Error Code 9

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Will someone please assist us with error code 9. Call demand is so great it take an eternity to get through

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Doogse

Lyricist I

I also have the same issue and cannot revert from the beta program

Same here. Can u pm me with solution too.

I have the same issue..Is there a fix?

Hi Everyone, please reply to my PM with your email address you have registered your Sonos system.

@Doogse, I have checked in our system and see you have been removed from the beta. If you're still experiencing problems uninstall the Sonos controller and reinstall.

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Ni

Contributor I

I am shocked that the only way to resolve this is by DM or ringing the company I was sold on Sonos ease of use and this error is major bump in the road. Time to change brands (yes I have removed myself from the beta program) you have lost your simplicity

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Stuart_W

World-Class Superstar

I am shocked that the only way to resolve this is by DM or ringing the company I was sold on Sonos ease of use and this error is major bump in the road. Time to change brands (yes I have removed myself from the beta program) you have lost your simplicity

I think you are being extremely unfair.

Beta software programs are their for precisely this purpose. It is probable this issue wasn't discovered in private Beta.

It is quite clear from the last few Public Betas that people see the headline features and dive in - they don't check the limitations like iOS devices not being full compatible and they seem to expect the software to be perfect which if Sonos were presenting a such would be released for all.

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Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

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Novad

Lyricist I

Hey, I had to work yesterday, so couldn't respond to the PM sent. If still possible I'd like to resolve the error 9 🙂 I'll be online for a while.. Thanks in advance!

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Cassius91

Lyricist I

Same issue here, support ticket 161125-000905 but would love to get this sorted ASAP!

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Breuschi

Lyricist I

I have the same issue

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