I have lost all my playlists by resetting my controller. Is there any way of finding these as a lot were spotify?

Thanks for your reply @buzz.

I have changed the name and password of the 2.4ghz band to be the same as my previous router.

I have unplugged the bridge and the original play 3 that was set up on a new network.

I have then plugged in the Play 1 to the router but when I open the app on my smart phone it says your Sonos system was not found. Is that all I could have tried for?

The app is still trying to connect to the new Sonos system you created. Reset the app and the associate it with the "old" system.

Thanks The LHC and buzz, it turns out the ethernet cable was faulty...
Got one speaker wired in, will connect the rest up now.
SOOOO HAPPY, that 18 months of building playlists over different sources are still there

Hi,

Following the firmware update, it could not find the sonos system instantly so it was selected as "set up a new system" by mistake. Now I am trying to restore my home setup again with the original zone names and stored sonos playlists. Is there a way to do so?

The replies by the Sonos staff, and many of the "experts" here, are condescending and non-responsive to consumer demand.

People having this problem will not know to do any of the things they are criticized for not following.

Deleting entire playlists which took months or years to create is something which is not allowed to happen without clear, repeat warnings that proceeding will delete key aspects of the customer's library and Sonos system.

The more important issue is the continuous and repeated demand by your customers for Sonos to use AVAILABLE technology to allow storage of the songs in Sonos (playlist) in an external drive, a cloud, or any other location which will not be lost regardless of what is done with the Sonos player.

After all, Sonos is just that: only a player. It does not supply the music. It is the customer's music. People buy Sonos to consolidate their songs into lists and play them on a great sounding system----but those customers want the ability to protect those lists. Sonos can do this, so please listen to them. Thank you.

Came home this evening and found that my entire system was reset. No one in my home uses the Sonos system other than me and everything is gone - players, connect, playlists, Spotify and Amazon Music accounts. Also lost my saved TuneIn stations and access to my NAS. What on earth is happening? Only issue I had was the last Sunday when I grouped my Connect and two Play:1 units and music kept cutting out. When I ungrounded Connect, it seemed to be working properly. Today, everything is gone!

Sorry, I meant removed Connect from the group, the 2 Play:1 units were working fine.

I too lost my Sonos playlists this afternoon which is really disappointing given the amount of time that they take to set up. The issue started with my Play 5 not being recognised from my controller on my PC - I reset the controller which I've done many times before and for some reason it had lost connection with the music library on my NAS so I had to re-add the credentials and re-index. I then tried to connect to the Sonos system, the play 5, including my sub was not visible, so I attempted to connect by pressing the two buttons on the player. Once the re-index had completed, the players were visible, but the playlists were gone.

I'm not sure what I have done here that is different to anything I have done previously (including adding new bridges, players etc), but it would be good idea if meta data such as playlists etc. can be backed-up in some way so that they can be restored if required.

It sounds like you have performed a factory reset on the Play 5. Unless directed by support and for specific problems it is generally not recommended to do this for this very reason.

it would be good idea if meta data such as playlists etc. can be backed-up in some way so that they can be restored if required.
Indeed. In my mind it's a bloody shame Sonos doesn't / can't / won't privide such a basic functionality. You might want to consider adding your vote here.