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Rydens
Trending Lyricist I
Mar 18, 2014 7:08 PM UTC

How to leave Private Beta

Hi,trying to leave Private Beta to try Public beta of the new controller, but no way to do so? Help Cheers Daivd
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    151 replies

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    Tom_126
    Contributor I
    Mar 20, 2014 2:32 PM UTC
    I just submitted a diagnostic. The number is 3498476 Thanks
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    Dave Bell
    Lyricist II
    Mar 20, 2014 2:39 PM UTC
    Mine is 3498500. Thank you.
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    Mark_195
    Lyricist I
    Mar 20, 2014 2:59 PM UTC
    Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

    You can find instructions on submitting diagnostics on the following link:

    https://sonos.custhelp.com/app/answers/detail/a_id/142

    Thanks!
    Thank you, Azur. My confirmation number is 3498560.
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    Azur D
    Sonos Employee
    Mar 20, 2014 3:01 PM UTC
    Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

    You can find instructions on submitting diagnostics on the following link:

    https://sonos.custhelp.com/app/answers/detail/a_id/142

    Thanks!
    Hi Mark,

    You should be all set.  Let me know if that's not the case.

    Thanks!
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    Azur D
    Sonos Employee
    Mar 20, 2014 3:02 PM UTC
    I just submitted a diagnostic. The number is 3498476 Thanks
    Good to go!
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    Azur D
    Sonos Employee
    Mar 20, 2014 3:03 PM UTC
    Mine is 
    All set Dave!
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    Dave Bell
    Lyricist II
    Mar 20, 2014 3:06 PM UTC
    Mine is 
    Thank you Azur!
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    quatauta
    Lyricist I
    Mar 20, 2014 9:17 PM UTC
    Hi,
    I am also locked into a private beta which I cannot so to leave. Can you please help? My diagnostic confirmation number is 3499744.
    Thanks, Daniel.
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    Azur D
    Sonos Employee
    Mar 20, 2014 9:40 PM UTC
    Hi,
    I am also locked into a private beta which I cannot so to leave. Can you please help? My diagnostic confirmation number is 3499744.
    Thanks, Daniel.
    Hi Daniel,

    You should be good to go.  Let me know if theres any further trouble.

    Thanks,
    Azur
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    quatauta
    Lyricist I
    Mar 21, 2014 6:45 AM UTC
    Hi,
    I am also locked into a private beta which I cannot so to leave. Can you please help? My diagnostic confirmation number is 3499744.
    Thanks, Daniel.
    My Sonos is now updated to the public beta.
    Azur, thank you very much!
    Daniel
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