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Peck
Avid Contributor I
Apr 8, 2021 10:16 AM UTC
Answered

Horrible red box at top of search results

What’s is going on with this horrible red box that’s suddenly appeared?!  
Is Sonos intentionally degrading their S1 app to piss off their already disenfranchised legacy-owning customers?!!

 

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James L.
James L.Answer
Retired Community Staff
Apr 12, 2021 2:54 PM UTC

Hey folks, 

 

Thanks for your patience on this! We’re rolling out an update to the S1 iOS app today that should rectify this problem. Make sure you update to the latest build as of writing (build 57.5-88080) and you won’t see the red box on your browse view any more. :smiley:

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dt2
Trending Lyricist I
Apr 8, 2021 1:11 PM UTC

ensure when you drill down to the album to play you only tap once on the album cover , so that it then shows the album and all its tracks

 

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melvimbe
melvimbe
Apr 8, 2021 1:43 PM UTC

Good to know this hasn’t appeared for anyone else!  I will try reinstalling etc. And to have it confirmed this is not intentional!!

I can confirm there is no issue with my album artwork, always been fine prior to today. Will investigate further.…

 

in terms of general dissatisfaction, yes I must confess to being not too happy with Sonos these days, with the whole S1/S2 thing, and the way that’s being handled.  It’s clear I’m far from the only one too, and yes I am sufficiently unhappy that it does feel a lot like Sonos are looking to make my experience on S1 an unhappy one at any opportunity.  Like for example these regular prompts to upgrade which confuse everyone in our household and also regularly and continuously spoil the user experience.

I don’t think I should feel like I need to apologise for expressing this.

 

It might help if you attempted to try and understand the situation before assuming that Sonos is just out to annoy their own customers.   I definitely agree that the prompts to upgrade would be annoying and I can’t imagine many S1 customers don’t know about S2 by now.  However, the app updates are there for security patches, so that your Sonos system isn’t a door way for hackers to get into your home network.  It’s not about trying to spoil the user experience, obviously, and surely something Sonos would rather not have to bother with on either S1 or S2.

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Danny
James L.
James L.
Retired Community Staff
Apr 8, 2021 2:01 PM UTC

Thanks for the information folks, we’ve been able to reproduce this and have raised it with our development team. They’ll take a closer look into it and work on a fix as soon as possible, though we have no further information to provide at this time. Once again, thanks for bringing this to our attention :slight_smile:

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    dt2
    Trending Lyricist I
    Apr 8, 2021 2:06 PM UTC

    thanks for your assistance and response ,  and glad it’s a bug and not a new feature !!!   :slight_smile:

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    PeckAuthor
    Avid Contributor I
    Apr 8, 2021 5:27 PM UTC

    Yes thanks for confirming it’s being fixed.

    As has been described above - it’s in lots of places when browsing My Sonos or search results. The current playing screen is fine.

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    fkmorgan
    Avid Contributor I
    Apr 9, 2021 10:19 PM UTC

    I’ve got the same problem, getting it on browsing my own library and on Plex.

    Glad to hear support have been able to reproduce it as I was very worried this was an intentional new design element after latest S1 update. 

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    James L.
    James L.Answer
    Retired Community Staff
    Apr 12, 2021 2:54 PM UTC

    Hey folks, 

     

    Thanks for your patience on this! We’re rolling out an update to the S1 iOS app today that should rectify this problem. Make sure you update to the latest build as of writing (build 57.5-88080) and you won’t see the red box on your browse view any more. :smiley:

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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      PeckAuthor
      Avid Contributor I
      Apr 12, 2021 3:24 PM UTC

      What’s is going on with this horrible red box that’s suddenly appeared?!  
      Is Sonos intentionally degrading their S1 app to piss off their already disenfranchised legacy-owning customers?!!

       

      That’s good news!  Thanks James.

      Clearly I am also relieved to see that Sonos are continuing to look after us S1 laggards! :-)

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