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Rydens
Trending Lyricist I
March 18, 2014

How to leave Private Beta

  • March 18, 2014
  • 151 replies
  • 3099 views
Hi,trying to leave Private Beta to try Public beta of the new controller, but no way to do so? Help Cheers Daivd
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    151 replies

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    Azur D
    Sonos Employee
    May 6, 2014
    Hi Simen,

    I've corrected that now and enrolled you into the public beta.  You should now have an update available on your Sonos controllers.  

    Let me know if you have any other issues!

    Thanks,
    Azur
    Simen
    Lyricist III
    May 6, 2014
    Thanks. I logged in to my account and everything is ok there, but i have an update available in the controller on my phone but it says there is a problem analyzing the package. I tried to download the file to my samsung s2 from my account but that didnt work either. it said it couldnt read the file.
    I updated the controller on my PC and it is now currently running version 5.0 so it worked fine on the computer but not on my cell.
    Azur D
    Sonos Employee
    May 6, 2014
    Hi Simen,

    Let's try uninstalling the Sonos app from your cell completely and re-installing from the link under your account.  You can uninstall by going to Settings -> Apps and tapping on the Sonos app.

    If you see the same error, or you've already tried that, please go into Settings -> Security and uncheck 'Verify apps'.  

    If both of the above fail, let's go ahead and restart your cell phone to see if that clears it up.  

    Let me know how it goes!

    Thanks,
    Azur
    Simen
    Lyricist III
    May 6, 2014
    I deleted it the app, downloaded the file from "your account" but i could not open it directly from the pull down menu on my phone, I had to go to the downloads folder on my phone and start the installation from there and then it worked like i charm, So now my system is up & running again.
    Thank you so much for your help and patience. If it was up to me you would be up for a big, big raise.

    Thanx again

    Simen
    Azur D
    Sonos Employee
    May 6, 2014
    I'm glad I could help and that you're up and running!  Enjoy the new app :)

    Thanks,
    Azur
    User825293
    Lyricist I
    May 10, 2014
    Me too please. Number is 3723673
    Azur D
    Sonos Employee
    May 12, 2014
    Me too please. Number is 3723673
    All set.
    zippy114
    Lyricist I
    June 19, 2014
    Me too please - Number is 3825359
    Azur D
    Sonos Employee
    June 19, 2014
    Me too please - Number is 3825359

    Hi Zippy,

    Your account seems to be setup correctly.  Which beta are you trying to join?  The Public beta this thread was created for has been closed as the software has been released.

    I would suggest emailing beta@sonos.com and letting them know which program you'd like to be a part of and what steps you need to take to join.

    Thanks!
    Roberto_6
    Lyricist I
    June 29, 2014
    Me too please - Number is 3825359

    Please help me, I'd also like to leave the private beta - My diagnostic number is 3848278.
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