Controllers & Music Services

This is the screen I get yet when I tap download nothing happens so I now don't have the S1 APP or the S2! Any ideas why it won't download?

Hi,When I try to add something to the "My Sonos" section on the S1 Android app, I always get a message…Unable to add ”..." to My SonosI tried this with radio stations from TuneIn and Sonos radio as well as albums and songs from Spotify. I cleared the cache and data without success. Anyone else having this issue?I'm on a galaxy s9 plus.Thanks, Stuart  

How to add variety to stations it seems like it has change with S2 form S1. does anyone know how to do this with S2? TY Bob

My iTunes Library is massive - if I try to add it to Sonos it spends ages cataloguing it then, ultimately, I cannot see anything in it. It’s just blank when I select it.However, most of my iTunes library is available on Deezer and Spotify anyway, so I only need a few albums in my iTunes library to listen to on Sonos. I created a second iTunes library with just a few albums in it (you can see how here) and tried to import this into Sonos. But it just automatically imports my standard iTunes library. Very annoying. Especially s there is no way to cancel the process and I have to wait hours for it to unsuccessfully finish so I can have another go. Does anyone know how to not import the default iTunes library and instead select the location?Many thanks.

Hi all, I recently got a Beam and I wanted to connect it with my existing S1 system consisting of two Play:1’s.Although the compatibility page (https://support.sonos.com/s/article/4786?language=en_US) states that the Beam can work with both S1 and S2, when I try to add it to the existing S1 system I get the the below error.Is there any work around to allow connecting the Beam with my S1 controller? About BeamThis product is only compatible with the Sonos S2 app. It isn’t compatible with your Sonos S1 Controller. You can:Review options for updating your system. Download the Sonos S2 app and set up a separate system with Beam Thanks

Hello,I have the Sonos app installed on an Iphone XR with lOS 14.2, and many times the app disappears from the lock screen after using the phone for other things and locking it again. In order to have it in the lock screen again I have to kill it and open a new session. Same thing happened in my previous Iphone 6s. This is very annoying and I hope there’s a solution otherwise my opinion on Sonos will definitely fall down, because usability is very poor.thanks

We want to add a turntable to our setup but I am unsure what equipment I would need.I have searched the forums but it’s still unclear since either people don’t have the Playbar (it’s older) or there is conflicting information.I have a Playbar hooked up to a Samsung 55KU6300 TV, with 2x Sonos Ones for surround sound. I also have a couple Sonos Play:1 in other rooms.Options:I know I have the option of buying a Sonos 5 and hooking a turntable up to it, but I don’t really have any place to put a Sonos 5 + turntable.Another option is buying an Amp (or would only a Port work?).I don’t think I have any options as far as TV audio input goes as I don’t have anymore audio inputs available (Playbar uses optical).Anymore?

Can Sonos update the volume controller to show the % In volume. When you set the alarm you choose volume and can see the % of the volume.But you dont know how high the % is because you can see it when you use the volume In general. So please always make the % visible

Apologies if this is a daft question, but although I’ve owned Android-based phones for years, I’ve never really had to understand them as I just use them to make phone calls!The question: can the Sonos Android app be persuaded to display in landscape screen orientation? On my phone it only displays (by default) in portrait.Why do I want to know? Because I’m planning to get a small tablet with docking station to use as a remote control, and that can only dock in landscape orientation.

The Sonos Spotify UI is limited vs direct Spotify, i.e. Recents… Why would a company that makes hdwr limit the apps that they try to facilitate in their own host app? Why do I need the sonos app to manage my music that is already managed in Spotify? Sonos is just another layer of software that has limited value added. Seems its purpose is to monitor my Sonos Move use. 

I have specific playlists created in Music in OSx (iMac). I want to access these playlists via the iOS Sonos app and play them thru Sonos speakers. (Speakers are not AirPlay compatible).How do I do this? I don’t need access to the complete Music Library on the iMac. Just specific playlists.Thank you for your support.

I am using Apple Music with Sonos and have many songs in a playlist. I would like to sort or search the songs so I can find and remove duplicate songs.If this is not available, please consider it in a future release!

