Skip to main content
leoc
Trending Lyricist I
January 21, 2020
Answered

I CAN'T BELIEVE SONOS IS DOING THAT TO THEIR CUSTOMERS

  • January 21, 2020
  • 24 replies
  • 1177 views

I own 3 speakers gereration 1 + bridge.

 

You buy speakers 7-8 years ago and now they say: “ops, sorry, you can’t use them anymore?”

 

ABSOLUTELY  SHAME ON YOU SONOS YOU SHOULD BE EMBARRASSED

      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
      Best answer by melvimbe

      There is more discussion on this topic here:

       

      https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835470

       

      Also, your systems will be useful for long after May, they just won’t receive any updates.  They should work just fine until a streaming service decides to change things, which I don’t think happens very often.

       

      As far as a product being viable 3 years from now, it’s not a factor of when you bought so much as when it was released that determines the products age.  The legacy products that no longer receive updates are all much older than 3 years based on release date.  When buying any product that relies on internal firmware, which includes any smart speaker on the market today, it’s wise to consider the product release date.

      24 replies

      LynnGrace
      Lyricist II
      January 21, 2020

      Bought mine 5 years ago. Now apparently it’s fit for the bin!

        leocAuthor
        Trending Lyricist I
        January 21, 2020

        you can spend a few more thousand $ for “exchanging” them……...oh….and again in a few years. Absolutely ridiculous, gotta spend time and energy to inform people to NOT buy sonos.

          hfheatlie
          Lyricist I
          January 21, 2020

          SONOs. I used to be a massive supporter. 
           

          I used to tell EVERYONE they should have and use SONOS. 
           

          Now I find out you are junking components of my system, in particular a very expensive PLAY5. Why would I purchase more SONOs items when there is a chance you do this again in another few years. 
           

          Trust arrives on foot but leaves on a horse  

          you have lost a valued customer. 
          you have lost a proponent and advocate for SONOS.

           

          i have 12 SONOs items including a playbar and amp. I wish I’d never purchased them as I have lost confidence in the product. 

          Goodbye SONOS

           

            JohnJLC
            Lyricist I
            January 21, 2020

            Like those who have already replied I have lost complete confidence in this company.

            Have 2 Play5’s and a  bridge purchased in late 2017 that shortly will not be able to accept updates ???

            I rave positively about Sonos to all my friends...at least up through yesterday.

            Why would I ever purchase another piece of hardware with the knowledge that it may or may not

            be viable 3 years from now ?     Plus I love filling up landfills with useless electronic junk  !!!!!

            Up through yesterday everything about SONOS; ease of use, functionality, sound, spotify and audible connections were fantastic.     Not sure anymore.

             

            JohnJLC

              melvimbe
              melvimbeAnswer
              January 21, 2020

              There is more discussion on this topic here:

               

              https://en.community.sonos.com/announcements-228985/end-of-software-updates-for-legacy-products-6835470

               

              Also, your systems will be useful for long after May, they just won’t receive any updates.  They should work just fine until a streaming service decides to change things, which I don’t think happens very often.

               

              As far as a product being viable 3 years from now, it’s not a factor of when you bought so much as when it was released that determines the products age.  The legacy products that no longer receive updates are all much older than 3 years based on release date.  When buying any product that relies on internal firmware, which includes any smart speaker on the market today, it’s wise to consider the product release date.

              Danny
              leocAuthor
              Trending Lyricist I
              January 21, 2020

              ok, so, the whole system won’t receive any updates from May on but it SHOULD BE FINE for a while. Then everything could be over instantly depending on updates of the streaming services. Not sure if you are working for Sonos, Danny, but nothing you say makes it better.

                robfunk71
                Lyricist I
                January 21, 2020

                I'm shattered, I refused to buy Bose. Now Sonos does this . It's over, cancel everything, streaming music, get rid of Sonos, go back to using my hifi and buy cds.

                  chickentender
                  chickentender
                  January 21, 2020

                  I'm shattered, I refused to buy Bose. Now Sonos does this . It's over, cancel everything, streaming music, get rid of Sonos, go back to using my hifi and buy cds.

                  I’m not shattered, but I’m finally resolved. It’s awfully apparent that literally everything is becoming “subscription” based, including hardware. Planned obsolescence and upgrade mentality has been sold to most consumers as par for the course. I’m as guilty as any in contributing and buying along with the changes. That genuinely needs to end. I ended it with main audio components many years back (old receiver, turntable, speakers that I will *not* upgrade because they are more than sufficient). I ended it with digital cameras in 2013 with a DSLR that is more than adequate for my needs. I ended it too with computing hardware (and software in many cases) which I now use until it will no longer function and physical upgrades are an impossibility.  
                  I am ending it with Sonos today and intend to leave my system as-is whether it receives future updates or no; if streaming services change in the future, I will address that today by returning once again to building my personal, local streaming music library and physical media. I want out of the cycle. “Good enough” is just that. I need to treat everything like I do my car - if it gets me there, it’s working as intended;  I do not need lane-detection and remote-start. I do not need Apple Airplay 2 and 12v triggering. An installer may; I do not. I’ll not get rid of Sonos - I paid handsomely for it and it’s working for now - but I’ll not be subscribing or using this strangely structured, purchase incentive plan of a sort. Sonos may just as well offer a lease option at this point, since that’s effectively what is already occurring in a hardware product so completely bound to its software and firmware components. Honestly, it isn’t surprising or even unwarranted, but for my part it’s entirely unattractive. Some might disagree and that’s totally cool.

                    robfunk71
                    Lyricist I
                    January 21, 2020

                    Well said 

                      Weslin
                      Lyricist I
                      January 21, 2020

                      Very frustrated as well. They are happy to comment that the Play:5 was launched in 2009, but they were still selling it in shops only a couple of years ago, at least in Australia. 

                      Surely you cannot sell a product in stores knowing that in just 2 or 3 years a $500 product will be obsolete. 

                      Sonos should be required to publish when products will be obsolete, considering how expensive a set up is. Would be interested in the legality of this sort of business practice, but I guess they know that no individual will do anything. 

                      Will definitely stop recommending Sonos. 

                      Can anyone recommend another wireless sound system that works well?

                        Show more replies
                        Terms & ConditionsAccessibility statement