Controllers & Music Services

I just ordered Sonos HD (the new service) so that I could get rid of the commercials in the middle of the music. Now that I’m subscribed and paying for the service I still hear “you are listening to _____ on Sonos radio” announcement every once in a while. Those announcements are precisely the stuff that I’m paying to get rid of. Am I doing something wrong?If I have guests over to the house the last thing I want is for the music playing to be interrupted for Sonos to promote themselves. If this is a thing that I can’t change I’ll be canceling the service immediately. Is there a way to get rid of them? Thanks!

Can you please stop asking me to try Sonos radio in the app?!?!? If I press X I am NOT interested so why does it keep reappearing inside the app!!!!!

So, out of the blue, the Artist listing on my android device is now not in alphabetical order, it is extremely annoying and if anyone has any idea how to fix this i would be very appreciative.

Hello everyone, I am having an issue that I believe is related to an iphone. My wife's iphone 8 was working fine with our Sonos network until it decided to not work. The app and said there were no Sonos items on the network. At that point I uninstalled the app, restarted the phone, restarted the router, power cycled speakers, etc.So now we cant even login in the app on one of our devices because it cant see any Sonos devices on the network.My iphone 8 plus is still able to connect, and my daughters iphone 7 both connect fine, we can see all the speaks, connect and link them together in a group.All iphones are running ios 14.3, and the Sonos apps have all been updated to current. The ios sonos app we are using is Sonos 12.2.2the router is a Google Nest mesh network. The Google Home app is version 2.32.11 no idea about hardware version or whatnot. Anyone have a problem aimilar to this?    

I’m trying to setup an alarm with a Sonos Radio station, but thats next to impossible. There is no search for radio stations in the alarm setup, nor is the Sonos favorites list available. How the heck do I find my station among the thousands of stations? Give it a try: try set up an alarm with egoFM. egoFM is available at Sonos Radio, but I couldn’t manage!

I upgraded my Sonos system to S2 a few weeks ago.  I have one Sonos Beam and two Sonos Play:1 speakers.  A complicating factor is that I also switched to a new router a couple of weeks prior to the update, but the system seemed to be working well prior to the software upgrade to S2.   Since the upgrade to S2, the connectivity to my speakers over the Sonos Mac OS X app has been very shoddy.  On many occcasions, one or more speakers will not appear on the menu.  Sometimes I will see the speaker on the menu, but when I attempt to play music I have difficulty getting a song to start.  There are some occasions when the system seems to work, but it seems sporadic. Additionally, my ability to use my Sonos speakers directly from the Spotify application has essentially ceased.   Please help!

Maybe this is addressed somewhere else, but I would love the ability to change the bit rate of the stream in Sonos.For example when I stream Tidal through Sonos it is FLAC ~1000kbs. This is great when I want to listen to the music in my living room on a high-quality stereo set up. But when I’m just chilling around the house or cooking dinner, I don’t need this high bit rate stream, I would much rather use some thing at 256 or 320 KBPS. I know I can do this using airplay, but I prefer to use Spotify, or Tidal connect.  As it stands now, Sonos always takes the maximum quality stream.I have multiple teens streaming music in my house all the time, and we have a data cap with our Internet service provider. Would love the option of being able to use a lower bandwith stream for less critical listening and a higher quality stream when listening on hifi equipment. This will also be an issue when Spotify rolls out it’s high definition music option later this year.  What do you think, seems like

Looking back in the support threads, it looks like its been about 7 years since people first asked for TuneIn to be enabled with login support like all the other services so we can enable playlists and Premium service.  Sonos clearly already has a partnership with TuneIn.  I’m curious about the level of effort to get this implemented.  

I can’t choose my individual sonos speakers for airplay. It has them and Apple TV bundled together. This only happens on my iPhone 

I would like to see a setting that allows a preset volume level to be selected so when a speaker is turned on it starts at that volume level. It's quite annoying that if a speaker has previously been listened to at a loud volume setting and then turned off - it remains at that level when it is next used. Sonos, please can you consider this?