It took me a long time to figure this out but when music is played on Sonos via a voice assistant command then lock screen controls and notification shade controls on Android don't show up. This happens even if you open the Sonos app and view that room. If you initiate playback selection from the Sonos controller itself it will in fact show up on the lock screen and in a notification shade. it would be great if the lock screen and notification shade controls show up regardless of where the music playback was initiated.

I’m not seeing a desktop controller app for my MAC to link my iTunes account to the Sonos app on my iPhone.  The MAcBook pro is older.  

Hi Folks, I have been using SONOS for a number of years.  We have players in several rooms.  We use SONOS as our alarm clock. We want the same selected group of speakers to play the same radio show (so they will be in sync) when the alarm goes off.   When we set the alarm we check “Include selected Speakers” which I though meant the speakers presently selected and expected SONOS to remember but it does not.  Through the course of the day the groups change and evolve according to user needs,  At the end of the day the day the group is never the same as the one we want in the morning.  SONOS does not remember what we want, it simply plays any speakers that happen to have been left grouped with the speaker in the master bedroom.  This leads to the same scenario every morning: the alarm goes off in the master bedroom, I stumble to the kitchen in my pajamas (cursing myself for forgetting to sleep with my cell phone), I stumble around trying to find my eye glasses and then look for the cellp

If I clear a promo or suggestion once don't show it to me again. I spent a lot of money on Sonos products and don't want to be bombarded by never ending up sells.

If I have an Apple TV connected to my television using a Sonos Beam as audio out, will I have to disconnect the Beam if I use two HomePods wirelessly connected to the Apple TV? Or will the Apple TV automatically output audio via the HomePods and not the Beam?

Hello there,I want to buy a VPN for streaming and gaming. I have shortlisted these VPNs. What's your opinion about these:- Pure VPN 86% off on 10 devices for 5 years.- Nord VPN 68% off for 2 years.- Express VPN 35% off for 1 year only.TIA

HI   I want to listen to music on my PC and then be able to stream it wirelessly to my Sonos one speaker pair. However I can not find a way todo this and the only way is to stream it from my phone to the speakers or use the SONOS APP :-/ I use Amazon music on my PC and would ideally like to be able to send the output from Amazon (on my PC) to my Sonos speakers. At present I have to use my £19.99 speakers from Currys which do a far better job than my £500 pair from sonos.So in other words all I want todo is the most basic of tasks and that is play music on my PC and then onto my Sonos one speakers pair without having to use the  Sonos app and wirelessly. Can this simple task be achieved some how? Thanks

I have 7 devices and the system has been unstable for a few days. It drops rooms, sometimes it sends music though them, but they are not listed on the S1 controller on either mine or my wife's phones. I have reset the rooms that keep dropping, and the Linksys Velop WiFi net and it has not sorted the problem

S1 Controller /iMac running macOS High Sierra 10.13.6Manage Library Options are all greyed out and Sonos system not finding my iTunes Library anymore.  

I have 3 kids who have Amazon Music through a family plan. I want to add all of their plans to my Sonos so they can have their music available on our Sonos (several speakers through out the house).Every time i try to add a new service and log them in, it fails. It takes me to the Amazon login, i log them in and get this message (in red, so i assume it’s bad)“Your login can only be used on the Amazon Shopping app, or by logging in to Amazon.com online”Has anyone got their family accounts working? (not other adults, but your kids)Thanks,JM

We just created a number of playlists.  Only the first 8 show up on the iPhone app in the Favorites (the only place I seem to be able to find the playlists).

Fairly minor irritation but these loom large during lockdown (especially UK Tier 4).I use a Beam as my PC speaker so that when not watching movies on the PC I can have good sound quality for background music.  Most of the music I listen to is from my 600+ CDs ripped to .flac and served by Plex from a NAS.  Don’t know how many different artists there are but I usually select on artist rather than CD name and this is the root of my question.  On the Apple apps (have both iPhone and iPad) selecting by artist name is helped by an alphabet index link down the right hand side of the selection screen so getting to something like Van Morrison is quite painless.  This alpha link does not appear to exist on the PC app and scrolling through hundreds of artists is a pain.  I wonder: (i) is this a set up issue? or (ii) how do I make a request to Sonos to update the PC App?      

Does Sonos have an option to sort playlists alphabetically or by artist etc also is there an option to find duplicates in a playlist?As playlists can be created over many years it would be extremely helpful to have a feature like this?