That worked for me also after a long wait to get to tech support and not being resolved. Thanks, my music plays again!

Is this the cause of the problem?
https://www.theregister.com/2024/05/30/windows_11_24h2_security_tweaks/?utm_source=weekly&utm_medium=newsletter&utm_content=article

Windows 11 24H2 might call time on that old NAS under the stairs

This works for my laptop, but not my NAS. Does anyone know how to change the SMB on an older wd mycloud device - there’s no option to amend it in settings when accessing via the wd mycloud UI?

Installed the altest update. SAtill get the 913 error trying to add the local - NOT networked - Music folder to the Sonos Library.

I tested the proposed “solution”. I do NOT use netwroedk shares, but I tried it anyway. I now see “Sonos Wireless HiFi System” where I didn’t before. However, Sonos still chokes on trying to add the network share:

I went back and checked Permissions on the Folder. I added Sonos, giving it Change and Read capabilities. The only change in behavior is that Sonos takes a beat longer before throwing up the same error message.

I have a Windows 11 PC S2 controller. Three pieces of Sonos (crap), an old Play1, a Play 3 and two Roam SL. Having spent quite a few hours fixing another issue 2 weeks ago, now new issue of PC music folder unable to be recognized by S2 … same thing... Error 913. What started it was my Play 3 got kicked out of the system for no reason. Then using the now infamous Version 80 mobile app (there is no other choice), I tried to add it back to the system. It said my Play 3 was not registered. 

To simplify matters, the Sonos help desk, and I agreed, unplugged the Play3 and concentrated on Error 913. No dice. They claim they have escalated this and someone will email me to set up a time to problem solve it. Have not seen this yet … they probably don’t know how to fix it yet!!

I did what worked for some above -- gave permission to “Sonos Wireless HiFi System” ---this is completely new to me. I had to type Sonos and search before it even comes up. Does not work.

The Sonos help desk did something else as well -  under Windows Setting/Users, it added another second user besides myself … his claim is then just sharing the music folder with this second user will bypass all the Windows/Norton firewall issues. Same thing, gave all the permissions. Still no luck.

Anyone found anything else? Why do we have to go through this twice a month. It’s simply casting music off your hard drive!!

Thanks

Down On Sonos

Finally stumbled on a fix, I hope… for my Windows 11 system anyway. 

Give all the proper permission for file sharing in both the Share tab and the Security tab to the additional user and Sonos Wireless Hifi System. For good measure make sure SMV1 is turned off but it comes as default for Windows 11 anyway.

My Sonos S2 is Sonos_79 1-53290. Yesterday (!!) it allowed three options for the music folder to reside in: OneDrive/music; ”Another folder or drive connected to my computer”; NAS.  As a Hail Mary, I copied some MP3s to the first option and it worked. Today(!!) the first option disappeared from S2. But moving the music folder to OneDrive/music continues to work. Why it makes a difference between Option 1 and 2 I don’t know. Sonos help desk missed this one. I just stumbled on it. But for someone who does not have large enough storage in your PC C:\ drive, you may be out of luck.

How can Sonos churn out such garbage software? Wait till they roll out another new version of the controller and we will have to do it all over again. I still haven’t begun to tackle my Play 3 issue yet. I don’t have the energy to waste my life on Sonos so soon. Maybe I should burn my Play 3 and go back to cassette tapes and a boom box.

Thanks

Hello,

I have received the exact same message and was unable to connect to my “Music” folder on my PC until I performed the following steps:

1. Right click on the “Music” folder
2. Select properties
3. Select the “Sharing” tab
4. Select Share
5. Select “Sonos Wireless HiFi System” in the dropdown box
6. Click on “Share”
7. Back at the top “Music Properties” dialog box click on “Advanced Sharing”
8. Click the “Share this folder” box in the upper left corner
9. At the bottom of the dialog box click “Apply” and then click “OK”
10. Go back to the Sonos controller and add your local “Music” folder

This worked for me.

Hope this helps.

daveintennessee

Did not work for me. This is an insidious issue that Sonos should have solved a long time ago.

Thank you! The music file sharing instructions as given by several of you in this thread worked for me (Windows 11). After countless “error code 913” tries I can once again play my iTune music files on what I was calling my expensive paperweights these last few weeks. Why couldn’t anyone from SONOS provide this relatively simple solution?

This worked for me too