Hi Guys,I am facing the following issue.I have some albums on my smartphone (huawei). In my phone, in each of the albums, the titles are properly ranked (Title 01, Title 02, Title 03,…. Title 10, Title 11,…, Title 20, Title 21). When I select the album from the sonos app, the titles are ranked differently (Title 01, Tiltle 10, Title 02, Title 20, Title 21, Title 03, Title 04…..)So it is easy to see that Sonos ranks them based on the first digit (excluding 0).If anyone knows how to solve it ?It is quite penalizing.Thank youG.

Can anyone please share with me what was changed with the S2 App update that was issued on 3/12/21? Thanks in advance.

I recently bought an IKEA speaker for a rental house. I am trying to set it up using a new SONOS account I created for the rental with a different email address to my home account (which is the one I am using now). The App keeps telling me that the verification email has been sent but I have not received it. I have tried multiple times and double (and triple!) checked the email address to make sure it is correct. I have also checked both my SPAM and Junk email folders. I have also tried to set it up with a (second)  separate email address but without success (ie, same problem). The account I am using to send this question is my home account, which has a different email address and is quite separate to the rental. Please help me. It is very frustrating.

hi i’m system integrator i fixed sonos connect to so many of my costumer, but most of them they are asking if the system will automatics play azan 5 time a day with the same time of city azan , Unfortunately  was looking for some app in sonos services but i did not find any app can support me with this any one can help  me with this issue  

I find several topics about Trueplay not being on Android due to variability of hardware. While i get the point it still seems like at least it could be supported for the Pixel models. Thank you for trying.

Not sure where else to ask this. If I am playing a radio station via TuneIn radio and then add another room or swap rooms, it cuts the feed and throws a commercial on. I understand when I am completely starting out in the morning that would happen but this is new to us. Kind of annoying to have it cut off what is playing and throw an add in there when all I am doing is adding/removing a room to the stream. Thanks.

Good morning, For over six years I have been creating playlists on the Sonos app via Napster. I now wish to leave Napster and transfer everything to TIDAL, still to be played on Sonos. It is only recently that I have realised that music on my Napster account on Sonos does not back up to my Napster account.   Sonos is not able to help me.  I find this quite poor.  I wonder if other users have had this issue and if there is a way to overcome it.   I use an iPad and iPhone. I do not have a computer.  Thank you.   

Just a quick design exploration to simplify the app and give us quicker access to all volume controls at once, utilizing the swipe up feature.

Very basic question regarding the volume slider values if I may please?0 up to 15 I do understand, however 0 down to -15, what does that mean in the Controller?

Quiero utilizar el altavoz FIVE directamente conectado a un PC por el cable de línea. ¿Cómo puedo quitar del sistema SONOS el altavoz FIVE para que no aparezca en las APPs?

Hi everyone, just wanted to share a quick video of my Sonos app running on Xbox. Its had a major update to make it quick and simple to use with an Xbox controller, and with the Xbox Media Remote. https://www.youtube.com/watch?v=MJ__zshIwcs (there is no audio).

maybe I just do not have the patience to browse through all the chats here, but I did a bit and I did not come across anyone (to my bewilderment)  mentioning the fact that there is no way to switch between bluetooth and wifi remotely. One always has to press the connectivity button at the back of the device. IS THERE ANY WAY TO DO THIS FROM YOUR PHONE?

Please, I have a system that I share with my family including children. I have some older android tablets do not support S2, and if one of my kids clicks ‘upgrade to S2’, those devices will no longer work. As others have asked, let me permanently turn off the prompt to check S2 compatibility. 

Hi -- I have an S1 Sonos Connect that is connected to my Atmos compatible AV receiver.  Tidal has Atmos music but when I stream Tidal through the Sonos app, it doesn’t come through my sound system in Atmos.  Anything I can do?

I just joined the free trial of Sonos Radio HD, and I have a question. How can I listen to any of the exclusive Sonos Radio HD stations, like “Radio Chemical”, in my car via Apple CarPlay? If that is not possible, is there any other way like Bluetooth or AUX cable? Thanks!