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leoc
Trending Lyricist I
January 21, 2020
Answered

I CAN'T BELIEVE SONOS IS DOING THAT TO THEIR CUSTOMERS

  • January 21, 2020
  • 24 replies
  • 1177 views

I own 3 speakers gereration 1 + bridge.

 

You buy speakers 7-8 years ago and now they say: “ops, sorry, you can’t use them anymore?”

 

ABSOLUTELY  SHAME ON YOU SONOS YOU SHOULD BE EMBARRASSED

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      Best answer by melvimbe

      There is more discussion on this topic here:

       

      https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835470

       

      Also, your systems will be useful for long after May, they just won’t receive any updates.  They should work just fine until a streaming service decides to change things, which I don’t think happens very often.

       

      As far as a product being viable 3 years from now, it’s not a factor of when you bought so much as when it was released that determines the products age.  The legacy products that no longer receive updates are all much older than 3 years based on release date.  When buying any product that relies on internal firmware, which includes any smart speaker on the market today, it’s wise to consider the product release date.

      24 replies

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      Lomas
      Lyricist III
      January 22, 2020

      So I pay £1500 for 2 Sonos 5’s and a Connect 3 years ago and now they want me to pay £1200 net of the 30% generous discount to keep the items doing what they should...I don’t think so!! Buy a new 5 that is already halfway through its life, no way Jose!!
       

      Check out eBay folks my whole system will be on there whilst 2nd hand values are still good (and others are blissfully unaware of SONOS’s strategy).

      gcopping
      Contributor I
      January 22, 2020

      SONOS have completely abused the trust that their customers put in them. They deserve everything that they get. We need to get this issue in the media worldwide to make people aware of how SONOS are abusing their customers. To expect us to pay out hundreds of pounds to replace products which are only three or four years old is arrogant in the extreme. If you have shares in this company - sell them quickly because they will be worthless very soon.

        FJM
        Contributor I
        January 23, 2020

        I read with substantial dismay that SONOS will no longer provide updates for certain equipment. I want to advise SONOS management and community at large how disappointing this announcement is.

        I have been a very loyal SONOS customer for at least 8 years and have purchased:

        2 SONOS one’s

        2 SONOS 5’s 1 generation

        2 SONOS 5”s 2 generation

        2 SONOS Sound Bars…

        1 SONOS Base Unit

        Also have purchased three individual sets of SONOS one’s for individual members of my family as gifts.

        As you can see I have made a considerable investment in both the company and its equipment.

        I find it interesting and disappointing that this announcement happens to coincide with the fact that SONOS is now a publicly traded company on Wall Street. Since SONOS has gone public its share price and not increased and its sales volume has not increased as Wall Street had hoped. Now the NEW strategy will be for SONOS management to create incentives for existing customers to purchase more "NEW" units…..THEREFORE INCREASE SALES VOLUME!  Before SONOS went “PUBLIC” it had an outstanding reputation for quality. Now it looks like GREED MANAGEMENT has taken control of the company…..

        II will no longer invest my money in products with a company management that maintains this type of business agenda.

        FJM

         

        leocAuthor
        Trending Lyricist I
        January 23, 2020

        I absolutely agree. In my view this is fraudulent behavior. The now obsolete units were sold in retail up to only a few ago. People pretty much being blackmailed to replace the units or otherwise their whole system will collapse. Last but not least, which products will be next to be rendered obsolete, f.e Play 3??

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