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Trending Lyricist I
March 18, 2014

How to leave Private Beta

  • March 18, 2014
  • 151 replies
  • 3099 views
Hi,trying to leave Private Beta to try Public beta of the new controller, but no way to do so? Help Cheers Daivd
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    151 replies

    Lyricist I
    March 31, 2014
    Hi Azur, having the same problem, was on the public app and I thought I would try the private one, but changed my mind ( so didnt download the new app ) just whent in to opt out. reinstal the app i had, now it doesnt work. already phoned the contact no.. and e-mailed twice, eventually got a reference no.. but now one has got intouched xx can u please help xx catherine
    Lyricist I
    April 1, 2014
    Submitted 3537918
    Lyricist I
    April 1, 2014
    Please can you remove me from private beta 3540870.
    Thanks
    Lyricist II
    April 1, 2014
    Hey Guys, Same goes for me too. Enrolled in the private beta, but unable to leave it to receive the new public beta. Diagnostic: 3540909. Best Regards, Tom
    Trending Lyricist I
    April 2, 2014
    Hi, can I also leave the private beta? Diagnostic 3545538 thanks, Ross
    Sonos Employee
    April 3, 2014
    Hello all,

    I apologize for not seeing some of these sooner but everyone who has responded with a diagnostics so far should be all set.

    If anyone else runs into the issue of not being able to join the public beta due to being enrolled in a private beta, please submit a diagnostics report and reply here with the confirmation number so I can get your account corrected.

    Thanks!
    Sonos Employee
    April 3, 2014
    Hi Azur, having the same problem, was on the public app and I thought I would try the private one, but changed my mind ( so didnt download the new app ) just whent in to opt out. reinstal the app i had, now it doesnt work. already phoned the contact no.. and e-mailed twice, eventually got a reference no.. but now one has got intouched xx can u please help xx catherine
    Hi Catherine,

    Has anyone got back to you? If not, please let me know the reference number and I can take a look myself.

    Thanks,
    Azur
    Sonos Employee
    April 3, 2014
    Hey Guys, Same goes for me too. Enrolled in the private beta, but unable to leave it to receive the new public beta. Diagnostic: 3540909. Best Regards, Tom
    Hi Tom,

    You should be able to sign up for the public beta under your account now.  If that's not the case please let me know!

    Thanks,
    Azur
    Contributor I
    April 3, 2014
    Hi Azur. Thank you.
    Lyricist II
    April 3, 2014
    Hello 
    I would like to join public program as well to test the new controller - but can't leave private. 

    Code 3549561

    Brgds
    Christian