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Michellemark333
Contributor I
November 22, 2016
Question

Error Code 9

  • November 22, 2016
  • 48 replies
  • 2060 views
Will someone please assist us with error code 9. Call demand is so great it take an eternity to get through
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    48 replies

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    Novad
    Lyricist I
    November 23, 2016
    Hey all, I have the same issue as well. Any instructions much appreciated! Thanks..
    MKRNJC
    Lyricist I
    November 23, 2016
    Hi, I have the same error 9 problem, I would also like to get instructions on how to fix this 😕
    Ryan S
    Ryan S
    Retired Sonos Staff
    November 23, 2016
    Hey guys, I just reached out to the three of you in private message, hopefully you're around. This is an issue which needs some live troubleshooting on both sides, so we need to both be online at the same time. If you aren't going to be able to do that with us, feel free to give us a call on our support line and a technician will be able to help.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Fuberman
    Lyricist I
    November 23, 2016
    Hey Ryan S
    I got the same issue and is online now ;o)
    Ryan S
    Ryan S
    Retired Sonos Staff
    November 23, 2016
    Hey Ryan S
    I got the same issue and is online now ;o)

    I just sent you a PM if you're still available.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    taylorspm
    Lyricist I
    November 24, 2016
    I also have the same issue and cannot revert from the beta program
    Edisonz
    Lyricist I
    November 24, 2016
    Same here. Can u pm me with solution too.
    TWR73
    Lyricist I
    November 24, 2016
    I have the same issue..Is there a fix?
    Doogse
    Doogse
    Lyricist I
    November 24, 2016
    Hi, I have the same error 9 code when trying to update after reverting back out of the beta program.
    It appears that my Play 1's are running V7.0 and my controller is at V6.4 build 331532221.
    The Sonos system finds the play 1's but says I need an update which always fails with error 9.

    Thanks for any help...


    associated ZP: 192.168.0.5
    ---------------------------------
    PLAY:1: Bathroom
    Serial Number: B8-E9-37-B8-9E-DA:3
    Version: 7.0 (build 34735131)
    Hardware Version: 1.8.3.7-1
    IP Address: 192.168.0.5
    WM: 1
    OTP:
    ---------------------------------
    PLAY:1: Kitchen
    Serial Number: B8-E9-37-BB-A7-12:2
    Version: 7.0 (build 34735131)
    Hardware Version: 1.8.3.7-1
    IP Address: 192.168.0.8
    WM: 1
    OTP:
    Max P
    Max P
    Sonos Employee
    November 24, 2016
    I also have the same issue and cannot revert from the beta program

    Same here. Can u pm me with solution too.

    I have the same issue..Is there a fix?

    Hi Everyone, please reply to my PM with your email address you have registered your Sonos system.

    @Doogse, I have checked in our system and see you have been removed from the beta. If you're still experiencing problems uninstall the Sonos controller and reinstall.
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