I have lost all my playlists by resetting my controller. Is there any way of finding these as a lot were spotify?

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

Why would the app wipe out all the old Sonos playlists? That does not make sense. I have lost a lot of valuable playlist information if this is true.

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

Hi Antony, the Sonos app does not store the Sonos Playlists. These are stored on the Sonos players themselves. Resetting the app will not clear any Sonos Playlists, but factory resetting a Sonos player will.

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

Hi Ryan, I changed the component connected to the router but as a result had to set up all 4 Sonos components as if it was a new system, linking my Spotify etc all over. I then discovered all my previous Sonos playlists had been lost. Can I recover them somehow?

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

Hi Hamish, unfortunately they cannot be recovered in this case. The reason is that the playlists are stored on each Sonos player based on its household. When units are reset or joined to another household, they clear the information from the previous household. When the units were set up again, they detected new household information and cleared out the old info. Since all units are on the new household, they no longer have the Sonos Playlists from the previous household I'm afraid.

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

This is a crazy stupid setting. Sonos should have a way to keep or restore the playlists. Have you guys heard of the work back-up?? Perhaps that would be a great feature to add to you development list.

Hi there Graham,

Unfortunately, the entire system was reset, then the Sonos Playlists have been erased. Sonos stored these playlists on each one of your Sonos players. If one player is reset, but another player is not, then when the first player rejoins the system is automatically syncs up and copies the playlists from the other player(s). However, if all players in the system are reset, then they will lose the Sonos Playlist data.

If you created any of the playlists within a Spotify app (or created them in Sonos under the Spotify Playlists menus) then you should be able to access them by adding your Spotify account to Sonos again.

Let me know if you have any additional questions.

Thanks.

I've had Sonos for over a year now, and every time my iPhone wouldn't recognize the bridge, I'd reset the controller and all my playlists/music library would stay intact. This happened many,many times with no problem.  This time however, it erased everything. Pretty weird. 

Being able to backup all the settings of my system, including all 9 players and 4 controllers would be a big help. Especially when you have to re-enter paths, logins, usernames, passwords which were accumulated over the years. Very frustrating. I agree. Not acceptable.

How about Dropbox integration to store playlists and settings?