Skip to main content
leoc
Trending Lyricist I
January 21, 2020
Answered

I CAN'T BELIEVE SONOS IS DOING THAT TO THEIR CUSTOMERS

  • January 21, 2020
  • 24 replies
  • 1177 views

I own 3 speakers gereration 1 + bridge.

 

You buy speakers 7-8 years ago and now they say: “ops, sorry, you can’t use them anymore?”

 

ABSOLUTELY  SHAME ON YOU SONOS YOU SHOULD BE EMBARRASSED

      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
      Best answer by melvimbe

      There is more discussion on this topic here:

       

      https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835470

       

      Also, your systems will be useful for long after May, they just won’t receive any updates.  They should work just fine until a streaming service decides to change things, which I don’t think happens very often.

       

      As far as a product being viable 3 years from now, it’s not a factor of when you bought so much as when it was released that determines the products age.  The legacy products that no longer receive updates are all much older than 3 years based on release date.  When buying any product that relies on internal firmware, which includes any smart speaker on the market today, it’s wise to consider the product release date.

      24 replies

      Show previous replies
      Davidonthecoast
      Lyricist III
      January 21, 2020

      i agree, I was considering spending a lot on playbars and new speakers - now all on hold until clarity is found which may be never ……..

       

       

      Time to research alternatives?

       

       

        Airgetlam
        Airgetlam
        January 21, 2020

        Just curious, how often do you replace your phone, either Apple or Android?

        Bruce
        peter gerst
        Enthusiast I
        January 21, 2020

        Class action lawsuit coming!!!!

        sonos as any company cannot get away with this nonsense aggressive marketing strategy!!!!!!!

        CLASS ACTION LAWSUIT 

        don’t anybody upgrade!!!!hold on 

          Weslin
          Lyricist I
          January 21, 2020

          Phones and computers have always been replaced with improved hardware. Phone in particular are replaced every few years due to batteries failing, again which is known with the technology so it is not a surprise. Speakers have historically never been a part of this type of upgrade cycle, other than when the actual speaker fails.

          When will Sonos stop updating there other products like the Sound Bar? 1 or 2 years from now? And what does the upgrade get you? just the ability to play music still? 

           

          Finally, using the analogy of upgrading phones is not a good example, because then you can apply it to every product you own. EG: Imagine your car receives over the air updates (Like a Tesla or something), then you receive an email saying the car will no longer be updated and will need to be replaced. Is you response, that’s ok, because i replace my phone every couple of years? I expect your car to be upgrade when the hardware begins to fail, not because of software. This has historically been the case with speakers...

          chickentender is right. Everything is becoming subscription based, and replacement every few years is now the norm. And there is a huge group of people that are happy with this. 

          leocAuthor
          Trending Lyricist I
          January 21, 2020

          yes, what were we thinking to trust a company that we can use a several thousand $$ music system for a few years!!   :-)

          leocAuthor
          Trending Lyricist I
          January 21, 2020

          There is more discussion on this topic here:

           

          https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835470

           

          Also, your systems will be useful for long after May, they just won’t receive any updates.  They should work just fine until a streaming service decides to change things, which I don’t think happens very often.

           

          As far as a product being viable 3 years from now, it’s not a factor of when you bought so much as when it was released that determines the products age.  The legacy products that no longer receive updates are all much older than 3 years based on release date.  When buying any product that relies on internal firmware, which includes any smart speaker on the market today, it’s wise to consider the product release date.

           

          ….now the only person advocating  Sonos managed to flag himself as “best answer”….sad, sad

            Lee_23
            Avid Contributor I
            January 21, 2020

            Absolutely gutted. 2 Play 5’a will cost me £700 to ‘upgrade’. This is daylight robbery. 
             

            I know you don’t have to upgrade but my system only works well via Google Play. Once this streaming service updates, my whole system will be redundant!!!

            leocAuthor
            Trending Lyricist I
            January 21, 2020

            also, write a comment on facebook if you have an account, i guess there is some value in preventing other people from making the mistakes

            https://www.facebook.com/sonos/posts/10157915219689699?notif_id=1579631838877917&notif_t=feedback_reaction_generic

            chickentender
            chickentender
            January 22, 2020

            Just curious, how often do you replace your phone, either Apple or Android?

            If this was directed at me….. I was one of the last Blackberry holdouts. ;)

            So, I know how to walk the talk. Hahaha.

            And even today still use a Blackberry android model (the original KeyOne) and only moved to it because Blackberry 10 OS had been deprecated. A fairly similar scenario really.

            Brentr
            Trending Lyricist I
            January 22, 2020

            Mine are only 4 ½ years old and ready to be bricked according to Sonos. $2500 for the system to last 4 ½ years. SONOS YOU ARE A BUNCH OF ARSEHOLES. Salesman recommend Sonos due to the quality of their product. What’s the point in quality when the company decides to brick them after a few years. Also beware if you are “upgrading” the play 5 that this product if approaching 5 years and will no doubt also be bricked in a couple of years.

              Show more replies
              Terms & ConditionsAccessibility statement