Dead spots on CR200

I'm sorry Mike C, either you have a "small number" of potentially affected units, that were manufactured during a specific time period, that you can recall and exchange for good units or that number is not small and you don't know how many units may or may not be affected.

Fair play, Sonos have extended the warranty and for that they should be applauded, but in my own case, I have already had two faulty units and now having received the email, may well have a third and all within an eight month period. Somewhat annoying as when I started the process of requesting my third unit and asking the question, has the dead spot issue been rectified' to be told only three weeks ago, "We don't have any information regarding Controller's issues".

I've had the email and am impressed that Sonos are going to extend the warranty to 2 years 🙂

I've had my system for 8 months or so now and have mostly used the CR100 so am now going to use the CR200 all the time to see if I have one of the faulty units or not.

Well I now have a dead spot right on the play/pause button of my replacement CR200. I didn't receive an email about the extended warranty, but at this stage, I don't care, I want my money back.

For the price I paid for a remote control, I don't expect to have to send it back for repair/replacement twice within 9 months.

Whilst my replacement hasn't got a screen issue (yet?), I now can't seem to use the motion sensor feature at all. If I activate it, the unit never sleeps and the battery drains within an hour or two.
Anyone else had the issue?
Not really willing to RMA the replacement considering took more than a month to get the replacement...

Mine (less than 2 months old) has just started losing sensitivity towards the bottom.

At the same time, it has developed another problem: When in the charging cradle, with motion sensor set to be off when in the cradle, unit turns on 8 seconds after turning off. I've had to disable the sensor completely. I've contacted Sonos, and I'm waiting for their answer.

This turning on after 8 seconds could be caused by dirty electrical contacts. I've cleaned them with an eraser. We'll see...

Mine (less than 2 months old) has just started losing sensitivity towards the bottom.

At the same time, it has developed another problem: When in the charging cradle, with motion sensor set to be off when in the cradle, unit turns on 8 seconds after turning off. I've had to disable the sensor completely. I've contacted Sonos, and I'm waiting for their answer.

Add me to the list x2.

This problem with dead spots on the bottom of the screen around the play / pause button has now happended to two CR200 controllers I have owned.

One I can put down to bad luck / one of those things, but two looks like a manufacturing problem to me.

The big question I'm asking is how long is my third controller going to last. The average so far has been approximately 3 months.

I noticed the problem with the current controller after upgrading to 3.3 but this could have been coincidental.

I have had the issue surface as well...in the process of contacting support. Interestingly I too was noticing the controller not "going to sleep" in the cradle a few times recently. It makes me wonder if the screen staying lit was causing increased heat and it is somehow related to the screen defect. Who knows, maybe it is just a coincidence.

My experience with customer service in the past has been excellent so I assume it will be the same this time.

"At the same time, it has developed another problem: When in the charging cradle, with motion sensor set to be off when in the cradle, unit turns on 8 seconds after turning off. I've had to disable the sensor completely. I've contacted Sonos, and I'm waiting for their answer."

Although I haven't counted, mine seems to be doing the same thing. While in the cradle, it never stays asleep. I have reset the controller, restarted the controller, verified settings, everything.

If in the cradle, it goes to sleep and then a few seconds later, pops back on, 1 minute after that (my setting), it goes to sleep and then pops back on.

What's going on here?

Just had my CR200 replaced with similar "dead spot" issues - excellent RMA service from Sonos - bit worrying after only a couple of months of very light use and in view of the £259 price tag!!