I have lost all my playlists by resetting my controller. Is there any way of finding these as a lot were spotify?

Ditto. I would expect more from a wireless sound system. Should be a no brainer to store the settings in the cloud or locally.

Seriously Sonos... I have just reset my system in order to remove the bridge and use my Sonos Play:1 as a standalone speaker, but in doing so I have lost my Sonos Playlists which I had been building over the summer. Where was the warning message to let me know that this would happen? Not a happy customer. Having seriously considered almost buying the Play:5 speaker, i am now reconsidering whether this is such a good idea.

I too had this problem when I decided to connect a different Sonos box to the internet. As a result I now create all my playlists in Spotify so this is no longer a problem. You can create Spotify playlists directly from Sonos so no harder than if you were creating them in Sonos but the beauty is that your playlist is now held in the cloud by Spotify so available on any device, anywhere, when you log into Spotify. The only downside is your Spotify playlists can only come from Spotify and not personal libraries as you could in Sonos.
I totally agree that a warning message would shave been nice though!
Sonos, perhaps a future service for you, playlists held in the cloud??

just tried to replace a router, and lost everything as well.  The startup screen should contain a simple warning, how hard is that to update?

just tried to replace a router, and lost everything as well.  The startup screen should contain a simple warning, how hard is that to update?
Same here, luckily I didn't have loads of playlists. An export option should be made.

just tried to replace a router, and lost everything as well.  The startup screen should contain a simple warning, how hard is that to update?
Hi Stuart.  I agree entirely that an option to export playlists is a desirable feature.  But replacing a router (if that is what you are saying you did from the comment you are cross-referencing) should not, in itself, lose playlists as there should be no need to factory reset all or indeed any Sonos components. 

Me too - lost all my play lists - Sonos sucks right now!! 

just tried to replace a router, and lost everything as well.  The startup screen should contain a simple warning, how hard is that to update?
I have every sympathy for you in losing your playlists.  But resetting a controller does not in itself lose playlists - only if in the process you choose to "set up new Sonos system" rather than to "add to existing system".  So maybe it's a little harsh to say that "Sonos sucks". 

It might have been better if you had come on here for advice before attempting this, rather than after you have made the mistake, to complain. 

just tried to replace a router, and lost everything as well.  The startup screen should contain a simple warning, how hard is that to update?
John b - personal accountability. Seriously. In this world.

just tried to replace a router, and lost everything as well.  The startup screen should contain a simple warning, how hard is that to update?
Sorry to hear about the lost playlists everyone. It does unfortunately happen when you setup a new Sonos system instead of connecting to an existing one. If you have playlists through a service, such as Spotify or Google Play Music, they'll re-populate into Sonos when you add the service back in. Sonos Playlists are stored on your players themselves, so factory resetting them, or creating a new system will delete them.

I'll pass on the feed back for a warning of some sort to the team for you all. In general, if you have any trouble with Sonos, feel free to come here and ask for help before resetting things, we may be able to get you all set quickly without need for resetting everything.

Just a note on replacing routers, you just need to make sure to reboot all of your Sonos components and they'll connect back automatically. If the players are wireless, you need to wire one in and configure the wireless network if it's changed.