhone SE and it would not work on that device either. My son installed the Sonos app on his Samsung Galaxy S8 and it worked perfectly. I also installed the app on our iPad and that also worked perfectly. Clearly there is an issue (conflict?) between the latest Sonos app and the latest iOS on the iPhone SE. I can live with using the iPad but would prefer to use my iPhone to control my Sonos system. I wonder if anyone knows of a fix? Chris

This is really frustrating. I have a Sonos One, a Connect hooked to the main stereo and 2 Play 5s. Usually, I control things by yelling at Alexa but today I was in the kitchen and grabbed my iPad. Searched for Stan Getz, found the album and pushed play. As the music started on the Play 5 closest to me, I saw a popup saying 'some of your devices are hooked to a wifi extender and may not play correctly.' The message was right; I only had sound out of one of the four devices. I checked the app, all 4 devices were selected but no sound out of 3 of them. I moved the volume sliders up and down, nothing. The iPad was hooked to the main wireless network, so is everything else. The only reason I even have an extender is because I have a cable TiVo that must have an ethernet connection to update the guide. Yeah, I don't get that, either. At any rate, I updated all the software, shut the iPad off, tried to start music with Alexa, tried from my iPhone and my desktop. Only one Play 5 would play.

Im frustrated with my Sonos system! I always have to restart my router, restart my phone and then open the Sonos app in order to get the app to recognize the WI-FI and allow me to control the sound. I've called into customer service but they couldn't help correct the problem except to elude it's my internet provider's issue, however all my streaming services work and so do my other apps when I use my WiFi. It's a Sonos issue and they won't recognize it. We either need to hardwire or be able to use Bluetooth.

The discussion about export, import, backup and sharing playlists is at least 6 years old and diverse in requested functionality. In the 6 years I use SONOS this topic continues to pop up... There are lots of threads, questions, answers and frustrations on the theme, often asking different functionality. There are also 3rd party tips and tricks to be found in the forums but none of them is really easy - or they simply don't work anymore. . I know from my ICT experience import and export is very difficult and tricky functionality. So I can imagine SONOS stays away from import/export functionality to avoid trouble. So decided to put the question another way. What I ask in this request is a VERY BASIC function: just make it possible to make a plain text file from a playlist, just holding the songname,artist and album title as they are displayed while playing. Either as a pop-up or as a small file to desktop or set destination. PLEASE support this question as much as possible: lots of