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Rydens
Trending Lyricist I
Mar 18, 2014 7:08 PM UTC

How to leave Private Beta

Hi,trying to leave Private Beta to try Public beta of the new controller, but no way to do so? Help Cheers Daivd
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    151 replies

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    Azur D
    Sonos Employee
    Mar 25, 2014 8:30 PM UTC
    Hi, could you please remove me from private beta ? My diagnostic number is 3509691. Thanks
    Hi Mathieu,

    You are good to go now!

    Thanks,
    Azur
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    Azur D
    Sonos Employee
    Mar 25, 2014 8:31 PM UTC
    I cannot leave the private beta either. Diag number 
    Hi Rhys - you're all set!
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    Azur D
    Sonos Employee
    Mar 25, 2014 8:32 PM UTC
    Locked into Private Beta as well, diagnostic report 3513401. Cheers
    You are good to go now Steve.
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    Azur D
    Sonos Employee
    Mar 25, 2014 8:32 PM UTC
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    You're all set Jens.
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    naygk
    Contributor III
    Mar 25, 2014 8:40 PM UTC
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    Thank you so much!
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    naygk
    Contributor III
    Mar 25, 2014 8:48 PM UTC
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    ...ok Nexus 7 - parsing error while downloading package 😞
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    Azur D
    Sonos Employee
    Mar 25, 2014 9:01 PM UTC
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    Hi Jens,

    I suggest rebooting your Nexus 7 and then re-downloading the Sonos software.  If you still have the same error, please let me know!

    Thanks,
    Azur
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    naygk
    Contributor III
    Mar 25, 2014 9:14 PM UTC
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    Did that.
    Downloaded again via Google Play (?) and updated afterwards - same problem when clicking the link. Maybe I should try the .apk file directly?
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    naygk
    Contributor III
    Mar 25, 2014 9:34 PM UTC
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    Installed via the apk file (26.1-75051a-1-11.apk) - installed ok, but it wants me to update?? And this is done by following a mail, that I don't receive... 😞
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    Azur D
    Sonos Employee
    Mar 25, 2014 9:58 PM UTC
    Same problem - locked in private beta...diagnostic report 3516517

    Regards
    Hi Jens,

    Let's try unchecking the option for "Verify Apps" under Settings.  On the Nexus 7, go to Settings -> Security and uncheck Verify Apps.

    Uninstall whichever version of the Sonos software you currently have installed, and download the new public beta software from the link provided on your account page.  

    If you still have the same issue we may need to move this conversation to email to gather some more information.

    Thanks!
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