Trending Lyricist I

Answered

How do I delete WiFi settings from Android controller?

Forum|Forum|5 years ago
November 27, 2020
23 replies
444 views

Hi, I have a complicated Sonos setup involving a Playbar, a Beam, two Play 1s, a Play 3 and a Symfonisk lamp, all in different rooms of the house. The Playbar and Beam are at opposite ends of the house wired by ethernet cable into an ethernet switch that go to the same router at the front of the house (we only have one router, though do have a WiFi booster at the back of the house kicking out a different SSID).

I’ll paste the system details below. But basically I want to be able to delete the Wifi settings from the Sonos controller so that it forces all the Sonos devices to use Sonosnet - I’m having problems with the Play 1 which is in the bedroom (the WM=1 device below). More than 50% of the times I try to do anything with it I get an error message - either ‘cannot connect’ or the ‘cannot add to queue’ messages. There’s no reason why it shouldn’t be using Sonosnet (the wired Beam is in the room directly below) so I think there must be a conflict somewhere.

The Play 3 in the kitchen is the only other speaker using the Wifi connection, rather than Sonosnet, which is also odd because it is about 5 metres away from the wired Playbar and 5 metres in the other direction from the Dining Room Play 1, both of which are WM=0 and working perfectly.

To delete the Wifi settings held on the controller, the official Sonos help guide says:

“On iOS or Android: From the Settings tab, tap System > Network > Networks. Select the WiFi network you'd like to remove, and tap Remove.”

However, the Wifi network on this page says ‘In use’ and is not clickable, so can’t be deleted.

Hoping a clever person can help point me in the right direction

Here’s the system deets …

Associated Product: 192.168.1.21
---------------------------------
Playbar: Back room
Serial Number: 5C-AA-FD-12-4B-BB:6
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.9.1.10-2.0
Series ID: A100
IP Address: 192.168.1.18
Audio In:
WM: 0
OTP:
---------------------------------
Play:1: Bedroom
Serial Number: 5C-AA-FD-47-4E-A6:7
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.8.3.7-2.0
Series ID: A101
IP Address: 192.168.1.10
WM: 1
OTP:
---------------------------------
Play:1: Dining room
Serial Number: 78-28-CA-6D-0A-04:2
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.20.1.6-2.1
Series ID: A200
IP Address: 192.168.1.13
WM: 0
---------------------------------
Play:3: Kitchen
Serial Number: B8-E9-37-D5-4E-72:1
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.8.1.3-2.1
Series ID: A100
IP Address: 192.168.1.6
WM: 1
OTP:
---------------------------------
Beam: Lounge
Serial Number: 34-7E-5C-96-B1-A8:9
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.23.1.10-2.2
Series ID: A100
IP Address: 192.168.1.21
Audio In:
WM: 0
---------------------------------
SYMFONISK Table lamp: Toby's room
Serial Number: 78-28-CA-81-0C-A4:E
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.20.2.3-2.0
Series ID: A100
IP Address: 192.168.1.16
WM: 0

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by ratty

They don’t see the Play:3 either. I believe it is a different system. One possible clue: the Play:3 is on channel 6, whereas your main system is on ch 1.

(To be really sure, go to http://x.x.x.x:1400/status/zp on the Play:3 and on the Playbar and see if the HouseholdControlID is different. Do not paste the results here.)

Power the Play:3 off. Leave it wired.

Reset your controller app. Restart it and add it to the existing system. Check all looks okay.

Power the Play:3 up in factory reset and add it.

Show previous replies

rattyAnswer

They don’t see the Play:3 either. I believe it is a different system. One possible clue: the Play:3 is on channel 6, whereas your main system is on ch 1.

(To be really sure, go to http://x.x.x.x:1400/status/zp on the Play:3 and on the Playbar and see if the HouseholdControlID is different. Do not paste the results here.)

Power the Play:3 off. Leave it wired.

Reset your controller app. Restart it and add it to the existing system. Check all looks okay.

Power the Play:3 up in factory reset and add it.

S

SmoffAuthor

Trending Lyricist I

The HouseholdControlID is the same for all three devices, so does that mean the Play:3 is not on a different system?

I will try the further steps here later on tonight and report back later on. Thanks so much for helping me this far ...

Smilja

@Smoff, Probably the wireless card of the Play:3 is faulty. Submit a diagnostic and reply here with the confirmation number; a technician will get back to you.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

S

SmoffAuthor

Trending Lyricist I

Thanks @Smilja

The confirmation no is: 39387274

ratty

It could be a faulty wireless card. Something is clearly amiss since it’s not tuning to the correct SonosNet channel. It doesn’t even appear to have the correct home channel.

S

SmoffAuthor

Trending Lyricist I

Actually @Smilja , this second diagnostic report might be better as I forgot my other Play:1 in Bedroom was not powered on.

Confirmation no: 985090412

(I am having same problem with this Bedroom speaker not appearing in My System when I try to force it onto SonosNet - again should be no problems in terms of distance from other devices on SonosNet.)

ratty

Two wireless cards going bad at the same time sounds like a stretch. Something doesn’t add up...

Ken_Griffiths

Could the Play:3 here have perhaps been setup on a different WiFi access point operating on a different channel etc - perhaps try switching off any ‘other’ access points and see if the device (on reboot) then connects back to the Household over SonosNet.

S

SmoffAuthor

Trending Lyricist I

@Ken_Griffiths I do have an extra Wifi AP to serve the back of the house (it’s a narrow, but long terrace). But seeing as this AP is connected via cable to the main router in the front, I thought for Sonos purposes they would all be treated as the same network.

Does it matter which of the two Wifi APs my phone is connected to when I am using the Sonos controller to set up the devices after factory reset? Obviously my phone will routinely switch wifi networks as I walk around the house, but I thought Sonos was indifferent to this due to having its own mesh network.

So I’m unsure of how to make sure the Play:1 and Play:3 that I’m having trouble with are set up using the ‘correct’ AP, as I’m not sure which one is ‘correct’ and which one is the ‘other’. The PlayBar in the back of the house is hardwired via an ethernet switch to the main router. And the Beam in the front of the house is hardwired straight into the main router.

Should I factory reset both problem speakers, take them to the front room, and set them up using ethernet cable directly into main router? Then take them back to the rooms they’re supposed to be in and hope that they connect to SonosNet wirelessly?

ratty

Which AP doesn’t matter. The phone connects into the subnet either way.

Did you follow my earlier suggestion here (the second bit)?

Show more replies

Sign up

Login to the community