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Rydens
Trending Lyricist I
March 18, 2014

How to leave Private Beta

  • March 18, 2014
  • 151 replies
  • 3099 views
Hi,trying to leave Private Beta to try Public beta of the new controller, but no way to do so? Help Cheers Daivd
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    151 replies

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    naygk
    Contributor III
    March 25, 2014
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    Hi Azur..getting late in Denmark :-)

    I did what you suggested...still it wants to be updated - it says so on the top link just above Sonos favourites. Clicking the update link - give me an option to a link - that should send me an e-mail....which I don't get.

    Going to bed now...but will continue tomorrow :-)

    Regards
    Jens.
    Azur D
    Sonos Employee
    March 25, 2014
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    Hi Jens,

    I'll send you an email with a few more things to try.  We'll get this figured out :)

    Thanks,
    Azur
    Mathieu_2
    Lyricist I
    March 25, 2014
    Hi, could you please remove me from private beta ? My diagnostic number is 3509691. Thanks
    Thanks.
    Have a good day.
    BRYAN_25
    Avid Contributor I
    March 27, 2014
    Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

    You can find instructions on submitting diagnostics on the following link:

    https://sonos.custhelp.com/app/answers/detail/a_id/142

    Thanks!
    Same here - diag # 3521507 ; hopefully it works as I've had trouble with diagnostics before.  
    Azur D
    Sonos Employee
    March 27, 2014
    Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

    You can find instructions on submitting diagnostics on the following link:

    https://sonos.custhelp.com/app/answers/detail/a_id/142

    Thanks!
    You're good to go Bryan.
    Gavin Draper
    Lyricist I
    March 28, 2014
    Same again. Diagnostic no. 3525731
    Stefan_6
    Contributor I
    March 29, 2014
    Azur, 

    I'm also in a private Beta it seems, could you help us out?
    Diag. no. 3529809
    S
    cheers
    Witold
    Lyricist I
    March 30, 2014
    +1, I would also like to leave private Beta. My diagnostic number is: 3534122

    Thx

    W.
    PeterE
    Contributor I
    March 30, 2014
    Hi Azur. Also having the same trouble. My diagnostic number is 3534174. Many thank.
    Birger
    Contributor I
    March 31, 2014
    Hi, my diagnostic number is 3537014 thanks for the support!
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