How do I delete WiFi settings from Android controller?
Hi, I have a complicated Sonos setup involving a Playbar, a Beam, two Play 1s, a Play 3 and a Symfonisk lamp, all in different rooms of the house. The Playbar and Beam are at opposite ends of the house wired by ethernet cable into an ethernet switch that go to the same router at the front of the house (we only have one router, though do have a WiFi booster at the back of the house kicking out a different SSID).
I’ll paste the system details below. But basically I want to be able to delete the Wifi settings from the Sonos controller so that it forces all the Sonos devices to use Sonosnet - I’m having problems with the Play 1 which is in the bedroom (the WM=1 device below). More than 50% of the times I try to do anything with it I get an error message - either ‘cannot connect’ or the ‘cannot add to queue’ messages. There’s no reason why it shouldn’t be using Sonosnet (the wired Beam is in the room directly below) so I think there must be a conflict somewhere.
The Play 3 in the kitchen is the only other speaker using the Wifi connection, rather than Sonosnet, which is also odd because it is about 5 metres away from the wired Playbar and 5 metres in the other direction from the Dining Room Play 1, both of which are WM=0 and working perfectly.
To delete the Wifi settings held on the controller, the official Sonos help guide says:
“On iOS or Android: From the Settings tab, tap System > Network > Networks. Select the WiFi network you'd like to remove, and tap Remove.”
However, the Wifi network on this page says ‘In use’ and is not clickable, so can’t be deleted.
Hoping a clever person can help point me in the right direction
Here’s the system deets …
Associated Product: 192.168.1.21
---------------------------------
Playbar: Back room
Serial Number: 5C-AA-FD-12-4B-BB:6
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.9.1.10-2.0
Series ID: A100
IP Address: 192.168.1.18
Audio In:
WM: 0
OTP:
---------------------------------
Play:1: Bedroom
Serial Number: 5C-AA-FD-47-4E-A6:7
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.8.3.7-2.0
Series ID: A101
IP Address: 192.168.1.10
WM: 1
OTP:
---------------------------------
Play:1: Dining room
Serial Number: 78-28-CA-6D-0A-04:2
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.20.1.6-2.1
Series ID: A200
IP Address: 192.168.1.13
WM: 0
---------------------------------
Play:3: Kitchen
Serial Number: B8-E9-37-D5-4E-72:1
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.8.1.3-2.1
Series ID: A100
IP Address: 192.168.1.6
WM: 1
OTP:
---------------------------------
Beam: Lounge
Serial Number: 34-7E-5C-96-B1-A8:9
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.23.1.10-2.2
Series ID: A100
IP Address: 192.168.1.21
Audio In:
WM: 0
---------------------------------
SYMFONISK Table lamp: Toby's room
Serial Number: 78-28-CA-81-0C-A4:E
Sonos OS: S2
Version: 12.2.1 (build 61183170)
Hardware Version: 1.20.2.3-2.0
Series ID: A100
IP Address: 192.168.1.16
WM: 0