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Rydens
Trending Lyricist I
March 18, 2014

How to leave Private Beta

  • March 18, 2014
  • 151 replies
  • 3099 views
Hi,trying to leave Private Beta to try Public beta of the new controller, but no way to do so? Help Cheers Daivd
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    151 replies

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    Azur D
    Sonos Employee
    April 3, 2014
    Hello 
    Hi Christian,

    You should be able to join now.

    Thanks!
    caxy
    Lyricist I
    April 4, 2014
    Hi Azur, having the same problem, was on the public app and I thought I would try the private one, but changed my mind ( so didnt download the new app ) just whent in to opt out. reinstal the app i had, now it doesnt work. already phoned the contact no.. and e-mailed twice, eventually got a reference no.. but now one has got intouched xx can u please help xx catherine
    hi Azur. good news Richard ( the Engineer ) phoned today and he talked me threw it, and on my laptop and fixed it xx so Iam happy xx thank you for your help xx catherine xx
    Azur D
    Sonos Employee
    April 4, 2014
    Hi Azur, having the same problem, was on the public app and I thought I would try the private one, but changed my mind ( so didnt download the new app ) just whent in to opt out. reinstal the app i had, now it doesnt work. already phoned the contact no.. and e-mailed twice, eventually got a reference no.. but now one has got intouched xx can u please help xx catherine
    Hi Catherine,

    That's good to hear!  I'm glad he was able to get everything resolved.

    Please let us know if we can help with anything else!

    Thanks,
    Azur
    Egil_1
    Lyricist I
    April 5, 2014
    Hi, I have the same problem, can't seem to leave the private beta. Confirmation number: 3556468.

    Thanks! 🙂
    Azur D
    Sonos Employee
    April 5, 2014
    Hi, I have the same problem, can't seem to leave the private beta. Confirmation number: 3556468.

    Thanks! :-)

    You're all set Egil
    gary_46
    Contributor I
    April 6, 2014
    3562493.  Cannot leave Beta private - wanted to add a Qobuz account but cannot do so at present.
    User308609
    Contributor I
    April 8, 2014
    Hello, can you please help me leave the beta as well?  Dianost # 3567536
    Azur D
    Sonos Employee
    April 8, 2014
    Hello, can you please help me leave the beta as well?  Dianost # 3567536
    You should be able to join the public beta now.

    Thanks,
    Azur
    Azur D
    Sonos Employee
    April 8, 2014
    3562493.  
    Hi Gary,

    The system which that diagnostics came from is not a part of any beta program and therefore should not have the issue you describe.

    The system is registered to the following email:

    janet******205@googlemail.com

    Make sure that's the email you are using to login into your account at https://www.sonos.com/myaccount and you should be able to join the public beta.

    Thanks,
    Azur
    rhughes99
    Lyricist I
    April 10, 2014
    Please remove me from the private beta as well, conf # 3578776, richard
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