Contributor I

Answered

Error Code 913 attempting to add Windows Folder to Music Library

Forum|Forum|2 years ago
May 19, 2024
73 replies
11309 views

This exact error has been widely reported here, but mostly for Macs. None of the official accepted “answers” for Windows provide a solution.

Running Sonos Controller for Windows 16.2.

This all started when I repped some of my CDs and tried to re-index the folder. It hung for hours. I let it run overnight, and it was still hanging. I closed and restarted the app. After that, any attempts to access the Music folder - or any subfolder - fails with the 913 error code.

I tried uninstalling and reinstalling the Controller. That has NO effect on this failure.

The Controller either suddenly won’t support WIndolws Folders, or it leaves some “residue” during indexing that cannot be removed by uninstalling the app. It could be hidden properties on the folders themselves, hidden Windows Registry keys, something.

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Best answer by bfbees

This solution worked for me:

Show previous replies

B

bfbeesAnswer

Lyricist I

This solution worked for me:

B

bleebo001

Lyricist I

Same here, my library just disappeared and I cannot reconnect...error 913….HELP!!!!!

O

Olirics

Lyricist I

This is a complete joke for a product that is not cheap . Access to your own library should be a simple task . Not spending hours with tech support trying to resolve. I’m sure the CEO of Sonos is having a lovely weekend in the Hamptons while loads of us won’t be be to listen to music this holiday weekend . Why the hell don’t Sonos actually make a comment on this instead of leaving it to the customers sort out . Ahhhhhhhhrrr.

C

Chlorine

Lyricist III

According to Sonos support, the reason for this breakage is that they have, without warning, ended support for http and SMBv1 protocols for accessing network drives, out of a supposed concern for our security. Your network share must use SMBv2 or SMBv3 protocol. This is something you would adjust on the device which is doing the sharing. If, as in my case, this is not a Windows system, the proposed fix for Windows PCs will not be useful even if you are using the Windows application. So for instance, in my case, since my music is on a flash drive plugged into a Netgear router, I would go to the router administration page in my browser (192.168.1.1 in my case) and see whether there’s a way to select the SMB version level.

D

DonkeyCheung

Lyricist I

According to Sonos support, the reason for this breakage is that they have, without warning, ended support for http and SMBv1 protocols for accessing network drives, out of a supposed concern for our security. Your network share must use SMBv2 or SMBv3 protocol. This is something you would adjust on the device which is doing the sharing. If, as in my case, this is not a Windows system, the proposed fix for Windows PCs will not be useful even if you are using the Windows application. So for instance, in my case, since my music is on a flash drive plugged into a Netgear router, I would go to the router administration page in my browser (192.168.1.1 in my case) and see whether there’s a way to select the SMB version level.

I think that is my case: my NAS is a bit too old and it’s using SMB version 1 protocol. When visiting it from a Windows terminal I can adjust it for the connection, but in Sonos app there is no such option or known possibility, although I completely accept this security risk. I don’t have the plan to replace my NAS because I have too many devices connecting to it. I guess I have to replace my Sonos to another brand, then.

J

jm3

Lyricist II

Same set of issues: no shares, no playlists, etc. This is completely outrageous that SONOS would do this without a.) notifying users of this change and b.) giving us the option of selecting our own security level. Tried calling nut can’t get through. Too bad as I was completely satisfied with SONOS. Heading out today to see what my alternatives are.

C

COMIXXX

Lyricist I

Anyone have an ETA on the fix for this? TYVM.

R

RonP60

Contributor I

I bought the One SL to playback from my music library. So impressed I bought another for he full stereo experience. Not cheap, but more than happy with the set up. Since the recent update I now have a very expensive stereo radio. Not happy anymore.

N

NMA007

Lyricist I

A quick search around the forum shows the following as the fix for error 913 - it’s just a folder permission error on the PC…

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.

Click on the SHARE tab and then click on the first SHARE button…

A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

H

HouDave

Lyricist I

A quick search around the forum shows the following as the fix for error 913 - it’s just a folder permission error on the PC…

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.

Click on the SHARE tab and then click on the first SHARE button…

A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

THIS WORKED! Thank you!

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