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Rydens
Trending Lyricist I
Mar 18, 2014 7:08 PM UTC

How to leave Private Beta

Hi,trying to leave Private Beta to try Public beta of the new controller, but no way to do so? Help Cheers Daivd
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    151 replies

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    Azur D
    Sonos Employee
    Apr 3, 2014 11:05 PM UTC
    Hello 
    Hi Christian,

    You should be able to join now.

    Thanks!
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    caxy
    Lyricist I
    Apr 4, 2014 7:03 PM UTC
    Hi Azur, having the same problem, was on the public app and I thought I would try the private one, but changed my mind ( so didnt download the new app ) just whent in to opt out. reinstal the app i had, now it doesnt work. already phoned the contact no.. and e-mailed twice, eventually got a reference no.. but now one has got intouched xx can u please help xx catherine
    hi Azur. good news Richard ( the Engineer ) phoned today and he talked me threw it, and on my laptop and fixed it xx so Iam happy xx thank you for your help xx catherine xx
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    Azur D
    Sonos Employee
    Apr 4, 2014 7:10 PM UTC
    Hi Azur, having the same problem, was on the public app and I thought I would try the private one, but changed my mind ( so didnt download the new app ) just whent in to opt out. reinstal the app i had, now it doesnt work. already phoned the contact no.. and e-mailed twice, eventually got a reference no.. but now one has got intouched xx can u please help xx catherine
    Hi Catherine,

    That's good to hear!  I'm glad he was able to get everything resolved.

    Please let us know if we can help with anything else!

    Thanks,
    Azur
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    Egil_1
    Lyricist I
    Apr 5, 2014 9:12 AM UTC
    Hi, I have the same problem, can't seem to leave the private beta. Confirmation number: 3556468.

    Thanks! 🙂
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    Azur D
    Sonos Employee
    Apr 5, 2014 7:22 PM UTC
    Hi, I have the same problem, can't seem to leave the private beta. Confirmation number: 3556468.

    Thanks! :-)

    You're all set Egil
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    gary_46
    Contributor I
    Apr 6, 2014 4:47 PM UTC
    3562493.  Cannot leave Beta private - wanted to add a Qobuz account but cannot do so at present.
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    User308609
    Contributor I
    Apr 8, 2014 12:33 AM UTC
    Hello, can you please help me leave the beta as well?  Dianost # 3567536
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    Azur D
    Sonos Employee
    Apr 8, 2014 3:52 PM UTC
    Hello, can you please help me leave the beta as well?  Dianost # 3567536
    You should be able to join the public beta now.

    Thanks,
    Azur
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    Azur D
    Sonos Employee
    Apr 8, 2014 3:54 PM UTC
    3562493.  
    Hi Gary,

    The system which that diagnostics came from is not a part of any beta program and therefore should not have the issue you describe.

    The system is registered to the following email:

    janet******205@googlemail.com

    Make sure that's the email you are using to login into your account at https://www.sonos.com/myaccount and you should be able to join the public beta.

    Thanks,
    Azur
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    rhughes99
    Lyricist I
    Apr 10, 2014 6:25 PM UTC
    Please remove me from the private beta as well, conf # 3578776, richard
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