How to leave Private Beta

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur
yes I saw it and reply back

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur
Hello Azur, Could you do the same for my account please. I'm stuck in private beta as well. Thanks! E

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur
Done!  Let me know if you still have any issues.

Thanks,
Azur

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur
I have the same issue. Says I am registered in a Private Beta I am unaware of. The name of the beta doesn't show up so I can't leave it.

I'm also unable to leave the private beta.  Like bLxZe, I don't see  name for the private beta, so I can't leave it.

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur
Same for me.. I cannot leave it. I emailed support too but havent received a response.

Same for me. Is it possible to amend my account as well? Thanks

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur
I am having the same issue. Can't leave Private Beta to join Public Beta. 

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur
Thanks!

Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

You can find instructions on submitting diagnostics on the following link:

https://sonos.custhelp.com/app/answers/detail/a_id/142

Thanks!