I have lost all my playlists by resetting my controller. Is there any way of finding these as a lot were spotify?

The fact that Sonos playlists are lost in this way is idiotic, and a good reason for not continuing to use your products. Surely there should be a warning. Just had to reset my system due to new broadband provider, and have lost all of my playlists. Please design the capability for us to be able to store playlists somewhere other than Sonos devices which will inevitably have to be reset at some point, due to forces outside a user's control.

Just had to reset my system due to new broadband provider
Except for very rare fault conditions, the only reason to factory reset a unit is if it's moving from one Sonos system ("household") to another. On a change of broadband provider -- and hence presumably the router -- all that's required is for everything on the network (and not just Sonos) to be turned off and turned on again. The same procedure will resolve many common network problems.

In the 8 years I've owned Sonos kit I've needed to reset the entire system precisely zero times.

just tried to replace a router, and lost everything as well.  The startup screen should contain a simple warning, how hard is that to update?

Factory reset is a direct hardware intervention. Where would such a message be displayed?

As ratty suggests, factory rest is rarely needed and does not usually resolve any issues. It is best to seek expert advice before factory reset. Starting from scratch could result in loss of Sonos Playlists and music service registrations.

Unlike ratty, I did factory reset my system more than 10 years ago. I thought that the reset might solve my networking issue, but the reset solved nothing. The lesson learned? -- Factory reset was a bad idea.

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I will agree that the add a new player, BRIDGE, or BOOST menu is rather confusing and could result in someone starting the system from scratch, rather than simply adding a unit.

I used to have a play:5 hardwired into my network for setting up my sonos. One day I realized I wanted to move my play:5 somewhere else so I plugged in a bridge as the hardwire anchor.

This turn out to be a nightmare, it erase everything I had for not just my playlist, but also music service that I have accumulated over the years. Now I have to go back and add them ONE at a time, why isn't there any warning? Why isn't there a way to 'export' setting? The source for all the music remaing the same isn't it? Weather that's Amazon's cloud, my NAS music library, pandora, etc. so I don't see why we can't have setting export as an XML and than re-import back in.

Just adding a bridge in that manner would NOT erase everything, all you had to do was add the bridge to the existing system and everything would have been fine, instead it appears you added the bridge as a NEW system and then moved the Play:5 to that system, in which case it will wipe everything because you've set up a NEW system. I've added three additional products to my Sonos system since I started, including a bridge and I've never lost anything, because I read the instructions, unlike just about everybody in this thread.

I used to have a play:5 hardwired into my network for setting up my sonos. One day I realized I wanted to move my play:5 somewhere else so I plugged in a bridge as the hardwire anchor.

This turn out to be a nightmare, it erase everything I had for not just my playlist, but also music service that I have accumulated over the years.
"How do I replace my wired Sonos product without losing my settings?"
Replacing a wired Sonos component

Just adding a bridge in that manner would NOT erase everything, all you had to do was add the bridge to the existing system and everything would have been fine, instead it appears you added the bridge as a NEW system and then moved the Play:5 to that system, in which case it will wipe everything because you've set up a NEW system. I've added three additional products to my Sonos system since I started, including a bridge and I've never lost anything, because I read the instructions, unlike just about everybody in this thread.

Spot on!

Folks, this just happened and I am seriously pissed off!!! Something is going on with Sonos cause they are not keeping up with the technology program they are so reliant on for their very existence, i.e., Apple, internet companies, router manufacturers etc...

Worse yet, they are not listening to their customers even though they sound out surveys and what not supposedly looking for feedback. For example, why can't they do the following:
1) create an easy manner in which to back up all Sonos settings and playlists. In todays day and age, there's zero reason to lose anything as simple as this very limited information.
2) create a way for users to lock out other users from changing the stations. Yes, give someone (maybe the person who bought and paid of the system) the right to set up a four digit security code, when they have friends over and someone keeps taking the sound system hostage and changing the channel, or turing it up louder than it should be and risking blowing the speakers or pissing off the neighbors.
3) fix the connectivity. As owner users we are having to connect to our network way too much, therefore leading to the reason we are complaining on this forum over point #1 in the first place.

I have had nothing but problems with connecting with my network the last few months... We own three Play5's, three Play1's, and a Soundbar with Sub... We use iPhones, iPads, and MacBook Air computers as controllers for our system...

Lastly, for Brian from Sonos to claim that had the user who experienced the big FAIL with his system and lost his playlists, should have come on here first, that's unfair and insensitive because I spent hours on the Sonos help and support page, and because I followed each step perfectly, I lost all of my settings and playlists as well.

Show some business sense and sensitivity to your loyal customers Sonos, and take responsibility for what area clear flaws in your system. If you took only a small amount of the money your system is generating in gross sales, and applied a tenth of that amount to working out the bugs that continually haunt us, you'd have less and less of these diatribes on here, and we'd spend more time talking about how cool Sonos is and what playlists are worth sharing, etc. etc.

Disappointed yet loyal,

Rich Reynolds

I had to replace by modem/router last night due to an issue and tried resetting up my Sonos. I set it up to be the same username and password but I am now on the 5Ghz band not 2.4Ghz band. I couldn’t set it up to join my existing Sonos so set up the bridge 1 speaker (out of my 4 total) and realised my playlists were all gone.

If they are saved on the speakers themselves it is possible that I would be able to do something to recover them on the remaining 3 speakers that I haven't set up yet?

Jamie_4,

SONOS is 2.4GHz. Remove power from both the BRIDGE and the single speaker that you worked with. Wire one of the remaining speakers to your network and verify that everything is working -- DO NOT FACTORY RESET ANYTHING AT THIS POINT!

Once these items are working, factory reset BRIDGE and the single speaker, then add them to your system. Be careful to add these units to your system, do not set up a new system. (In my opinion, the menu selections here are very confusing and a wrong selection can result in trashing the playlists)

Note that BRIDGE power supplies can fail and become intermittent. If BRIDGE does not seem to be operating properly, check the power supply output voltage if you can. The voltage should be in the 5.1V range. If you don't have a voltmeter, watch the network port lights. The lights should be active only when a cable is inserted. (However, active port lights are not proof of proper operation)