How do I delete WiFi settings from Android controller?

Forum|Forum|5 years ago
November 27, 2020
23 replies
444 views

Hi, I have a complicated Sonos setup involving a Playbar, a Beam, two Play 1s, a Play 3 and a Symfonisk lamp, all in different rooms of the house. The Playbar and Beam are at opposite ends of the house wired by ethernet cable into an ethernet switch that go to the same router at the front of the house (we only have one router, though do have a WiFi booster at the back of the house kicking out a different SSID).

I’ll paste the system details below. But basically I want to be able to delete the Wifi settings from the Sonos controller so that it forces all the Sonos devices to use Sonosnet - I’m having problems with the Play 1 which is in the bedroom (the WM=1 device below). More than 50% of the times I try to do anything with it I get an error message - either ‘cannot connect’ or the ‘cannot add to queue’ messages. There’s no reason why it shouldn’t be using Sonosnet (the wired Beam is in the room directly below) so I think there must be a conflict somewhere.

The Play 3 in the kitchen is the only other speaker using the Wifi connection, rather than Sonosnet, which is also odd because it is about 5 metres away from the wired Playbar and 5 metres in the other direction from the Dining Room Play 1, both of which are WM=0 and working perfectly.

To delete the Wifi settings held on the controller, the official Sonos help guide says:

“On iOS or Android: From the Settings tab, tap System > Network > Networks. Select the WiFi network you'd like to remove, and tap Remove.”

However, the Wifi network on this page says ‘In use’ and is not clickable, so can’t be deleted.

Hoping a clever person can help point me in the right direction

Here’s the system deets …

Associated Product: 192.168.1.21
---------------------------------
Playbar: Back room
Serial Number: 5C-AA-FD-12-4B-BB:6
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.9.1.10-2.0
Series ID: A100
IP Address: 192.168.1.18
Audio In:
WM: 0
OTP:
---------------------------------
Play:1: Bedroom
Serial Number: 5C-AA-FD-47-4E-A6:7
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.8.3.7-2.0
Series ID: A101
IP Address: 192.168.1.10
WM: 1
OTP:
---------------------------------
Play:1: Dining room
Serial Number: 78-28-CA-6D-0A-04:2
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.20.1.6-2.1
Series ID: A200
IP Address: 192.168.1.13
WM: 0
---------------------------------
Play:3: Kitchen
Serial Number: B8-E9-37-D5-4E-72:1
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.8.1.3-2.1
Series ID: A100
IP Address: 192.168.1.6
WM: 1
OTP:
---------------------------------
Beam: Lounge
Serial Number: 34-7E-5C-96-B1-A8:9
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.23.1.10-2.2
Series ID: A100
IP Address: 192.168.1.21
Audio In:
WM: 0
---------------------------------
SYMFONISK Table lamp: Toby's room
Serial Number: 78-28-CA-81-0C-A4:E
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.20.2.3-2.0
Series ID: A100
IP Address: 192.168.1.16
WM: 0

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by ratty

They don’t see the Play:3 either. I believe it is a different system. One possible clue: the Play:3 is on channel 6, whereas your main system is on ch 1.

(To be really sure, go to http://x.x.x.x:1400/status/zp on the Play:3 and on the Playbar and see if the HouseholdControlID is different. Do not paste the results here.)

Power the Play:3 off. Leave it wired.

Reset your controller app. Restart it and add it to the existing system. Check all looks okay.

Power the Play:3 up in factory reset and add it.

ratty

Sometimes units get stuck on WiFi when they shouldn’t. Power cycle them to start with. If they don’t revert to SonosNet then factory reset just the offending units and re-add them.

106rallye

You could help them choosing Sonosnet if you turn off the offending wifi on the router for the time you power cycle the device.

S

SmoffAuthor

Trending Lyricist I

Thanks both, for your responses. I managed to delete the Wifi settings from the controller ( I had to unplug the two units that were WM=1 in order for the app to let me delete the Wifi). But after a factory reset the Kitchen Play 3 does not appear in My System after setup. The app suggests a power cycle to kick it in to appearing, but this didn’t work.

The app’s final step is to suggest plugging in a network cable ‘to update software’ which I have done, and it appears and works fine, of course. But then when I remove the cable it disappears again. Even after multiple power cycles. It’s as if the SonosNet is ignoring it. (Or it is not being ‘found’ by SonosNet).

Is it possible that the unit has a fault that means it cannot connect to SonosNet (even though it can connect direct to router via WiFi OK)?

ratty

But after a factory reset the Kitchen Play 3 does not appear in My System after setup.

So, to be clear, you added it okay but it now disappears when wireless? You haven’t gone into its room settings and disabled “WiFi” by any chance? (This does no such thing; in fact it stops the radio from connecting to SonosNet.)

S

SmoffAuthor

Trending Lyricist I

Hi ratty, yes I added the Play 3 OK through the app (wirelessly). Then had a message to say that I would probably need to power cycle it in order for it to appear in My System. So I did. But it still doesn;t appear.

I didn’t even know where the setting was to enable/disable Wifi. But I had a play around and found it in Kitchen=>Products=>Play 3 … But it was already enabled. I toggled it off, then on again (while I was wired), just to see if it would make a difference. But it hasn’t. Soon as I unplugged it, it disappeared again. And I’ve power cycled and factory reset it half a dozen times now. I’ve set it up both wired and wirelessly now, to see if it would make a difference. The only time it appears in My System is when it is either has the network cable in, or when it is connected using WiFi.

It is baffling as it is just 4/5 metres away from two Sonos units. (A wired PlayBar and a Play 1 on SonosNet.)

ratty

See if the Play:3’s radio is still alive. Whilst it’s wired, go to http://x.x.x.x:1400/status/proc/ath_rincon/status. See if it shows anything. Get the x.x.x.x IP address from Settings/System/About My System.

S

SmoffAuthor

Trending Lyricist I

Thanks so much for your almost-live helpdesking!

This is the log:

contents of /proc/ath_rincon/statusDebug info for INFRA mode at 6911Mode: INFRA (sonosnet)Operating on channel 2437Home channel is 2437RF Chains: RX:3 TX:3RF Chainmask: RX:0x07 TX:0x07Max Spatial Streams: RX:3 TX:3Noise Floor: -108 dBm (chain 0 ctl)Noise Floor: -111 dBm (chain 1 ctl)Noise Floor: -107 dBm (chain 2 ctl)PHY errors since last reading/reset: 3975355     OFDM ANI level: 6Ch11 Spur Immunity Level: 0HAL Reset Failures: cnt: 0 last: 0Region: 2

S

SmoffAuthor

Trending Lyricist I